Convenient location with neat building
Posted Oct 4, 2016
We stayed for a quick anniversary trip in October, 2016. Building was nice-very clean with lots of interesting features. Staff was ok from the initial contact through checkout, however no shining stars for customer service. Parking is convenient either at public ramp nearby or an adjacent hotel for routine Chicago daily rates. We requested a wake up call and never received one. All in all its a nice place and I'm glad we stayed there, but we are unlikely to return based on poor customer service interactions and the abundance of other good hotels in the area.