Ratings based on 608 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from England

Good boutique hotel

Posted Sep 20, 2016
Pros: Quiet & comfortable rooms
Cons: Free Wifi in rooms. You could get complimentary Wifi down in the lobby but this is not always convenient & we thought 9$ a day expensive.
Excellent boutique hotel in Chicago near to all the sights, shopping & restaurants. Staff all very helpful & friendly.
Comment from Hotel Management
Sep 22, 2016 by Front Office Manager, Hotel Management
Dear Liz, Our hotel staff and management want to thank you for writing this review of our property. We are glad to know you enjoyed your stay and appreciated the comfort and quietness of our boutique hotel. We hope to welcome you back on your next trip to Chciago. Kind Regards,
5 out of 5
by A verified traveler

Fantastic boutique hotel!

Posted Sep 12, 2016
Fantastic stay at the Ivy Hotel - great location, beautiful room akin to a loft apartment (stayed in the King Suite), and great customer service.
Comment from Hotel Management
Sep 14, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, We appreciate your review. Thank you for taking the time to share your experience with others. We are happy to know that you enjoyed your stay with us, especially the rooms, location & staff. Take care and we hope to see you again soon! Kind Regards,
5 out of 5
by A verified traveler

Nice hotel. close to everything

Posted Aug 29, 2016
it was fine....................................................................................................................................................
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Valued Guest, We appreciate you taking the time to submit your feedback with us. We are happy to know that you enjoyed your stay and found our location close to nearby attractions. We hope for you to visit us again in the future! Kind Regards,
5 out of 5
by A verified traveler from chicago

Posted Aug 18, 2016
Hotel is amazing. Very close to everything. We had a king suite and it was a fantastic room!
Comment from Hotel Management
Aug 19, 2016 by Amy, Hotel Management
Dear Valued Guest, Thank you kindly for your feedback, we are happy to hear you enjoyed your stay with us! We hope we are able to welcome you back in the future. Kind Regards,
1 out of 5
by A verified traveler

Is was not what we expected

Posted Aug 14, 2016
Horrible, the service was the worst, they were so impolite not willing to help in any way. The mattress was awful. Overall it was a terrible experience!!!!
Comment from Hotel Management
Aug 19, 2016 by Amy, Hotel Management
Dear Valued Guest, We are sorry to hear that you were unhappy. Thank you for letting us know as your feedback is important to us. We will certainly keep this in consideration as we look for areas in need of improvement. Kind Regards,
4 out of 5
by A verified traveler

Great room, close to everything

Posted Aug 6, 2016
Great room layout, most activities are less than a 20 min walk from this hotel
Comment from Hotel Management
Aug 10, 2016 by Amy, Hotel Management
Dear Valued Guest- Thank you for the feedback from your recent stay. We are happy to know you enjoyed your guest room and our hotel's location to nearby attractions. Kind Regards-
4 out of 5
by A verified traveler

Posted Jul 27, 2016
Hotel staff could have been altitude more informed. We asked questions about the hotel features and about the city- transportation etc and got a lot of I'm not sure and I don't really know
Comment from Hotel Management
Jul 29, 2016 by Amy, Hotel Management
Dear Valued Guest- We thank you for taking the time to review our hotel after your recent stay. We are glad to hear you had a pleasant time, and thank you for providing us with feedback in regards to your interactions with the staff as we can see where improvements are needed. Kind Regards,
4 out of 5
by A verified traveler from Chicago, IL

Comfortable, Spacious, Good Location, A1 Staff

Posted Jul 27, 2016
Pros: The lady at the front desk was nice enough to advance me some snaps on my credit card. Nice!
Cons: My only gripe was they where working on one of the elevators that day, so the entire hotel was limited to one elevator and it took eons to catch one.
Location: Located in walking distance to Navy Pier, plenty of shopping options (mall, high-end stores, etc.) bars, and places to eat.
I am from Chicago and live in the suburbs. It was my wife's birthday and we wanted to spend a few days downtown and get away from the kids. I chose IVY because of it's contemporary feel, rooftop bar lounge, and its close proximity to just about everything. The rooms where really nice, fully stocked with snacks, alcohol, and beverages to add to the bill if needed. Very spacious, extremely comfortable beds, with a deep soak tub and all marble shower to die for! I fell in love with the overhead rain shower thingy (don't know what it's actually called). The views suck, but it's a 16 story building surrounded by significantly higher buildings, so it was kind of expected. However, hands down, the location is still ideal as it is located in walking distance to Navy Pier, the beach, plenty of shopping options, bars, and places to eat. Overall, it was a great experience.
Comment from Hotel Management
Jul 27, 2016 by Amy , Hotel Management
Dear Elijah- We greatly appreciate you taking the time to review our hotel, and thank you for your feedback. We are happy to hear you enjoyed your stay and found the location to be convenient. Thank you for choosing IVY to celebrate your wife's birthday - we look forward to welcoming you back again! Kind Regards,
3 out of 5
by A verified traveler

Posted Jul 4, 2016
Das Zimmer war sehr groß und auch recht schön, jedoch war die Dusche nicht sehr sauber. Die Lage ist recht zentral. Man findet sowohl Supermärkte, als auch Restaurants.
Comment from Hotel Management
Jul 14, 2016 by Amy , Hotel Management
Dear Valued Guest, Thank you for your review and feedback. We are glad to know you enjoyed our location and found the guest rooms to be comfortable for your stay. We look forward to having you return in the future. Kind Regards,
5 out of 5
by A verified traveler

Posted Jun 30, 2016
Excellent location, great room, and wonderful staff. Everything you would expect from a boutique hotel in the heart of the city.
Comment from Hotel Management
Jul 6, 2016 by Amy, Hotel Management
Dear Valued Guest, Thank you for providing feedback on your recent stay at IVY. We are pleased to know that you enjoyed your stay, especially the location and hotel services and amenities. We work hard to ensure great guest experiences and really appreciate you choosing our brand. We look forward to welcoming you in the future! Kind Regards,