Posted Mar 7, 2017
My first impression of our room was that it was very outdated. Then, I started to notice the maintenance issues. There was a huge hole in the kitchenette cabinet where the mini-refrigerator was supposed to be. The bathroom sink water only came out VERY hot (no cold water). The plug was missing in the bathtub, making it impossible to fill. When we returned to our room the next morning (after leaving to shop), there was an unmistakable smell of cigarette smoke in the bathroom, which is when I complained to management. Management did have maintenance personnel come and take care of the items mentioned, but I was disappointed that they never offered to compensate us for the inconveniences. As a result of this stay, I will NEVER chose this brand of hotel again.