Excellent hotel- with exceptions
Posted Jan 17, 2017
This hotel is great, except for two things: distance from O'hare and the room service. It is an hour taxi ride from O'hare, so keep that in mind.
The room service is basically only available when they want to make it so. Three times I called and was told room service was not available that day, despite it being completely within the advertised hours. This is incredibly disruptive and annoying, and I have never encountered it at any other hotel in the world.
Aside from these two points, the hotel is great. Clean, lovely, comfortable beds, wonderful staff.
Comment from Hotel Management
Jan 18, 2017 by Elyse, Hotel Management
Thank you for staying with us and for your review. We're glad to hear you enjoyed your stay overall. We're sorry to hear about your experience with Rooms Service during your visit. We recently adjusted our Room Service hours to reflect our business levels. We appreciate your feedback and will make adjustments to how our hours are being advertised. Thank you for taking the time to share your experience and we hope to have the opportunity to welcome you back and show you a better stay.