Ratings based on 3,740 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from windsor canada

Mother daughter get away

Posted Aug 29, 2015
Pros: Everything! It was in a perfect location
Cons: The price for a bottle of water was very high Dont need all that stuff in the room Just coffee maker It is all priced to high!
Location: The location was excellant it was close to everything you want to do and see in Chicago!
The room was very nice and clean The beds were comfortable. The items in the room were very pricey. Really no other complaints It is a beautiful hotel and definitly would stay again and recommend it to friends
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, attractive room, good price

Posted Aug 28, 2015
Great location, attractive room, good price. Easy access to Michigan Ave and the main sights downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Excellent experience... Great hotel...very limited food choices in area only drawback..
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
The hotel is very accesible. The service icould improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 25, 2015
We found the hotel to be charming and it's location was very good for shopping and dining. The staff were extremely helpful, especially the doorman who assisted us with loading luggage into a taxi and obtaining accurate cab fare to our desired location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Table Rock Lake, MO

Posted Aug 21, 2015
Pros: Great location! Room was very clean and comfortable!
Cons: The staff is not very friendly, acted like they resented being there. Only friendly staff was the housekeeping and the younger doormen.
Front desk staff was very rude and acted like the guest were a bother, even mumbling under their breath. Housekeeping was welcoming and accommodating, and a couple of the younger doormen were cheery and friendly. The property and our room was very clean and comfortable. Elevator was working as was the air conditioning and hot water. Nice view of the lake and close to many restaurants and shopping!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 21, 2015
A hotel with character, clean and comfortable, and in a convenient downtown location.
2 out of 5
by A verified traveler from Michigan

Not what it was made up to be, needs improvement

Posted Aug 20, 2015
Pros: Staff
Cons: The rooms, cleanliness, TV selection/content, no room service or microwaves.
Location: It is near the magnificent mile, so there is plenty of shopping and things to do.
Walked into a dirty room (all the corners were dusty as if they haven't been vacuumed in months), there was a dead insect right in the middle of the floor as well. The entire building, especially the room, had an odor to it that was musty and dirty. The bed was uncomfortable (though the pillows were nice). The staff was great and generally helpful, though parking was outrageously expensive. No microwaves in the building at all, and no room service. The TV channel selection was unnecessarily limited (not counting how bad SD content looks on an HDTV). The in-room computer turns itself on in the morning, lighting up the room making it hard to sleep in if you desired to. Checkout took quite a long time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Aug 20, 2015
Hotel was very nice. Staff were great and the location was awesome. Lots of food options, Hancock tower just 2 blocks away as well as near many city and tour bus stops. The neighborhood seemed quite safe. Highly recommend and would absolutely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, beautiful hotel!

Posted Aug 18, 2015
Location: The hotel is within walking distance of almost everything!
We spent our last night in Chicago here and it was a beautiful hotel to end our trip. Everything was clean and the location was great!