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Reviews of JW Marriott Chicago

4.5 out of 5
JW Marriott Chicago
151 West Adams Street, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron, Richmond Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Executive Administrator on Apr 16, 2024
Dear Aaron, On behalf of our team at JW Marriott Chicago, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Chicago.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming, courteous, and friendly. The location was perfect and room was beautiful and clean!
Stayed 2 nights in Mar 2024

10/10 Excellent

Terra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the giant tub and view. On site Italian restaurant was great. We will be back.
Stayed 2 nights in Apr 2024
Response from Executive Administrator on Apr 8, 2024
Dear Terra, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved dining at our on-site restaurant, The Florentine, and the amazing views. It was a pleasure hosting your stay, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator

8/10 Good

armand joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kayln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Administrator on Apr 2, 2024
Dear Kayln, Thank you for choosing JW Marriott Chicago and for the generous rating. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 4 nights in Mar 2024

10/10 Excellent

Shanel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Executive Administrator on Mar 12, 2024
Dear Shanel, Thank you for the generous review of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences so your comments are a pleasure to read. It was an honor for us to welcome you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fit and finish are what you expect at a JW Mariott. Middle of the city and whisper quiet inside. Will stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Chardae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Executive Administrator on Feb 19, 2024
Dear Chardae, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your Chicago visit. It was our pleasure accommodating you at JW Marriott Chicago, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 3 nights in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Administrator on Feb 11, 2024
Dear Ana, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to give us a perfect score, and we hope to see you again soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Traveled with family
Stayed 1 night in Jan 2024
Response from Executive Administrator on Jan 27, 2024
Dear Rachel, Thank you so much for the perfect rating of your time at JW Marriott Chicago. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So quiet, comfortable, and easy
Stayed 1 night in Jan 2024
Response from Executive Administrator on Jan 9, 2024
Dear Isaac, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We hope to welcome you again soon.Warmly,Viviana AguilarExecutive Administrator

8/10 Good

Megan

Stayed 4 nights in Dec 2023
Response from Executive Administrator on Jan 21, 2024
Dear Megan, We appreciate your gracious rating about your stay at JW Marriott Chicago. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023

10/10 Excellent

Larry, Geneva

Stayed 1 night in Dec 2023

10/10 Excellent

Everitt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2023
Response from Executive Administrator on Dec 20, 2023
Dear Everitt, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Whitney

Stayed 1 night in Dec 2023
Response from Executive Administrator on Dec 12, 2023
Dear Whitney, Thank you for choosing JW Marriott Chicago for your time in the city. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon. Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

LaVonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yee Mei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well equipped gym equipment, nice indoor pool and hot tub.
Stayed 2 nights in Nov 2023
Response from Executive Administrator on Nov 29, 2023
Dear Yee Mei, Thank you for sharing such a generous review. At JW Marriott Chicago, we take pride in offering a stylish array of amenities and services designed to inspire and enrich each guest, and we are delighted to hear that our offerings helped revitalize your mind, body, and spirit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Warmly, Viviana Aguilar Executive Administrator

4/10 Poor

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Purposely booked the two queen room on the executive level that stated the rooms all had bathtubs. This was a gift for my mother-in-law, who does not have a bathtub in her house and upon speaking with her, this had a double vanity with only a shower. This completely defeated the purpose of the gift and very upset.
Stayed 1 night in Nov 2023
Response from Executive Administrator on Nov 29, 2023
Dear Carole, Thank you for choosing our hotel and for sharing your review. We hope your overall stay was pleasant. However, we sincerely apologize for the disappointment you experienced with regard to the room allocated to your mother-in-law which took away from the memorable trip you planned. Kindly know that our Guest room with two queens is equipped with a bathtub, while the Executive Queen room features a double vanity with a shower. We are dedicated to ensuring transparency in every aspect of the booking process. Moreover, our front desk is always accessible to assist you, ensuring a delightful and enjoyable stay. We truly appreciate your understanding and patience. Your feedback is invaluable, and we hope you will consider revisiting us in the near future.Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time in Chi-Town
Our stay at the JW Chicago was perfect. It was clean, quiet and centrally located to everything. We will definitely stay here when we come back to Chicago!
Stayed 3 nights in Nov 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriott hotel was a wonderful stay. Guest services, rooms, food, cleanliness and amenities is a 10 out of 10!
Stayed 1 night in Nov 2023
Response from Executive Administration on Nov 20, 2023
Dear Joy, Thank you for choosing to stay at JW Marriott Chicago and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Chicago. We look forward to your next visit.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday weekend getaway/Mamas weekend away! My girl friend and I enjoyed our stay here. The customer service was amazing from the concierge to the bell hop and front desk staff. Loved having a drink at the hotel bar in the evening. Everything was top notch! I loved that our bartender knew so much about the area and different popular destinations from dining to attractions. Stayed on the fourth floor, and was impressed by the amount of privacy we had in our "hallway." Once exiting the elevator, I used my key card to open a door to another "hallway" that only had two rooms in it. So quaint, so quiet. Loved it! The beds are so comfortable! Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Executive Administrator on Nov 11, 2023
Dear Laura, Thank you for choosing JW Marriott Chicago to celebrate your special occasion. It is rewarding to know that you and your girl friend had a spectacular experience in our hallway and our spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. We are also delighted to read that our knowledgeable and dedicated ladies and gentlemen helped craft a seamless experience during your visit, and we will gladly share your kind compliments with them as a token of appreciation for their dedicated service. It was a pleasure serving you as our guest, and we look forward to welcoming you back on your next trip to Chicago.Warmly, Viviana Aguilar Executive Administrator

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small for two double beds.
Stayed 2 nights in Nov 2023
Response from Executive Administrator on Nov 5, 2023
Dear Peter, Thank you for reviewing our hotel, and we are pleased to know your overall stay was enjoyable. We also appreciate the recognition of areas where we can elevate our guest experience. We apologize for the inconvenience you faced with our guestroom, and we are grateful for your patience. We hope you will re-visit us whenever you are in the area. Warmly,Viviana Aguilar

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Hotel was on the pricy side, but very clean, comfortable and staff was super helpful.
Stayed 1 night in Oct 2023
Response from Executive Administrator on Nov 3, 2023
Dear Guest, Thank you for being our guest at JW Marriott Chicago. We continually craft enriching experiences for our guests through inspired service and commitment to quality. Our ladies and gentlemen work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with them. It was our pleasure to host you, and we look forward to welcoming you again soon.Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Executive Administrator on Nov 5, 2023
Dear Brandi, On behalf of all of us here at JW Marriott Chicago, thank you for the excellent review. We are pleased to know how much you enjoyed our stylish array of amenities and services. On your next visit, we hope you will be able to visit our state-of-the-art luxury spa for some pampering and relaxation. Thank you for staying with us, and we look forward to providing you with another enriching experience soon.Warmly,Viviana Aguilar

10/10 Excellent

George

Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice amenities . Gym was really nice with lots of equipment. Lobby and restaurant bars/ restaurants were lively with friendly service and a good selection of food/drink. I did wish that the windows opened in the rooms- we had unseasonably nice weather and it would have been nice to have fresh air.
Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Executive Administrator on Nov 8, 2023
Dear Samantha, Thank you for being our guest and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Chicago; we look forward to seeing you again soon. Warmly,Viviana AguilarExecutive Administrator

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Executive Assistant on Oct 25, 2023
Dear Roger, Thank you for the generous rating. We are glad that your stay was well balanced with enriching experiences around every corner along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Chicago; we hope to have the opportunity to accommodate you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
This has become "our" hotel/home-away-from-home when we go to Chicago. LOVE the JW Marriot!
Stayed 1 night in Oct 2023
Response from Executive Administrator on Oct 22, 2023
Dear Michael, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

2/10 Terrible

Verified traveler

Disliked: Staff & service
Bait and Switch
Despite having a pre-paid and confirmed reservation, I never stayed at the JW. The day before my arrival JW said they cannot accomodate my reservation and I was bumped to the Residence Inn, which is not what I paid for. Just terrible service to be honest.
Stayed 2 nights in Oct 2023
Response from Executive Administrator on Oct 21, 2023
Dear Guest, Thank you for sharing your review. We regret not being able to accommodate you this time and are sorry for the frustration this caused. However, it is not always possible depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional experience, we are committed to providing every guest.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Charles Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Executive Administrator on Oct 13, 2023
Dear Valued Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Chicago; we look forward to seeing you again soon. Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

kristen, White plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for walking to most dining and also to marathon start and finish which is why we were in town. The room was spacious and beds comfy. I would definitely stay again if coming back to area mostly because of the ease of walking to most locations including millennium park and the art institute.
Stayed 6 nights in Oct 2023
Response from Executive Administrator on Oct 14, 2023
Dear Kristen, Thank you for being our guest at JW Marriott Chicago and sharing your experience. We are delighted to know you were pleased with our ideal location, spacious accommodations, and comfortable beds. It was a pleasure to host you, and we look forward to your return visit. Warmly,Viviana AguilarExecutive Administrator

8/10 Good

ludita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Family stay
Room wasnt ready at 5.30pm but staff were extremely pleasant and accomodating. Late check out of 12 is great. Great to have a fridge. (Need more than 2 teabags a day though although they were happy to give me quite a few to keep me going). Pool great! Excellent location and we were amazed at how quiet the rooms were.
Stayed 6 nights in Oct 2023

10/10 Excellent

Renee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. All staff I encountered were very friendly and helpful. Rooms are very nice as well.
Stayed 3 nights in Oct 2023
Response from Executive Administrator on Oct 12, 2023
Dear Renee, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. It is wonderful to know you could relax and experience our luxury hotel rooms with contemporary decor. Our deluxe pillowtop bedding and views are meant to rejuvenate you, all while our team seamlessly takes care of the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good food and service all of them was good
Stayed 3 nights in Oct 2023
Response from Executive Administrator on Oct 11, 2023
Dear Arturo, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved our food and services. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Fareen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great location.. pure luxury
Stayed 2 nights in Sep 2023
Response from Executive Administrator on Oct 22, 2023
Dear Fareen, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer, including our inspiring surroundings and optimal location. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Executive Administrator on Sep 29, 2023
Dear John, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Chicago; we look forward to seeing you again soon. Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Executive Administrator on Sep 18, 2023
Dear Lacie, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic experience at JW Marriott Chicago. We hope to have the pleasure of doing so again on your next visit to the Chicago area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Yamilet

Liked: Staff & service, property conditions & facilities
The room was nice and the amenities were awesome. Our shower was not well cleaned and there was other people’s hair in it. Otherwise, everything was good.
Stayed 2 nights in Sep 2023
Response from Executive Administrator on Sep 11, 2023
Dear Yamilet, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad to know how much you enjoyed our premium amenities and luxurious rooms. Welcoming and polished accommodations are a passion for us, so we genuinely regret the oversights in your room. This has been addressed and proper action taken to ensure it is not repeated. We hope you will revisit so we can provide you with the elevated and elegant experience you deserve.Warmly,Viviana Aguilar,Executive Administrator

6/10 Okay

Alethea

Stayed 2 nights in Sep 2023
Response from Executive Administrator on Oct 22, 2023
Dear Alethea, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities
Hotel was very clean!
Stayed 1 night in Sep 2023
Response from Executive Administrator on Sep 11, 2023
Dear Claudia, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer, including our inspiring surroundings. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

6/10 Okay

Krystal

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Executive Administrator on Nov 7, 2023
Dear Krystal, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences.Warmly,Viviana Aguilar