Ratings based on 1,029 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Nice location, safe and convenient

Posted May 30, 2017
The room was large enough to easily fit my two brothers and I when we were in town for a funeral. Two queen beds and a pull out couch. Breakfast was hearty and a full buffet. Clean and upscale throughout but affordable. Recommended.
Comment from Hotel Management
Jun 2, 2017 by Dana M., Hotel Management
Thank you so much for your review of our hotel! We are so pleased you enjoyed your visit and look forward to celebrating these comments with the team. Please come back and see us again soon! Have a great weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Hotel was very quiet, the beds and room was comfortable, and the breakfast was tasty with a good variety of options!
Comment from Hotel Management
Jun 2, 2017 by Dana M., Hotel Management
Thank you so much for your great review of our hotel! We are so pleased to offer the wonderful new breakfast lineup and are glad to hear you enjoyed it too. Thank you for staying - have a great weekend!
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Nice hotel and beautiful location

Posted May 20, 2017
Hotel room is furnished almost like a small apartment with a high-end interior , top notch bed and mattress, multi media panel to hook up all your toys to the big screen TV and last but not least the bathroom has a wonderful layout with a sink away from the shower.
Comment from Hotel Management
May 23, 2017 by Matt Feirick FOM, Hotel Management
Thank you for staying with us and taking the time to write us a review. I'm glad to hear you enjoyed everything about the guest room and even compared it to a small apartment. Our goal is to create a home away from home for our guests'. Next time you are in our area please stay with us again, we'd look forward to seeing you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Weekend.

Posted May 19, 2017
Pros: Clean and comfortable.
Cons: Its nitpicky, but the bathroom door wasn't hung square, so it drug on the tile.
Stayed in the hotel one night for a weekend with the wife. Hotel staff was very helpful and friendly. Complimentary breakfast was great.
Comment from Hotel Management
May 23, 2017 by Matt Feirick FOM, Hotel Management
Thank you for staying with us and taking the time to write us a review. I'm glad you enjoyed your stay with us. The bathroom door issue we try to stay on top of that, so thank you for bringing that to our attention. I'm glad you enjoyed the breakfast and the rooms. I'll also be sure to let the staff know that they were very friendly and helpful. Next time you are in the area we hope you choose to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with amazing service

Posted May 6, 2017
We had a very comfortable stay, the staff is so friendly and the service is wonderful! Checking in and out was done very efficiently with no problems. The complimentary breakfast is delicious with a variety of selections! The rooms are clean, spacious, and can accommodate a family easily. We plan on staying at this hotel on our next visit!
Comment from Hotel Management
May 8, 2017 by Dana McCarter, Hotel Management
Thank you for your wonderful comments! We appreciate you choosing our hotel and for sharing your experience with other travelers. I am so pleased to hear you enjoyed your visit and we hope you return to see us in the future. Have a great day!
2 out of 5
by A verified traveler

Posted Apr 30, 2017
Breakfast was terrible . Sausage gravy was stone cold--no scramble eggs--oat meal was also cold and very runney.
Comment from Hotel Management
May 1, 2017 by Dana, Hotel Management
Good morning: I apologize for your dissatisfaction with our breakfast service. I will certainly speak with the team so we may improve this for our guests. Everyone deserves a fresh, hot breakfast in the morning and I will absolutely reiterate the importance of rotation during slower periods. Thank you for letting me know so we may resolve this immediately. We appreciate you choosing our hotel - have a wonderful day.
2 out of 5
by A verified traveler from Canada

Posted Apr 26, 2017
Pros: I liked that it was in a central location to the places I wanted to go to.
Cons: Hotel Shuttle was poorly organized and usually not available.
I was extremely disappointed with my stay. The bathroom in the hotel was clean, but the room in general was not. Coffeemaker was moldy and was never cleaned out or replaced, despite a request being made. Something was smeared on the dividing wall between the bed area and the sitting area. The hotel was not quiet; there were parties and arguments and doors slamming throughout the night and though I complained the last two nights of my stay, nothing was done. I was told upon checkout that there were school basketball teams booked on my same floor. The clerk at first said it was a shame I wasn't tolerant of teenagers, and then told me that next time I could request a room away from Blacks and I would have a quieter stay.
Comment from Hotel Management
May 1, 2017 by Dana , Hotel Management
Good morning: I would like to apologize for any disruptions during your visit. The cleanliness issues you described are not typical and I have already spoken with our housekeeping manager about this. In the future please do not hesitate to let us know throughout your visit so we may resolve this and offer you the comfortable stay you deserve. In addition I would like to offer my apology for any noise issues - this is something I will speak with our team about so they understand the importance of a quiet visit for all of our guests. Thank you again for your comments so we may improve our overall operation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
The airport was fairly easy to get to from this location.
Comment from Hotel Management
May 1, 2017 by Dana , Hotel Management
Thank you for your review! We are conveniently located near Midway and O'Hare airports in Chicago and I am glad to hear you found it easy to get to and from our hotel during your trip. Thank you for choosing our hotel - we hope you come back to see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Spacious suite, wrap around sofa and extra large ottoman very comfy, beautiful view of the sunset, everything was perfect except no microwave. The extra large size of the suite totally made up for it. I loved the wall divider separating the bedroom and Day room. We live Hyatt Olace and will totally return!
Comment from Hotel Management
Apr 19, 2017 by Dana M., Hotel Management
Thank you so much for your wonderful comments! We appreciate you sharing your experience with other travelers. I am so pleased to hear you enjoyed your visit and look forward to celebrating your comments with our team. Thank you once again for choosing our hotel - have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Good deal for the money

Posted Apr 13, 2017
Good value for the money- breakfast, fitness room, clean room and friendly staff
Comment from Hotel Management
Apr 13, 2017 by Dana McCarter, Hotel Management
We appreciate your lovely comments! Thank you for choosing our hotel and telling others how you enjoyed your visit. Please come back to visit us next time you are in the area. Have a great day!