Exterior

Reviews of Hyatt Place Chicago/River North

3.5 out of 5
Hyatt Place Chicago/River North
66 W Illinois St, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 866 out of 1384 reviews" "
Rating 8 - Good. 350 out of 1384 reviews" "
Rating 6 - Okay. 96 out of 1384 reviews" "
Rating 4 - Poor. 40 out of 1384 reviews" "
Rating 2 - Terrible. 32 out of 1384 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from HP on Mar 28, 2024
Thank you!

8/10 Good

Nikki

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. It was so close to everything we wanted to do and see. The sound machine in the room was nice to drown out the noises. Our kids absolutely LOVED the fire station across the street and watching the trucks come out and pull back in!
Stayed 3 nights in Mar 2024
Response from HP on Mar 28, 2024
Thank you for your lovely review

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff.
Stayed 2 nights in Mar 2024
Response from HP on Mar 28, 2024
Thank you!

6/10 Okay

Urvish

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water was very hot at the sink. Bathroom door handle was broke. Door did not lock. Room was clean and the staff was good.
Response from HP on Mar 27, 2024
Thank you for your review. Please know your comments and concerns will be addressed.

10/10 Excellent

Kristine K

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time in Chicago. Staff was wonderful!
Stayed 4 nights in Mar 2024
Response from HP on Mar 28, 2024
Thank you so much!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HP on Mar 28, 2024
Thank you!

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things were within walking distance
Stayed 4 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you for your response.

10/10 Excellent

edy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel tp stay and the staff super helpfull and friendly, definitly recomendes hotel to stay at chicago
Stayed 1 night in Mar 2024
Response from HP on Mar 26, 2024
Thank you!

6/10 Okay

Luis Alejandro

Liked: Cleanliness
Disliked: Staff & service
It is very well located but the breakfast service is very bad,
Stayed 5 nights in Mar 2024
Response from HP on Mar 28, 2024
Thank you so much for your review. Most hotels don't offer complimentary breakfast, we do as best as we can.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here approximately 5 times and we keep coming back. It is our go-to hotel when we vivit Chicago.
Stayed 2 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you so much for your lovely words. We can not wait to see you on the next trip!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you!

10/10 Excellent

Holly, Longmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to places and close to train, loved the city views from our room, loved the free breakfast
Stayed 1 night in Mar 2024
Response from HP on Mar 26, 2024
Thank you so much for your lovely review!

10/10 Excellent

Eunjung

Stayed 3 nights in Mar 2024
Response from HP on Mar 23, 2024
Thank you!

8/10 Good

Eunjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HP on Mar 21, 2024
Thank you!

8/10 Good

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience!
Stayed 1 night in Mar 2024
Response from HP on Mar 21, 2024
Thank you!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
The hotel was very close to red line and walking distance to Michigan Avenue. Good breakfast.
Stayed 3 nights in Mar 2024
Response from HP on Mar 21, 2024
Thank you!

10/10 Excellent

Carter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and reasonable staff. Good location. Good rooms.
Stayed 1 night in Mar 2024
Response from HP on Mar 17, 2024
Thank you for the review! Hope that we get to see you again!

6/10 Okay

Tiara

Liked: Staff & service, property conditions & facilities
Old looking & room small.
Stayed 2 nights in Mar 2024
Response from HP on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with access to most things the city has to offer. It's a spot that is better than advertised.
Stayed 2 nights in Mar 2024
Response from HP on Mar 16, 2024
Thank you for the review! Hope that we get to see you again!

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 3 nights in Mar 2024
Response from HP on Mar 16, 2024
Thank you for the review! Hope that we get to see you again!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to experience downtown Chicago, with plenty of restaurants, bars, and shops within walking distance.
Stayed 1 night in Mar 2024
Response from HP on Mar 16, 2024
Thank you for the review! Hope that we get to see you again!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location. Queen rooms can sleep 5
Stayed 1 night in Mar 2024
Response from HP on Mar 10, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

JUNECEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and walkable to all tourist spots.
Stayed 2 nights in Mar 2024
Response from HP on Mar 10, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pros: clean, great breakfast in the restaurant downstairs, nice lobby with lots of seating, friendly staff, great view from 15th floor. Could even view Willis Tower. Convenient valet parking. Cons: beds seemed older and were harder, if you want to self park, you are not near a parking garage. We drove to museum, Willis Tower, Navy Pier and millennium park. But you can walk to areas of public transportation.
Stayed 2 nights in Mar 2024
Response from HP on Mar 9, 2024
Thank you so much for taking the time to leave a review. We hope to see you again in the near future.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay . 3rd time at a hyatt.
Stayed 1 night in Mar 2024
Response from HP on Mar 9, 2024
Thank you!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the perfect location and the staff were all incredibly friendly and helpful! Great stay
Stayed 3 nights in Feb 2024
Response from HP on Mar 8, 2024
Thank you for the review! Hope we get to see you again!

10/10 Excellent

Pedro

Good
Stayed 3 nights in Feb 2024
Response from HP on Mar 1, 2024
Thank you so much for the 5 stars!

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time staying at this place. Still a great hotel 7 yrs later. The location is in the great River north area of Chicago. I chose to stay here again because it was easy place to get the bus, l train . The rooms are spacious and always clean. I will plan my 3rd stay soon
Stayed 3 nights in Feb 2024
Response from HP on Feb 27, 2024
Thank you so much for the review! Cant wait to see you agian!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all excellent. Especially check in and out. Quick, friendly and easy.
Stayed 4 nights in Feb 2024
Response from HP on Feb 26, 2024
Thank you for your review! Hope that we get to see you again!

10/10 Excellent

Suzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, we stayed on 15th floor, easy breakfast and walking distance to majority of Chicago bets places to see, great restaurants in vicinity.
Stayed 2 nights in Feb 2024
Response from HP on Feb 24, 2024
Thank you so much for your lovely review and words.

10/10 Excellent

Juvy May

Stayed 2 nights in Feb 2024
Response from HP on Mar 21, 2024
Thank you!

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and staff is friendly.
Stayed 1 night in Jan 2024
Response from HP on Feb 22, 2024
Thank you so much!

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable, clean and hotel is well located. Staff was very helpful,
Stayed 4 nights in Feb 2024
Response from HP on Feb 21, 2024
Thank you very much!

8/10 Good

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and the staff was very nice, breakfast was good for the price too, Only thing was they forgot to change the name from the Welcome screen on my Television, it might be from the previous guest who used the room, I was not surprised as someone from the previous reviews mentioned this.
Stayed 2 nights in Feb 2024
Response from HP on Feb 21, 2024
Hello and thank you so much for your review. Please know your comments and concerns will be addressed.

2/10 Terrible

Mari

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HP on Feb 18, 2024
Thank you for the review! Would you kindly mind elaborating about your score.

10/10 Excellent

Damacio Pagan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from HP on Feb 16, 2024
Thank you!

10/10 Excellent

lorna gonzalez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2023
Response from HP on Feb 16, 2024
Thank you!

8/10 Good

Sung-Kang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't beat the location, but it's right across the fire station so if you are a light sleeper this might be a deal breaker. The fire truck alarms go off 1-2 times during the night. They do provide white noise machine but we were on the 4th floor so that hardly covers the noise. The breakfast was decent.
Stayed 3 nights in Feb 2024
Response from HP on Feb 16, 2024
Thank you so much for taking the time to leave a review. We appreciate your feedback and detailed response. We hope to see you again in the near future!

6/10 Okay

maria

Traveled with family
Disliked: Cleanliness
Las sábanas de la cama estaban sucias, lo que me dio más asco es que no me di cuenta hasta el siguiente día que me levante .. excelente lugar excelente hotel pero sucia la cama asqueroso
Stayed 3 nights in Jan 2024
Response from HP on Feb 9, 2024
Hola, muchas gracias por dejar una enquesta. Le pedimos disculpas, pues la avitacion no estubo a un nivel espectacular. Su comentario sera compartido con el gerente de limpieza para empesar una envestigacion. Gracias.

8/10 Good

Carrie

Stayed 2 nights in Dec 2023
Response from HP on Feb 4, 2024
Thank you for the review! Hope we get to see you again!

6/10 Okay

maria

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from HP on Jan 31, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Need better breakfast options
Stayed 2 nights in Jan 2024
Response from HP on Jan 26, 2024
Thank you so much for your review!

10/10 Excellent

Fernanda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jan 2024
Response from HP on Jan 15, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall good. More attention can be given to mattresses in rooms. Not clean. Breakfast staff were overwhelmed with guests and were out of essential food item soon during breakfast. Setup of breakfast area needs to be reconsidered.
Stayed 6 nights in Dec 2023
Response from HP on Jan 11, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would stay here again. The included breakfast is outstanding. Great fitness centre. We are light sleepers yet the room was quiet enough to sleep well. Great location with everything nearby.
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this property! Our room was nice, clean and quiet. The staff was knowledgeable for anything that we asked about and wanted to see. We enjoyed visiting with them. Joseph, Juan, Arielle, Francisco and my memory has forgotten a couple more names were all really nice, friendly and welcoming. An A staff along with everyone who worked in the restaurant at breakfast. Would definitely recommend The Hyatt North River and would stay there again.
Stayed 3 nights in Nov 2023
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for the price. We got a room on the 16th floor with an amazing city view. It was very clean
Stayed 2 nights in Jan 2024
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!

8/10 Good

Restituta G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is near our points of interest & have a lot of dining choices. Our room was right across fire station but the noise was tolerable. The bathtub, however, was clogged & water is backing up. Housekeeping should have noticed this if doing the cleaning properly. Also they skimped on giving body lotion.
Stayed 5 nights in Dec 2023
Response from HP on Jan 10, 2024
Thank you for the review! Hope we get to see you again!