Ratings based on 231 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from vernon hill il

Horrible

Posted Apr 23, 2017
You better except s call from me for a complete full refund horrible hotel
Comment from Hotel Management
Apr 28, 2017 by Lori, Hotel Management
Our team welcomes your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Very comfortable beds. Big rooms. Staff there were very attentive and pleasant.
Comment from Hotel Management
Apr 7, 2017 by Lori, Hotel Management
Our team strives to provide the best service and accommodations as possible. We're delighted to hear we delivered!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Hotel room was great, food choices not good.

Posted Mar 13, 2017
Pros: I loved the room, big suite and comfortable bed, lots of blankets and pillows.
Cons: I went to go eat breakfast and all they had was scrambled eggs from a box. I am allergic to food preservatives among other food allergies and so I cou
Location: Went to my daughter's Navy boot camp graduation. Found some great restaurants in the area. A great Mall right down the street.
I loved the room, big suite and comfortable bed, lots of blankets and pillows. I went to go eat breakfast and all they had was scrambled eggs from a box. I am allergic to food preservatives among other food allergies and so I could not eat anything on the menu from their restaurant.
Comment from Hotel Management
Mar 14, 2017 by Lori, Hotel Management
Congratulations to you and your family. Thank you for making Hotel Indigo a part of your celebration.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Indigo delight

Posted Feb 26, 2017 on CheapTickets
A very welcoming hotel. The rooms are so comfortable and well laid out with a pleasant quirky feel. All vey clean with free wifi and any basic toiletries provided if you have forgotten anything. The staff are friendly and so helpful. The bistro restaurant is good value.
Comment from Hotel Management
Feb 28, 2017 by Lori, Hotel Management
Thanks for the great review and taking advantage of our amenities during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great Stay.

Posted Feb 25, 2017 on Orbitz
Pros: Staff!!! Christine, Edward, Meagan and Somar. All very nice friendly people who made the stay wonderful. I highly recommend this hotel and the staff.
Cons: A better supplied kitchen - This isn't necessarily a staff issues as more of a supply issues. The food and beverage director needs to be on-top of it.
Location: Vernon Park IL. Lots to do, Close to lake Michigan, about 40 minutes from Downtown Chicago, the Mall is right up the street, plenty of food and shops.
Christine the bar tender made this stay fantastic - I will definitely be coming back to this hotel solely due to this individuals effort to make our stay comfortable and pleasant. We we're unable to get ice cream but they accommodated us by going the extra mile even though they were out of what we wanted. The Bar Staff (Christine in particular) and kitchen staff did a great job. The food and beverage director on the other hand needs to learn how to better support his staff and keep supplies in the kitchen. Other than the one snag i had a great stay and will be coming back without a doubt.
Comment from Hotel Management
Feb 28, 2017 by Lori, Hotel Management
Thank you for taking the time to share your kind words and noting the wonderful service you received from our team members. They certainly made your stay a success and we're delighted you were able to mention them by name. We'll have the ice cream ready to celebrate your return visit.
5 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for joining us at Hotel Indigo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Feb 9, 2017
Booked through Expedia - great rate - great staff!
Comment from Hotel Management
Feb 13, 2017 by Lori, Hotel Management
Thank you for joining us and taking the time to share your review. We're delighted our team made you feel welcomed and your stay was a success. We look forward to your return visit.
5 out of 5
by Tricia

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for the Five Star Rating! We look forward to your return visit.
5 out of 5
by Tricia

Posted Jan 28, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for joining us and for the high marks!
4 out of 5
by A verified traveler

Good location, not great for 4 people

Posted Jan 19, 2017 on Hotels
Great location, the rooms are very modern. Not so great for 4 people in one room. Double beds are small. We had to move one of our guys to the pull out couch to have enough sleep area. And the pull out couch was very uncomfortable according to his review. Have stayed here before and the King rooms are perfect for couples.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for staying with us. We're sorry to hear the room type configuration did not meet your expectations, but are happy to receive high marks on the rest of your stay. We look forward to your return visit.