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Rating 10 - Excellent. 1172 out of 1510 reviews" "
Nice hotel, walking distance to Chicago outlet, my only issue that I was told while checking in that I am an VIP Expedia member for that I don’t have to pay for the parking lot, when I checked out they refused to validate the ticket!
Aseel
Stayed 1 night in Apr 2024
6/10 Okay
John
Traveled with group, Business traveler
Apr 23, 2024
Liked: Cleanliness
Disliked: Staff & service
I did not like the lack of signage. The airport shuttles beeped their horn at me and I observed them do this to other drivers. I was told to park in the fire lane so the airport shuttles could pull up under the awning. Seems those flying in to Chicago are preferential to those who drove in to Chicago. The room was also hot. Housekeeping staff was wonderful. Oh! They also had trouble locating a room for us when we had reservations.
John
Stayed 3 nights in Apr 2024
Response from Apology on Apr 24, 2024
Dear JohnThanks for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept my apologies. I have reached out to the department manager about your stay and we will be taking a closer look at the discrepancy. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we hope to welcome you back again soon!Best, Craig CurtissGeneral Manager
Dear Tracey,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear John,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Dear Nancy,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Hotel is fine but we checked in and were given a room with one bed despite our reservation for a double queen room. We tried to call downstairs but the phone didn’t work. We went back to front desk and were given a different room with barely an apology. We then went to the second room, which again had only one bed. I told my disgusted to sit and watch TV while my husband went down and worked it out - it was very late and we were all tired. The TV was broken and said no feed available. Finally the third attempt we got a room with two beds but the front desk person barely acknowledged the mistake. So strange for an airport busy hotel with systems in place .
Tiffany
Stayed 1 night in Mar 2024
Response from Apology on Apr 4, 2024
Dear Tiffany,Thanks for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept my apologies. I have reached out to the department manager about your stay and we will be taking a closer look at the discrepancy. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we hope to welcome you back again soon!Best, Craig CurtissGeneral Manager
10/10 Excellent
Angel
Apr 1, 2024
Angel
Stayed 1 night in Mar 2024
Response from 5 Star on Apr 24, 2024
Dear Angel,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Guan,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Would stay again. Shopping center was a 2 minute walk away. Transportation to and from airport was steady with minimal waiting.
Benjamin
Stayed 2 nights in Mar 2024
Response from 5 Star on Mar 31, 2024
Dear Benjamin,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Terry,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
6/10 Okay
John
Mar 30, 2024
Liked: Amenities
Shuttle service to O’Hare
John
Stayed 1 night in Mar 2024
Response from Apology on Mar 31, 2024
Dear JohnThanks for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept my apologies. I have reached out to the department manager about your stay and we will be taking a closer look at the discrepancy. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we hope to welcome you back again soon!Best, Craig CurtissGeneral Manager
Dear Melanie,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Steve
Mar 30, 2024
Steve
Stayed 1 night in Mar 2024
Response from 5 Star on Apr 19, 2024
Dear Steve,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Durga Ram
Mar 24, 2024
Liked: Cleanliness, staff & service
Even if its close to the airport this property was very quiet. Very nice staff and loved our comfy bed very much. We will come back and stay in this facility again. Or we will try to stay at Loews evrywhere we travel. My husband and I had a very good experience.
Durga Ram
Stayed 2 nights in Mar 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
10/10 Excellent
Adolfo
Mar 24, 2024
Liked: Property conditions & facilities
Adolfo
Stayed 1 night in Mar 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
10/10 Excellent
Adisa, Washington
Mar 23, 2024
Adisa
Stayed 1 night in Mar 2024
Response from Bekim Nadzaku on Apr 14, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Would say there again if needed to be at airport early in the morning
Fran
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 19, 2024
Dear Fran,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
8/10 Good
Jihun
Traveled with group, Business traveler
Mar 18, 2024
Liked: Cleanliness
The hotel used to be better than this. But, still a decent business hotel.
Jihun
Stayed 2 nights in Mar 2024
Response from 4 Star on Mar 19, 2024
Dear Jihun,Thank you for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Aaron OrigelAssistant Front Office Manager
Dear Michael,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Our stay was amazing! The room and facility was clean, checkin was quick and painless, and the shuttle to the airport was efficient! We’ve stayed there before and we enjoyed it then as well so we had to come back.
Steffanie
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 16, 2024
Dear Steffanie,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Convenient to the airport, very comfortable and clean.
Bridget
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 16, 2024
Dear Bridget,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Terrence,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Sheila
Mar 13, 2024
Sheila
Stayed 2 nights in Dec 2023
Response from Bekim Nadzaku on Apr 9, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Dear KimberlyThank you for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Aaron OrigelAssistant Front Office Manager
I love that Loews has shuttle service to O'Hara every 15 minutes. Also, there is food all around Loews. You will have no problem finding good food to eat. The restaurant in Loews is The Ashburn and it is great. The morning buffet can't be beat.
Rodney
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 14, 2024
Dear Rodney,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Beautiful hotel and rooms with a great location close to the airport.
Lisa
Stayed 1 night in Jan 2024
Response from 5 Star on Mar 10, 2024
Dear Lisa,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Jordan,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Maribel,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Mitch
Business traveler
Mar 6, 2024
Liked: Cleanliness, staff & service, amenities
McCormic ans Schmits and Capital Grill in the parking lot as well as a nice hotel bar / resturant.
Mitch
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 8, 2024
Dear Mitch,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Gloria
Mar 5, 2024
Gloria
Stayed 1 night in Mar 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
It wasn't a great feeling when I noted that I needed to pay for the parking lot.
I chose this Hotel because they offer this service, but never mentioned that you would have a charge for it.
Ezequiel Ricardo
Stayed 1 night in Mar 2024
Response from 4 Star on Mar 4, 2024
Dear Ezequiel,Thank you for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Aaron OrigelAssistant Front Office Manager
Everything was clean, safe and enjoyable. We'll return to this one for sure.
Mario
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 4, 2024
Dear Mario,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Great hotel, super clean and close to mall and entertainment.
Jennifer
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 4, 2024
Dear Jennifer,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Liked the park n fly. Safe parking in the parking garage.
Steven
Stayed 1 night in Mar 2024
Response from 5 Star on Mar 8, 2024
Dear Steven,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
8/10 Good
Ana, Rochester Hills
Mar 2, 2024
Liked: Cleanliness, staff & service
Ana
Stayed 1 night in Mar 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Bekim NadzakuFront Office Manager
Dear Larry,Thank you for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Amy, San Antonio
Mar 1, 2024
Amy
Stayed 1 night in Feb 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
Dear Iliana,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
Dear Lois,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
10/10 Excellent
Momoka
Mar 1, 2024
Momoka
Stayed 1 night in Feb 2024
Response from Bekim Nadzaku on Mar 27, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager
The hotel is very clean and the staff has been exceptional.
Rodney
Stayed 1 night in Feb 2024
Response from 5 Star on Mar 2, 2024
Dear Rodney,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
6/10 Okay
Tom
Traveled with partner
Feb 26, 2024
The property seemed worn. Also, the staff was not as friendly as they were at previous stays.
Tom
Stayed 1 night in Feb 2024
Response from Apology on Feb 27, 2024
Dear Tom,Thanks for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept my apologies. I have reached out to the department manager about your stay and we will be taking a closer look at the discrepancy. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we hope to welcome you back again soon!Best, Craig CurtissGeneral Manager
The staff is excellent, and I would highly recommend
Tiffany
Stayed 1 night in Feb 2024
Response from 5 Star on Feb 27, 2024
Dear Tiffany,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
All in all it was great. The first room they put me in was directly above the AC unit on an adjacent roof and it made the room shake so they put me in another room. It was fine but the fabric on the sofa had some type of stain that was unsightly and kind of gross looking. But, the bed was really comfortable. The bathroom was great but the toilet paper was very cheap.
Paul
Stayed 3 nights in Feb 2024
Response from 4 Star on Feb 27, 2024
Dear Paul,Thank you for taking the time to write us about your recent stay. It’s great to hear about your overall memorable experience during your recent visit. If there was something specific that we could have done better to earn your fifth star and provide you with an exceptional stay, please don’t hesitate to reach out and let us know what that would be. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon! Best,Aaron OrigelAssistant Front Office Manager
The room was quite clean. Bed comfy. Front desk staff person pleasant and helpful.
Richard
Stayed 1 night in Feb 2024
Response from 5 Star on Feb 27, 2024
DearRichard,Thank you for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!All the Best,Aaron OrigelAssistant Front Office Manager
The hotel is very nice and clean! Food is on point as well. It has 3 restaurant near by.
Korytt
Stayed 2 nights in Feb 2024
Response from Bekim Nadzaku on Feb 22, 2024
Thanks for taking the time to write us about your recent stay. It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback about your stay and I will be sure to share your comments with the team. Thank you for choosing the Loews Chicago O’Hare Hotel, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!Best,Bekim NadzakuFront Office Manager