Ratings based on 2,033 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Awesome place to stay

Posted Jul 15, 2017
We are a family of six (2 adults, 4 kids under 10yrs old) and a mix up in our travel plans meant we arrived at the hotel at 7am (when check in starts at 3pm) on the July 4th long weekend after an overnight flight and without our rental car yet to go anywhere else with all our luggage. Jenny and Elisa were so helpful and accommodating, storing our luggage and suggesting we get some free breakfast and they got us in to the first vacated room there was so we could get the kids into beds to rest. They really were lifesavers for us and made us feel so accommodated when they didn't have to. The free breakfast was delicious and fresh everyday. The sausages and eggs were amazing. The kids loved the pool. The hotel room was clean, free wifi, free parking. They shuttle you anywhere within about a five mile radius (which does not include the airport, but we knew that ahead of time). Would definitely recommend and stay here again.
2 out of 5
by A verified traveler from Milwaukee WI

Stay at different location

Posted Jul 5, 2017
Pros: Close vicinity to area attractions.
Cons: Customer service, free breakfast needs to be re-thought or hire extra staff to assist.
Location: Very close to all area locations, reason why we stayed here.
I was disappointed by my recent stay for multiple reasons. I chose to stay at this hotel since a different location of the Hyatt was quite pleasurable. Here I was told I was able to get a room with a bathtub that was not renovated. It sure showed! carpet was stained in multiple places, bath tub was discolored, couch was stained pillows on couch were not cleaned if ever. The front desk receptionist was not friendly or made me feel welcomed. She spoke so low I had to question her every sentence. Breakfast was actually a joke. No clean plates, bowls, silverware, everything was empty. It was quite busy and only one cook, 2 people re-filling that were in no hurry to do so. I would have rather stayed somewhere different and paid for my breakfast. Garbage was overflowing and falling to the ground. Due to a small lobby there were not enough seats so a small conference room was opened. I had to turn on all the lighting when entering, others already seated were eating with half lighting on, tables were wooden banquet tables with out covers. We chose not to use swimming facilities due to the unclean state overall of the hotel. I would not recommend use of this hotel. I would not return even for a free night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Beds weren't totally comfortable but the room layout was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveler from new albany, indiana

Posted Jun 8, 2017
I recommend it because it is comfortable, clean, cozy and around the pleasant landscape. You will find shops and restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Great , quiet hotel

Posted Jun 7, 2017
The service was good. The staff was friendly. And the breakfast was 5 star.
3 out of 5
Recommended
for Everyone
by A verified traveler from Beloit, WI

Decent hotel.

Posted Jun 5, 2017
Pros: Comfortable bed; good breakfast
Location: Close to the mall.
Other than a slight odor that I couldn't identify upon entering the room, it was fairly clean. The bed was very comfortable which is why I would recommend the hotel. The breakfast was also good, although the eating area was quite small. We took our breakfast back to our rooms, which was just around the corner from the eating area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Overall it was a nice positive experience, I would stay there again. Hotel lobby was nice and cozy, room was spacious. We liked that that breakfast was served until 10 am and that check out was at 12pm. The only thing that we will improve in the room was the pillows. They were to soft for our taste. We would decently stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Pros: Room was comfortable and continental breakfast was very good.
Cons: The only negative was that the pool was not operational while I was there.
Location: Very close to mall and restaurants
I was attending a conference at the Hyatt Regency across the street. The Hyatt place was $50 less expensive per night plus continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted Apr 25, 2017
Everything was nice. However, our bathroom fan didn't work well. Also, the drainage for the tub didn't drain well. We were a little disappointed that the pool didn't work but the staff was very nice and shuttled us to the Hyatt regency!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
I had no issues. I don't what else to say but this stupid azz survey keeps wanting me to type more so hopefully this is enough.