Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Very nice hotel and centric.

Posted Nov 29, 2016
Pros: Simplicity, flow and modern attitude.
Location: Very convenient, code and easy access to excellent restaurants and stores
Very friendly and pleasing reception "desk" as the area surprisingly relax and enjoyable. Organised, modern and welcoming as well as responsive.
4 out of 5
by A verified traveler

Nice hotel near shopping good restaurant

Posted Nov 14, 2016
Nice lication Shopping and variety of restaurants Spa available
2 out of 5
by A verified traveler from US

Bad mangers horrible Ac unit , room service took l

Posted Nov 12, 2016
Pros: The location was good for shopping. The room was clean
Cons: Room serivce took long the AV unit was not working properly
Location: Shopping
3 out of 5
by A verified traveler from Montana

All for looks and not functionality

Posted Oct 16, 2016
Pros: Good location. New.
Cons: See above
Location: Walking mall across the street.
All of the lights in the main living space are dim lamps. The alarm clock didn't work. The bathroom was the worst. It was beautiful to look at but horrible layout and very small. The sink was probably 2 ft wide with counter space around of about 3 inches on each side and 2 in the front. No place to set any toiletries, curling iron, makeup bag, etc. There was no tub just a walk in shower (which was fine) it had a slide door, which the side you got into the shower from was right next to the toilet. So you had to wedge in next to the toilet to access the shower, getting in and out. Poor design. The curtain pull to open the curtain in the room was not easily accessible. It was raining and I had to meet a group at a nearby restaurant (about 6 blocks away). They offered to call me a taxi (which was nice) and later I found out the hotel has a van that could have given me a ride, but it was not offered.
4 out of 5
by A verified traveler from East Moline, Il

Newly renovated and modernized

Posted Sep 23, 2016
Cons: I wish the black out drapes had a "velcro" type of attachment so the bright parking lot lights could be completely shut out.
Location: Oakbrook shopping center within walking distance.
The hotel was recently renovated by Starwood Hotel group and I must say it is a success. The rooms are very modern and low lit. Dark grayish interior, tile and chaise lounger in room. The bathroom was nice with its gray/white tile in shower. The bed was extremely comfortable. Our room faced the parking area and brightly lit which was disconcerting despite the blackout drapes but sound dampening windows helped. All in all I thought it was a good experience.
5 out of 5
by A verified traveler from WI


Posted Sep 19, 2016
Pros: Everything...how clean, modern, comfortable it was. The extremely friendly staff :)
Location: Very convenient to shopping, dining and anything else you can think of!
This hotel was beautiful...the exterior, interior, lobby, rooms..etc. The staff was so courteous...Yesi the bartender made me a special drink, which was delicious, when the advertised drink special was gone! The rooms were amazing and so comfortable! I would definitely stay here again and recommend to everyone!
5 out of 5
by A verified traveler from New Orleans

Long weekend

Posted Sep 16, 2016
Pros: Location
Cons: Could really have used firm pillows.
Location: Oak Brook Mall is outside the hotel door. Many dining options as well. Train station to Chicago is about a 15 min drive. Easy drive to either airport.
Hotel staff was very friendly. Clean and a great location. Plenty of dining and shopping options right outside the hotel. Short drive to the train station as well.
5 out of 5
by A verified traveler from MN

Great stay for the business class

Posted Sep 12, 2016
Mall close by but not much else. Not even a gas station within 2 miles.
4 out of 5
by A verified traveler

Very nice hotel next to a shopping center

Posted Sep 12, 2016
Pleasantly surprised by this very nice hotel in Oakland Brook.
5 out of 5
by A verified traveler from Washington DC

One of the best hotels

Posted Aug 31, 2016
The hotel staff everyone from the cleaning people all the way up were very friendly and make me feel welcome they do things that other hotels will refuse to do that give me a free refrigerator without charging me a free microwave and upgrade my room at half the cost One of the best hotels in Oak Brook