Ratings based on 1,461 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from michigan

Extremely small room

Posted Jul 10, 2017
This hotel was nothing we expected, the rooms were very very small , the city view that was advertised was of nothing but a huge brick wall, the halls smelled of mildew, fees for parking were outrageous and the staff wasn't very accommodating , all in all this was one of the worst I've stayed at
Comment from Hotel Management
Jul 12, 2017 by Eric P - Hotel Indigo Front Office Manager, Hotel Management
Thank you for taking a moment to share your experience. We are sorry to hear that you were unhappy with your stay. We will use your comments as we continually work at improving our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
I am a native Chicagoan that moved away a few years ago. I am back in chicago once a month to meet with my employees and customers. This hotel is perfectly located in the Gold Coast. Everything is walking distance so location is big with this hotel. The staff is friendly and helpful. The rooms are small but clean and comfortable. It isn't a luxury hotel but it is still nice and perfect for business or weekend getaways. If you seek 4 star luxury their are many other hotels in the city. This is designed for the travelers of all types who don't want to spend a fortune. This is a great value, central to shopping, dining and night life at an excellent price point. I highly recommend for business travel or just visiting the city.
Comment from Hotel Management
Jul 8, 2017 by Eric P - Hotel Indigo Front Office Manager, Hotel Management
Thank you for sharing your feedback. We are happy to hear that you enjoy our hotel and cannot thank you enough for your loyalty. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Best Hotel in the Chicago Suburbs!!!

Posted May 3, 2017
Pros: Size of room, modern decor, comfort of bed, THE BATHTUB, the TV in my vanity mirror, friendliness of hotel staff and easy access to highway.
Cons: Snack bar in the rooms or a vending machine with drinks and snacks. Needing to wait for a Diet Coke to be delivered by room service is unnecessary.
Location: Easy access to highway, great restaurants, close to business
I generally stay 180 nights per year in the Chicago area for business. I've stayed at LOTS of different hotels. This one is BY FAR my favorite in terms of luxury, comfort and price. The rooms are spacious, modern, clean and luxurious. The hotel staff provides above and beyond service. The bar and restaurant have fantastic options. The hotel location is situated with quick access to the highway.
Comment from Hotel Management
Jun 27, 2017 by Talia , Hotel Management
Thank you so much for your feedback. It truly enlightens my day to hear the wonderful experiences you've had at our property. We all strive to provide excellent customer service and ensure all our guests are taken care of. I will be sure to share your comment with my staff and management. Sincerely, Talia Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Monica

Great Chicago Find

Posted Apr 29, 2017
Pros: Nice rooms, great location.
Nice friendly, boutique hotel - centrally located. Its a great a chain, I've had success in other cities. I left behind a charger and they were very helpful in forwarding it to me.
Comment from Hotel Management
Jun 27, 2017 by Talia , Hotel Management
I am truly pleased to hear you enjoyed your stay and we were helpful in getting your charger back to you. Thank you for your feedback. Sincerely, Talia Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Was wonderful!

Posted Apr 26, 2017
It was great will be back when I return to Chicago.
3 out of 5
by A verified traveler

Sleeping in was not an option

Posted Apr 17, 2017
Construction of some kind began above my room by 9AM both days and were disruptive to sleep.
5 out of 5
by Ashvin

Beautiful and affordable

Posted Apr 16, 2017 on Hotels
Fantastic (especially for the price). Beautiful decor, spacious rooms, nice neighborhood, close to the lake and beach, child/toddler friendly. Very responsive staff --- our room did not contain a refrigerator but they brought one to us very quickly after we notified them.
4 out of 5
by T L

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for my business

Posted Apr 14, 2017
Pros: I loved the bright, welcoming atmosphere!
Cons: The bed was not very comfortable.
Location: It's Chicago's Gold Coast -- there are TOO many things to do!
This was a good room close to the location of my conference. I loved the bright atmosphere of Hotel Indigo!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for night life.

Posted Apr 9, 2017
Booked a queen bed and received a full sized, too small. Room was clean and modern just small.
Comment from Hotel Management
Apr 11, 2017 by Eric P - Front Office Manager, Hotel Management
Thank you for taking a moment to share your experience. We are sorry to hear that you were unsatisfied with your guest room. Your comments well be taken under consideration as we continually work at improving our guest experience. We hope you will consider staying with us again in the future.