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Reviews of Hyatt Centric Chicago Magnificent Mile

4 out of 5
Hyatt Centric Chicago Magnificent Mile
633 N Saint Clair St, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 835 out of 1293 reviews" "
Rating 8 - Good. 269 out of 1293 reviews" "
Rating 6 - Okay. 92 out of 1293 reviews" "
Rating 4 - Poor. 56 out of 1293 reviews" "
Rating 2 - Terrible. 41 out of 1293 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

frederic IV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 14, 2024
We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Nikola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel. Spa and pool area very clean and nice. Good location
Stayed 2 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 14, 2024
We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 14, 2024
We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Boyd, Naples

Liked: Cleanliness, property conditions & facilities
Good property I didn’t think the front desk staff were friendly at all though. Hospitality is in the name of this kind of establishment and therefore should be offered to its patrons
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Boyd,Thank you for staying with us during your time in Chicago. We are pleased you had an enjoyable overall experience; however, we apologize for falling short of providing memorable hospitality. Your feedback will be shared with our internal team to ensure our high standards are being met. It was a pleasure having you here, and we hope to welcome you back soon for a seamless visit worthy of a perfect rating.The Management team at the Hyatt Centric

10/10 Excellent

Arezo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Tanya

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable room rate.... nice location and nice rooms... breakfast was very good !!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Mike,Thank you for sharing your experience with us! We're thrilled you enjoyed our reasonable room rate, pleasant location, and comfortable rooms. It's also great to know you found the breakfast very satisfying. We look forward to welcoming you back for another enjoyable stay!The Management team at the Hyatt Centric

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ella,Thank you for sharing your five-star experience. Our team looks forward to welcoming you back for another delightful visit!The Management team at the Hyatt Centric

10/10 Excellent

diane, Wauconda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Diane, We are happy to hear you enjoyed your stay at Hyatt Centric Chicago Magnificent Mile. Thank you for your perfect rating, and we look forward to welcoming you back anytime!The Management team at the Hyatt Centric

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely loud. The HVAC was rattling and there were sirens outside all night. Only had 1 thin blanket per bed upon check-in. Called for extra blankets twice which were brought quickly, the service was great. Got room service one night which had an additional fee of $22 plus we tipped $20 plus another weird fee...So $90 worth of food cost $160 somehow. The food was fine although we got the tiramisu which was oddly watery, we couldn't eat it. The pool and hot tub were in good condition. The location is near Magnificent Mile, central to a lot of tourist spots which was why we were there - it was convenient to walk to places or catch a taxi.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Sarah,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly service, convenient location, and plentiful amenities were some of the highlights of your trip, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any disturbance you experienced in your room and for any inconvenience this may have caused you. Also, we're very sorry for any concerns you had with our room service. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.The Management team at the Hyatt Centric

10/10 Excellent

Kendall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic little gem of a place. Could not recommend enough!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kendall,Thank you for the kind review and recommendation! We're glad you enjoyed your visit, and we look forward to hosting you again at Hyatt Centric Chicago Magnificent Mile.The Management team at the Hyatt Centric

4/10 Poor

Tommy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed here during spring break weekend with my kids and unfortunately the hotel had multiple issues which made for an unpleasant stay. All wifi was out in the rooms with no estimate of when it would be restored. Also, the pool was closed all weekend because of a leak. Kept hearing the ice machine outside our room at night. Staff wasn’t very helpful or communicative about when these issues would be addressed. Would not stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Tommy,Thank you for taking the time to leave a review. We are very disappointed to hear about your unsatisfactory stay and apologize for any inconvenience you faced. Please feel free to reach out to our Hotel Management Team at any time, as they are always available to assist our guests. It was a pleasure hosting you, and we hope you'll give us the chance to change your perceptions in the future.The Management team at the Hyatt Centric

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice restaurant/bar on site
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Dear Brian,Thank you so much for choosing Hyatt Centric Chicago Magnificent Mile and for taking the time to provide a review of your five-star experience! We are thrilled to hear that our prime location and on-site amenities met the mark for you during your recent stay. It was our pleasure to host you, and we hope to welcome you back soon. The Management team at the Hyatt Centric

10/10 Excellent

Kory

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family stayed here for a quick leisure trip. Host upgraded our room to an executive suite for free and it was perfect for my kids to run free and have their own space. Restaurant on site is convenient and food was pretty good, even for kids. Pool and hot tub were POPULAR for families and we got to enjoy it too. The staff kept the pool stocked with clean, dry towels. Hotel is at a great location if you want to walk and site see. Lots of dining options around. We made the 20 minute walk to Navy Pier but the walk to other locations and shopping was within a 10 minute walk. Valet parking is pricey at $76 but that’s comparable to other hotels I researched. It was better to valet and walk everywhere than to have to worry about finding parking downtown.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Kory, Thank you for choosing to stay with us, Kory! We're delighted to hear that you and your family had such a fantastic trip and that you were all able to enjoy the convenience of our restaurant. We appreciate your compliments on our location and are pleased to hear that it provided easy access to our surrounding area. Our team can't wait to welcome you back again soon for another enjoyable stay!The Management team at the Hyatt Centric

6/10 Okay

Edgar

Traveled with family
Liked: Cleanliness, staff & service
Right next to northwestern hospital so the ambulances were coming in non stop.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Edgar,Thank you for sharing your thoughts. Our guests often compliment our convenient location near attractions and high-end shopping, so we're sorry you were impacted by outside noise. Despite this, we hope you found our accommodations comfortable and well-equipped. If your travels bring you back to the Windy City, we hope you'll stay with us again. The Management team at the Hyatt Centric

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Overall, very pleased. You do hear a great deal of ambulance traffic being next to a Hospital, but it didn’t bother me. Very accommodating staff as I was allowed to check in at 11am. Pool and hot tub are nice. Told front desk that pool area was out of towels and it was restocked immediately. Location is fantastic. Convenient to all shopping. Walgreens is next door. Room was excellent and clean. Shower had great water pressure! My only negative is that someone entered our room at 3pm while we were watching tv. I’m assuming it was housekeeping, but by the time I got off the bed, they left. Probably realizing people were in the room. Odd, because housekeeping had already cleaned our room. Another minor issue is that, to me, the beds are uncomfortable. Way too firm! Would I stay here again? Yes.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Ryan,On behalf of our team, we appreciate your recent feedback and taking the time to share your thoughts. Receiving recognition for phenomenal service is always appreciated. We are glad you found your accommodations to be clean and comfortable. We are happy you took advantage of all our amenities and convenient shopping. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to hosting you at Hyatt Centric Chicago Magnificent Mile again soon.The Management team at the Hyatt Centric

10/10 Excellent

Howie

Traveled with family
Liked: Amenities
Staycation with my 12 yr old son has been great, not too fancy but nice enough to feel comfortable and safe coming in from the west burbs. I didn’t get the corner room I reserved but they upgraded me to an exec suite and after expressing my disappointment they actually showed me the other room to give me my choice and I stuck with the room they upgraded me to. As I lay here from my pull out bed while my 12 yr old has the nicer queen bed lol I couldn’t be more satisfied. Dad of the year nominee! Thanks Hyatt! I’d come back without reservation.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Howie,Thank you! We are honored you chose Hyatt Centric Chicago Magnificent Mile for your staycation with your son and delighted you are having such a memorable visit. We're glad the accommodations worked out in your favor, and we hope to have the pleasure of welcoming you back for another unforgettable getaway.The Management team at the Hyatt Centric

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

4/10 Poor

Ashley

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Diane

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Deerfield

Stayed 1 night in Mar 2024

10/10 Excellent

Kay

Liked: Staff & service, property conditions & facilities
EVERYTHING WAS WONDERFUL
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Kay,We're delighted you enjoyed your stay at Hyatt Centric Chicago Magnificent Mile! Please come see us again soon.The Management team at the Hyatt Centric

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to do some shopping. Loved the bar and was able to take few drinks up to my room. Overall nice hotel would recommend to someone else. The valet super friendly guy there.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Marco,Reading your kind words has brightened our day. Thank you for choosing us to host your visit to the Windy City, and we are pleased you enjoyed so many aspects of your stay. It is especially wonderful to see that we have earned your recommendation! Safe travels, and we look forward to your future stay with us. The Management team at the Hyatt Centric

10/10 Excellent

Paola, Wolcottville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Daryna

Liked: Cleanliness, staff & service, property conditions & facilities
Property is good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Daryna,Thank you for staying with us during your time in Chicago and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.The Management team at the Hyatt Centric

10/10 Excellent

Richard, Deerfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Gracie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
BAD
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Gracie,Thank you for your feedback. Please accept our apologies for your recent experience. We'd be happy to discuss any specific concerns you had while staying with us should you reach out to us offline. The Management team at the Hyatt Centric

8/10 Good

weichun, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from General Manager on Mar 17, 2024
Dear Raquel,We can’t thank you enough for staying at Hyatt Centric Chicago Magnificent Mile, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!The Management team at the Hyatt Centric

2/10 Terrible

James

Stayed 1 night in Mar 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Deborah,We're so glad you had a great stay with us! It's wonderful to know you enjoyed your time, and we hope to welcome you back soon for another fantastic experience. The Management team at the Hyatt Centric

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice visit. It was our anniversary and they made us feel very special.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Nicole,Thank you so much for the high rating! We're delighted to know that you chose us to celebrate your anniversary and that you had a great time with us overall. It would be a pleasure to host you again in the future. The Management team at the Hyatt Centric

10/10 Excellent

Kathleen Marie, Kenosha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Kathleen,Thank you so much for choosing to stay with us at Hyatt Centric Chicago Magnificent Mile. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.The Management team at the Hyatt Centric

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Shemaque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Sanli

Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Victoria

Traveled with family
Everything excellent
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Victoria,It warms our hearts to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating and we hope to see you again soon. The Management team at the Hyatt Centric

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Elexius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was very nice and pleasant
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Elexius,Thank you for your five-star review! Providing excellent service is our top priority, and knowing we hit the mark is rewarding. We look forward to hosting you again soon for another enjoyable experience.The Management team at the Hyatt Centric

10/10 Excellent

Baylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was seamless, everything was clean and the walking aspect was amazing.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Baylee,From our smooth check-in experience to our immaculate facilities and ideal location, we're thrilled you had a great time at Hyatt Centric Chicago Magnificent Mile. Thank you so much for telling us about your stay, and we look forward to our next opportunity to serve you!The Management team at the Hyatt Centric

10/10 Excellent

Angel, South Bend

Stayed 1 night in Feb 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Hayes

Stayed 1 night in Feb 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Josue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wish I had access to brekky in the AM. Everything else was superb.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Josue,It was a pleasure to welcome you to Hyatt Centric Chicago Magnificent Mile during your recent stay. While we're happy to hear you had an enjoyable experience, we're sorry you were disappointed with access to breakfast; however, this is available to purchase at our onsite restaurant which is open daily from 6:30 am - 11:00 am. Thank you for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.The Management team at the Hyatt Centric

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Sandra,Your satisfaction is our top priority, and it's fantastic to know you were impressed with our service. We can't wait to welcome you back for another amazing experience.The Management team at the Hyatt Centric

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Celine Perez- Front Office Manager on Apr 11, 2024
Thank you for staying with us! We appreciate your feedback.