Exterior

Reviews of Red Roof Inn Morton Grove

2 out of 5
Red Roof Inn Morton Grove
9424 Waukegan Rd, Morton Grove, IL

Reviews

6.6
Rating 10 - Excellent. 182 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 219 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 157 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Redroof Inn on Apr 14, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is always our top priority, and we're delighted that it made a difference for you. If you ever need anything else, don't hesitate to reach out. We appreciate your support!

6/10 Okay

Cynthia, Dallas

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Apr 3, 2024
Hello Cynthia, The staff at the Red Roof Inn Morton Grove and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Cynthia, Dallas

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Apr 3, 2024
Hello Cynthia, The staff at the Red Roof Inn Morton Grove and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Shalin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and shady
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Apr 1, 2024
Dear Shallin,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. You indicated that you had safety concerns and was displeased with our uncleanliness of our hotel. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we got was very dirty. The floors were not swept there was trash and change in the drawers, there had been smoking done in the room even though the rooms were supposed to be no smoking there were burn marks in the sheets and comforter the sheets were put on the bed inside out. The lights are on timers, so the lamp would turn off until you got up and moved, there was a whole section of lights that didn’t work at all in the room . So basically, the overall cleanliness of the place was disgusting, but the staff was very nice.
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on Mar 24, 2024
Hi Alyssa,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Morton Grove. I'm glad you took liking to our staff, however, for the cleanliness of the room which you found to be inadequate, our apologies. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 Poor

Robert

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 18, 2024
Hello Robert, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Morton Grove. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Syed

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 18, 2024
Hello Syed,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Morton Grove. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Milos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 18, 2024
Dear Milos, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Morton Grove. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Michael, everett

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the people operating the hotel were very nice and accommodating, the room itself is in very poor shape. Broken down lumpy furniture, sheets and bedcovers with spots and stains, marks and damage on the walls. Floors horribly scratched. On the positive side, it's the only property near Morton Grove that allows dogs, and has exterior entrances to the rooms. Would not stay again unless the rooms are fully upgraded. Again the people were very nice though.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 13, 2024
Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Morton Grove appreciate your 4/5 score following your stay. I am happy that our accommodating staff, pet friendliness and the other highlights pleased you. However, you stated that the sheets were stained, the wall was damaged and the other concerns hindered your stay. I have shared this insight with management. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Edna

Stayed 28 nights in Dec 2023
Response from Xao RediResponse Specialist on Feb 27, 2024
Hello Edna,Thank you for sharing with us. Your review of the Red Roof Inn Morton Grove was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

2/10 Terrible

Betnahrine

Disliked: Amenities
Customer service
Stayed 3 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 20, 2024
Dear Betnahrine,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Tawana

It was a okay stay
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Feb 11, 2024
Thank you for taking the time to write about experience at the RED ROOF INN MORTON GROVE. Tawana, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your stay was okay. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Tawana, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price!Sincerely,Red Roof Management

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
😭
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 22, 2024
Hello Ahmed, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MORTON GROVE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Hilda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment doesn’t change their sheets. I had a ball of hair in the bed that was not mine. It was hair in the tub and the sink. The remote did not work for the television, and the heater sounded like it needed a new motor. It was a terrible stay and I would not stay here again.
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 14, 2024
Dear Hilda,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional remote, the lack of cleanliness of the sheets and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Mindy

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk guys were awesome.housekeepers very rude.
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 12, 2024
Dear Mindy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MORTON GROVE. We are sorry about the encounter you had with the housekeeping staff, however, we are happy that you found the staff to be awesome. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Red Roof Management

8/10 Good

Doha Qatrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 11, 2024
Thank you for sharing your 4/5 rating with us, Doha. Our staff at the Red Roof Inn Morton Grove was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 11, 2024
Hello Emmanuel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Morton Grove and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jullissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all. Dirty sheets and used comb in the shower. Loud fire alarm went off in the middle of the night with no fire for 20 minutes.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 3, 2024
Dear Jullissa,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and issues with noise.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was terrible this property had bugs and no working heat I would never go to this property again the room was in terrible condition
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 3, 2024
Dear Cindy,I appreciate you sharing your feedback following your stay at the RED ROOF INN MORTON GROVE. I was saddened to read that your stay fell short of your expectations due to bugs, issues with the HVAC system and maintenance of the property/rooms. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 22, 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Jon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire building is filthy. The lobby is a tell tell sign of how dirty the place is. Workers were nice but look dodgy and will lie to your face. The breakfast was a gas station sweet roll and out dated milk next to a stale mixture of cereals. Rooms were disgusting, sheets, towls, blankets all stained and the room smelled like urine. Heater didnt work and the window curtains didnt close all the way. We couldnt get our money back but left anyway to the holiday inn express 5 minutes down the road. I have no idea how this place has 3 stars, must be fake reviews. Negative -3 stars.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 21, 2023
Thank you for taking a moment to leave a review, Jon. The staff and I at the RED ROOF INN MORTON GROVE were disappointed to see your 1/5 score following your experience. You indicated that the cleanliness of our hotel, our breakfast, the stained linens, and the other issues mentioned hindered your experience. At Red Roof, cleanliness and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. I have shared your comments with management to address your concerns. Nonetheless, it's good to hear our staff was nice.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 19, 2023
Dear Lawrence,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MORTON GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, resulting in a 5/5 score. Once more, thank you for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely, Red Roof Management

2/10 Terrible

Ryan, Cuyahoga Falls

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 11, 2023
Hello Ryan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MORTON GROVE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

April

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The first room that was assigned to us, the door was ajar, the light in the bathroom was on and the bed was messed up. The 2nd room that was assigned to us it reeked of weed!! We decided to keep the 2nd room due to us being exhausted from a very long work day! Also, when we left the room in the morning, it was pitch black outside. The hotel lights weren't on!! And I almost fell down the stairs!!
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 30, 2023
Dear April,We are sorry to hear your recent experience at the Red Roof Inn Morton Grove did not meet your expectations. We are utterly disappointed to learn that the distasteful situation you encountered dampened your experience. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Mohammed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite
Stayed 6 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Mohammed. The staff and I at the Red Roof Inn Morton Grove appreciate your 4/5 score following your stay. I am thrilled that our nice and quiet hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jameela

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This property has bed bugs and DO NOT compensate for it. Do not rent!
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Jameela. The staff and I at the Red Roof Inn Morton Grove were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

4/10 Poor

Darryl

Stayed 5 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 23, 2023
Thank you for taking a moment to rate your experience, Darryl. The staff at the Red Roof Inn Morton Grove and I appreciate but is deeply saddened to see your 2/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Naeel

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 20, 2023
Hello Naeel,Thanks for sharing with us. Your review of the Red Roof Inn Morton Grove was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. You stated that our location was not to your liking, which hindered your stay.On behalf of Red Roof, we would like to thank you again for sharing your review. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Efrain

Liked: Staff & service
The room had roaches
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 10, 2023
Hi Efrain,Thank you for your review. I was saddened to read that your stay at our Red Roof Inn Morton Grove location fell short of your expectations due to the insects you reported. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and dirty and old furnishings.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 8, 2023
Hi David, The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score and that you weren't pleased with our furnishings. Please accept our apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Morton Grove. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Shalon

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
This last stay that I had here it was roaches in the room crawling around
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Dear Shalon,I appreciate you sharing your feedback following your stay at the RED ROOF INN MORTON GROVE. I was saddened to read that your stay fell short of your expectations due to the insects in the room that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Maryluz

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 20, 2023
Hello Maryluz,Your review of the Red Roof Inn Morton Grove was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

JOAN

Traveled with family
Disliked: Property conditions & facilities
For the price, it was clean enough and the room was presentable. The outside was a little rundown. Breakfast service was very basic.
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 28, 2023
The feedback provided in your review is much appreciated. It's great to hear our room was clean and presentable. However, I am disappointed to hear that the outside was a little rundown. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Morton Grove. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Alireza

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights over there and they didn’t even clean it up once!!!
Stayed 4 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 25, 2023
Hi Alireza,Thank you for sharing your concern. You indicated you didn't receive housekeeping during your 3 nights stay. And I apologize for any inconvenience caused by this. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Morton Grove. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Jason

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 20, 2023
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Pia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 17, 2023
Hello Pia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for at this motel. Room was missing a tv remote and when I opened a drawer looking for it the front of the drawer fell off. Walls are thin so I could easily hear noisy family in next room. Also curtains didn’t quite close all the way, which felt awkward with parking immediately outside the rooms. At least the desk clerk was polite at check-in, room didn’t smell like smoke and neighborhood felt safe.
Nice if you like tubs.
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 10, 2023
Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MORTON GROVE. Your comments in regards to Redroof polite staff and safe location are much appreciated; yet, I was disheartened to read that the remote was missing, the walls were too thin along with the other issues mentioned. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Oct 28, 2023
Thank you for rating your recent stay at Red Roof Inn Morton Grove, David. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Aurora

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the room looked old and got bitten by what look like bed bugs, such a bad experience. At least the receptionist was a nice…
Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on Sep 30, 2023
Hi Aurora,Thank you for taking the time to write a review of your stay at the Red Roof Inn Morton Grove. I'm really happy to read that you took liking to our front desk staff. However, please accept our most sincere apologies for any inconvenience caused by the room. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Royd

Traveled with partner
Disliked: Amenities
I was allocated a room with a well made bed but the sheets and comforter had a few stains but smelled ok. The room floor wasn't cleaned, had remains of human hair especially in the jacuzzi with suspected human urine on the toilet floor. So, i reported the matter to the frontdesk and a guy about 5 feet tall told me cleanincan only be done the following day. Anyways, i went to Warmat got disinfectants and my partner and cleaned the floor, toilet, jacuzzi and surfaces. The following day i went to the frontdesk and expressed my displeasure again and a tall slim guy about 6 feet made our stay comfortable. Thank you
Stayed 3 nights in Sep 2023
Response from Oshane RediResponse Specialist on Sep 26, 2023
Hello Mario, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

mario

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 10, 2023
Hello Mario, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Morton Grove and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Christian

Disliked: Staff & service
Tried to cancel my booking due to multiple horrible reviews popping up within the week timeframe leading up to my reservation.. I felt scared for my safety. Multiple reviews about blood found in rooms and unclean conditions, in todays world I couldn’t take my family there and take such a health risk. They charged me the full amount and wouldn’t refund me. Do NOT stay here.
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 20, 2023
Dear Christian,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with your reservation and billing.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terrible

Lucia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place is going downhill. Room was dirty, not all lights didn’t work. Curtains were broken, people being loud all night in the hallways. I would never stay there again.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 18, 2023
Hello Lucia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Morton Grove. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the upkeeped condition of the property, the unclean room, the broken curtains and all the other concerns highlighted. Please accept our apologies for the impact this had on your stay. To ensure that a situation like yours doesn't happen again, I have notified management of your feedback, in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

A

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First I will never recommend this trash hole of a hotel. I booked a room this past weekend with a group of friends. We booked a room and our room was absolutely disgusting. When we asked management for our room to be cleaned the proceeded to tell us that our room was in fact clean and there was nothing wrong with our room. There was mold around the mirror in the bathroom there was blood on the sheets and mattress pad. Urine stains on the Mattress pad, stained comforter and there was a strange smell in the room. When we talked to the younger guy at the front desk that’s when he said that if the rooms smell he will spray. Very unprofessional and I will never spin my money here ever again
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 12, 2023
Dear A,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MORTON GROVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
The stuff is very friendly and they tried to help many times. However the property just does not seem to be kept up. A lot of little minor things that add up to just to looking and neglected.
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 12, 2023
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN MORTON GROVE. It’s great to hear that you found our staff to be very hospitable. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient maintenance of the property.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terrible

Maricela

Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 10, 2023
Hello Maricela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service
Its a nice budget hotel. The room was clean, everything worked in the room. The only thing i hated was a police or news helicopter hovered over my room for the better part of an hour during rush hour traffic. I could not hear myself think. This wad not the hotels fault.
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 10, 2023
Dear Christopher,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MORTON GROVE. It’s great to hear that you found our rooms to be clean and the accommodation cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reserve
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on Sep 4, 2023
Dear Mike, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN MORTON GROVE regarding the convenience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Aug 2023
Response from Oshane RediResponse Specialist on Sep 4, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MORTON GROVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

AMBER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs extreme updates, maintenance, and cleaning.
Stayed 5 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 31, 2023
Hey Amber,The team and I at the RED ROOF INN MORTON GROVE are disappointed to see we have failed to provided a good experience as shown in your poor scoring. You indicated the hotel was unclean and needed updates and maintenance. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist