Ratings based on 364 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Familiesby jessica
Posted Oct 26, 2015 on Hotels
for Familiesby Darryn from Washington, DC
Posted Oct 22, 2015 on Hotels
Overall ok. Bad experience with room service. Required 3 phone calls to remedy. Spoke to someone at front desk about it who said a manager would speak to us about it. The next day when we checked out, no one had reached out to us about it. They did comp the meal which was nice...but wasn't the best way to manage the situation. The server was very defensive citing the fact that she didn't prepare the order...only delivered it. etc.
for Familiesby Angila from Dubai
Good stayPosted Oct 20, 2015 on Hotels
It was just a day stay. Easy to find the hotel, great access to the mall and target.. About 5 mins drive. Staff are very friendly and very helpful, my only concern was, no refrigerator in the room if you want to keep homemade baby food, you need to request and pay for per stay.
for Couplesby Sarah from Chicago
Posted Oct 18, 2015 on Hotels
My husband and I stayed here for our 28th anniversary. It was really nice and the staff was very friendly. We would definitely stay again.
for Couplesby Flaca
WeddingPosted Sep 29, 2015 on Orbitz
The ballroom was beautiful the serves were great they were very attentive and helpful. Our room met all of our expectations. It was nice and clean.
for Business Travelersby miana l.
Meeting stayPosted Sep 28, 2015 on Orbitz
Awesome hotel and service. Highly recommend. Starbucks located inside hotel made it nice and convenient.
for Couplesby Ramon from St. Louis, Mo.
Weekend Shopping RunPosted Sep 26, 2015 on Hotels
Ran away with my wife for the weekend. Found a great rate on Hotels.com. Front Desk was friendly. Got to the room. Found a Room Service tray of dishes outside the door. Walked in to a lovely looking room. Checked the view from the window & discovered 3 flies in the room. Killed them all with the towels & informed the Front Desk about our problem & they apologized & gave us a complimentary passes for a breakfast buffet at the Bluefire Grille. The view was great. Room temp upon entry was great. The rest of the room was clean. Since the flies were there, we used half a can of Lysol on everything. Our room was right at the elevator, but we didn't hear any noise from the halls, Excellent. The drapes kept the outside light out so we could sleep comfortably in the exquisite bed they provided. Refrigerator was so cold, it froze my can of beer to slush status (yes). Outlets everywhere in the room & the lobby with free wi-fi. a rarity in hotels today. There was an indoor & outdoor pool with a whirlpool provided as well as a 24 hr fitness room that was key card accessed. Starbucks as well as a small bar to perk you up or bring you a satisfying drink. There was an extra area for events or weddings called the Grand Marquis that looked great for formal events. The breakfast the next day was outstanding and check out was easy. All things shopping or dining was less than 5 min. away since we were located by the Woodfield Mall area. We will be back here again. Highly Recommended.
for Everyoneby A verified traveler
1 night stay, business tripPosted Sep 22, 2015
Pros: simple, clean
traffic from nearby road is quite noisy in hotel room, kept me awake
for Familiesby Tariq
Posted Sep 19, 2015 on Hotels
for Couplesby Terrye
Posted Sep 16, 2015 on Hotels