1 bedroom, premium bedding, pillowtop beds, in-room safe
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Reviews of Omni Chicago Hotel

4.5 out of 5
Omni Chicago Hotel
676 N Michigan Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 967 out of 1459 reviews" "
Rating 8 - Good. 285 out of 1459 reviews" "
Rating 6 - Okay. 111 out of 1459 reviews" "
Rating 4 - Poor. 58 out of 1459 reviews" "
Rating 2 - Terrible. 38 out of 1459 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely INCREDIBLE. every single person we talked to was fantastic! The hotel was beautiful and in a great location
Stayed 3 nights in Apr 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great three day weekend spent here!
Stayed 2 nights in Apr 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Axel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - room’s nice but could use a refresh
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kalethiea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience nice hotel
Stayed 1 night in Apr 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marissa, Harbor City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful- try the lemon ricotta pancakes! It was extremely loud when from street noise when the windows were open but they are pretty sound proof when closed! A great stay, and wonderful room.
Stayed 2 nights in Apr 2024
Response from Joanna on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rickie, Green bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to shopping, which was important as this was a mother/daughter trip. Very friendly staff and housekeeping was so nice! Engineering came to fix the temp in my room promptly when called, and bed was super comfy.
Stayed 2 nights in Apr 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Viktoria, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joanna on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Junwei, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, except parking.
Stayed 2 nights in Apr 2024
Response from Joanna on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

DUNG

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We booked for the suite; it’s small and not comfortable at all.
Stayed 1 night in Mar 2024
Response from Joanna on Apr 13, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sigrid

Traveled with group
Liked: Staff & service
Staff was helpful
Stayed 4 nights in Apr 2024
Response from Joanna on Apr 9, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your doormen are exceptionally nice and helpful, day and night crew both!
Stayed 5 nights in Apr 2024
Response from Joanna on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my i pad in room Hope they send it back
Stayed 1 night in Apr 2024
Response from Joanna on Apr 7, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I want to give this a higher rating, but there were a number of “minor inconveniences” that insure we won’t stay here again. Good: First, the door staff! They were fast & very friendly. We were there 3 nights & they knew us going in and out of the hotel by day 2. 2. The room was well-laid out. We had a junior suite & other than the bed not actually being a sofa-bed in the traditional sense (it didn’t fold out but removing the back cushions made it comfy for our college-aged child), the room was great. Bathroom was big & had an actual shelf across the back of the tub for shower essentials. What we didn’t love: 1. The restaurant & bar. While it looked pretty from the outside, we were never able to go because of the limited hours. There were a few times we would have liked to go down for a mid-afternoon snack or a drink before we went to dinner & it was closed from 2-5, then again after a evening out, a drink at the bar would have been nice back at the hotel, but it closed at 9 or 10 every night. 2. They were having system issues on a busy Easter weekend & EVERY time we went to our room, we had to go back down to the desk for another round of keys. We expected it after the first night, but then were told the keys would be good through the rest of our stay. They were not & we ended up with 3 sets of keys over 3 nights. The hotel is nice & in a good location, but we will stay somewhere else on future visits with our college student that better meets our needs.
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 9, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The views from the 25th floor were great. The staff was very helpful and we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Joanna on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness
Good location
Stayed 2 nights in Apr 2024
Response from Joanna on Apr 7, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Maggie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderfully accommodating and great for a small family. We had a spectacular view of Michigan Avenue from our room. All staff, from the moment you enter to when you check out, were extremely courteous and pleasant to interact with. The whole hotel and room were very clean - and even the shower pressure was great! My only complaint was the proximity of the hotel to a nearby hospital, so we heard ambulances a lot - but it wasn't anything that some earplugs couldn't drown out. Would definitely stay at the Omni again!!!
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just not as nice as it used to be
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 2, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Adriane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my family and I first trip to Chicago. The Omni Hotel was such a beautiful safe place to stay. The staff were so nice and pleasant. The system was down we had a late check in because it was a small mix up with the rooms, but they corrected it. Breakfast was amazing we all loved the 676 Restaurant/Bar. We will be back to stay here again.
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, friendly staff, parking was the only issue very pricey. Over all wonderful hotel and would definitely recommend!
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Omni was top tier. Everyone was friendly and welcoming. The Omni Chicago is one of the best hotels we've stayed at.
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close by everything
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Traveled with family
Loved The Omni!! All the staff were amazing! The location was perfect. Right in the middle of the shopping district! only 15 to 20 min walk to theaters!! Thank You Omni for a great stay!!
Stayed 3 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Joanna on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vanesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there. All the people working in the hotel is very kind. It was a great experience and location is fabulous.
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

SHAVON

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk agent Lauren was quite difficult and was unpleasant. I would never recommend to go there
Stayed 10 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Brennetta

Traveled with family
Liked: Staff & service, property conditions & facilities
Not the ideal stay for a family trip. Mini fridge provided, but doesnt get cold enough. You can request a microwave in room if needed. Though that was weird. Valet parking is $76 per night. And its designed to where you have to get it. Other parking is 2 blocks away. It was an ok stay. Probably wouldnt stay at Omni again..
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Liqui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni was a great hotel. The hotel staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chad

Stayed 1 night in Mar 2024
Response from Joanna on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ginger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff! Great location and safe.
Stayed 1 night in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Polite,competent staff. Fair price and value
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Staff and service was impressive, what i didnt like the lamps didnt work and the safe got jammed. Other than that the stay was great. Oh, let me say the lamps that were broken they the staff fixed them pronto.
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeremy

Traveled with partner
Liked: Staff & service, amenities
Everything was fantastic with our trip and our stay at the Omni. The one thing that was a negative was the 45 minute wait in the elevator. 7w got stuck between the 15th &16th floor and we had to wait in there for 45 minutes before having to crawl out on a ladder. The a Omni tried to make things right with us for our stay. But it is one of those things that will just stick with you.
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheryl

Stayed 3 nights in Mar 2024
Response from Joanna on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Derek

Stayed 2 nights in Mar 2024
Response from Joanna on Apr 9, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Carsen

Stayed 3 nights in Mar 2024
Response from Joanna on Apr 7, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 7, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was clean and comfortable. Great view of the city.
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel. A few hiccups with key card, slow draining drain in shower but overall would recommend.
Stayed 1 night in Mar 2024
Response from Joanna on Apr 1, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Heidi

Stayed 2 nights in Mar 2024
Response from Joanna on Apr 7, 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Jimmie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet who checked us in was so friendly. Dena at the restaurant was great and we really enjoyed talking to her! The bellhop with the curly mustache made us feel at home. He took our picture for us, made us laugh, talked with our daughter, and just really us feel welcome and special!
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eugene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joanna on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MICHELE

Stayed 1 night in Mar 2024
Response from Joanna on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Dena at the restaurant was so amazing and attentive!
Stayed 1 night in Mar 2024
Response from Joanna on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!