Posted Mar 8, 2017
The sheets on the bed were torn, the bed was lumpy and uncomfortable, the elevator was in need of repair, made awful noises when it was reaching the 4th floor; thought it was going to break down, and they didn't have any cream rinse so I could wash my hair.
Comment from Hotel Management
Mar 12, 2017 by LQ Customer Care, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed in an attempt to correct and improve our hotel.
LQ Customer Care