Posted Apr 1, 2017
Was given different room type upon arrival. Room had a terribly loud mechanical noise that recurred throughout the night - I called the front desk to have someone look at it, but the tech never came (and was of course told I couldn't move rooms because the hotel was booked). Noisy neighbors and paper thin walls. Low water pressure in shower, water temperature lacking in morning.
Comment from Hotel Management
Apr 7, 2017 by Max (Guest service manager), Hotel Management
Thank you for reaching out to us. I want to apologize for your less than satisfactory experience. It's unaccepted that our engineer did not come to your room to check on the issue. We should have done a better job as well to follow up with you. If you do decide to stay with us in the future, please do not hesitate to ask for me directly if an issue arises.