Bar (on property)

Reviews of Hyatt Place Chicago/Lombard/Oak Brook

3 out of 5
Hyatt Place Chicago/Lombard/Oak Brook
2340 South Fountain Square Drive, Lombard, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

sabrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the rooms were very small, but they were clean. Around 10pm Saturday the fire alarm went off. We had to leave the building with no communication/explanation from the staff. I was expecting someone to say something at check out, at least apologize for the inconvenience, nothing, very unprofessional.
Stayed 2 nights in Apr 2024
Response from Abe, General Manager on Apr 23, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. I did apologize to all and had to take all the safety measures to protect our guest from any possible risk. Please accept my apology again. We hope to welcome you back again in the near future.

10/10 Excellent

Terry, SLC

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, clean and easy to get to. The staff was amazing! So kind and helpful. I will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Abe, General Manager on Apr 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

6/10 Okay

Takariyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nosy because a really bad situation happened and they banged on my door and disturbed me and my friends .
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Takariyah,We apologize for the disturbance you experienced during your stay. Your comfort and peace of mind are important to us, and we regret any inconvenience caused by the noise from the situation. We'll review our procedures to ensure that disturbances are minimized in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jessica,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

8/10 Good

nicole

Traveled with family
Liked: Cleanliness, amenities
Very clean and free breakfast had more options then other hotels. Only one working elevator is a Negative. Staff could be more friendly and should have their own elevator to service floors.
Stayed 3 nights in Mar 2024
Response from Abe, General Manager on Apr 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Fred

Traveled with family
Disliked: Property conditions & facilities
One of the elevators was broke making the wait times long for guests. Breakfast was not organized well. Line to get any food was really long (out to lobby) because people were waiting to make waffles but blocking all other food as well. Bathrooms were really tiny. You had to either get in the tub or stand next to the toilet to shut the door while in the bathroom.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Fred,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the broken elevator, breakfast organization, and bathroom size is concerning, and we take it seriously. Rest assured, we will address these issues promptly with our team to ensure improvements are made. We appreciate your candid feedback and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Tim

Stayed 3 nights in Mar 2024
Response from Abe, General Manager on Apr 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 Good

Anabelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice.
Stayed 2 nights in Mar 2024
Response from Abe, General Manager on Mar 31, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

SHELEIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abe, General Manager on Mar 31, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Empress

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
One of the two elevators was out of service for the entire stay. The whole building had to use ONE working elevator.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Empress,We sincerely apologize for the inconvenience caused by the out-of-service elevator during your stay. Your feedback is essential to us, and we understand the frustration of having limited access to elevators. We assure you that our team is working diligently to resolve this issue promptly. We appreciate your patience and understanding and hope to have the opportunity to provide you with a much smoother experience during your next visit. If you have any further concerns or need assistance, please don't hesitate to contact us directly.Sincerely, Hotel Manager

2/10 Terrible

Melina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stinks like marijuana, I stayed there and it was the worse night I ever spend in a hotel, guests where fighting and yielding each other’s all night, I contact the front desk a couple times they didn’t do anything until 4am they decided to call 911, but they’re still fights all over the hallways, people started fighting right outside of my room, it was unsafe, scared, I can’t describe how bad it was. Kids where sleeping in the lobby. It was dirty, and none did anything to take care or solve the situation.
Response from Hotel Manager on Mar 25, 2024
Dear Melina,We're deeply sorry to hear about your terrible experience during your stay. Your safety and comfort are our top priorities, and it's unacceptable that you encountered such disturbances and felt unsafe. We sincerely apologize for the noise disruptions and the lack of timely action from our team. Rest assured, we take these matters seriously, and we will investigate this incident thoroughly to ensure appropriate measures are taken to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We understand the seriousness of the situation and assure you that we will address it promptly. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. If you have any further concerns or need assistance, please don't hesitate to contact us directly.Sincerely, Hotel Manager

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had 1 elevator working but other then that it was great
Stayed 1 night in Mar 2024
Response from Abe, General Manager on Mar 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Russell

Business traveler
Liked: Staff & service
Property needs updating and does not have a shuttle as advertised
Stayed 5 nights in Mar 2024
Response from Abe, General Manager on Mar 17, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Super family friendly!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 13, 2024
Dear Elena,Hello! We're thrilled to hear that you found our hotel super family-friendly! Creating a welcoming environment for families is important to us, and we're delighted that you and your loved ones had a great experience. Thank you for your kind words, and we look forward to hosting your family again in the future!Sincerely, Hotel Manager

10/10 Excellent

FALLON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear FALLON,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Jessica,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Christine

Traveled with group
Disliked: Cleanliness
The room itself was fine. There however was noise in the hallway throughout the late evening early morning hours. The hotel did nothing about children running around the lobby and elevators from the pool, getting water All over the floors and elevators. The morning male staff at the front desk was rude to myself and to other guests as well. The pool was very cold as well. The breafast dining area was dirty.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Christine,We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is concerning, and we take it seriously. We will address the issues mentioned to ensure improvements in our facilities and services. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abe, General Manager on Feb 27, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Fizza

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean, and great location
Stayed 4 nights in Feb 2024
Response from Abe, General Manager on Feb 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Contessa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. This location was great for my stay. The only thing I wish was a bit different was a selection of breakfast. When you stay for a week the options become a bit repetitive.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Contessa,Thank you for your kind words about our staff and location! We're delighted to hear that you had a positive experience during your stay. Your feedback regarding the breakfast options is valuable, and we appreciate your input. We'll take this into consideration to enhance our offerings for guests staying longer periods. We hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Jose,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent but the staff were amazing.
Response from Abe, General Manager on Feb 8, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.

10/10 Excellent

Renae

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Renae,Thank you so much for the perfect rating! We're thrilled that you had an excellent experience during your stay with us. Providing top-notch service and ensuring guest satisfaction are our main goals, and we're delighted that we achieved this during your visit. We look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Travaris

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Travaris,We're thrilled to receive your 5 out of 5 rating! Your satisfaction is our utmost priority, and we're delighted that you had such a positive experience. Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back for another exceptional stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Abe, General Manager on Jan 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Oswaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Abe, General Manager on Jan 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Joslyn

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Joslyn,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay with us. Providing a comfortable and enjoyable stay is our priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Terrance

Response from Abe, General Manager on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

jacqueline

Liked: Amenities
Everything was amazing
Stayed 3 nights in Oct 2023
Response from Abe, General Manager on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Abe, General Manager on Jan 11, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Abe, General Manager on Jan 11, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.

2/10 Terrible

Allyson

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope Never again
On of the worst places ever. No microwave in the room and not every floor has an ice machine. The elevator sucked... Almost got stuck on there twice. The bed should be 2 queen beds and they were two full size beds .They also were sooo uncomfortable and hard. My parents room window was leaking and had my dad clothes soaked. Paid for a top floor room and was told there wasn't anything available for me because I booked through a third party (hotels.com). They only had three luggage carts. And when checking out it took an hour to leave because no one knew where a cart was. I had to go out by the garbage to get a cart. Also my best friend had a room too and her husband ended up having blood on the other side of his pillow meaning the they didn't clean properly. When she called down the front desk lady told her just put it outside the room with no apology. She got it reseolved eventually.
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Jan 11, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Jan 8, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

2/10 Terrible

Abdullah

Stayed 1 night in Dec 2023
Response from Abe, General Manager on Jan 8, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Johnica

Stayed 3 nights in Dec 2023
Response from Abe, General Manager on Jan 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Dec 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very quite and clean
Stayed 2 nights in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Shelley

Stayed 3 nights in Dec 2023
Response from Abe, General Manager on Dec 27, 2023
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Janet

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Abe, General Manager on Dec 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and clean hotel. Quiet and nice breakfast spread.
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
The lobby, breakfast, and rooms were amazing. Super clean, well kept, and convenient. Staff was friendly and helpful in each interaction. The one downfall was the pool, we didn't feel like the pictures matched reality. The pool deck was clean but the pool itself had a really gritty chlorine composition and the temp was fairly chilly. Somewhat disappointing since we came to swim with our friends but otherwise the entire stay was perfect.
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

SHAIMA

Stayed 2 nights in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Leslie

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Deward

Business traveler
Very clean and comfortable place to stay. The staff and other employees were helpful and friendly. I would stay here again if in that area.
Stayed 4 nights in Dec 2023
Response from Abe, General Manager on Dec 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Martin Federico

Liked: Cleanliness, staff & service
Response from Abe, General Manager on Feb 6, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Abe, General Manager on Dec 10, 2023
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

6/10 Okay

Francisco, Renton

Stayed 2 nights in Dec 2023
Response from Abe, General Manager on Dec 10, 2023
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Emad

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good hotel, old however causey and comfortable, calm and in calm and classy area, few staff are bad, especially at the reception, one old lady with glasses, she hates everything and everyone, but the rest are good. I would go again.
Stayed 3 nights in Dec 2023
Response from Abe, General Manager on Dec 8, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.I am deeply sorry if the behavior of one of our employees affected your stay. Thanks again for letting us deal with this, because we really care a lot. We appreciate.

8/10 Good

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abe, General Manager on Dec 8, 2023
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.