1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews of Omni Chicago Hotel

4.5 out of 5
Omni Chicago Hotel
676 N Michigan Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 930 out of 1404 reviews" "
Rating 8 - Good. 273 out of 1404 reviews" "
Rating 6 - Okay. 109 out of 1404 reviews" "
Rating 4 - Poor. 56 out of 1404 reviews" "
Rating 2 - Terrible. 36 out of 1404 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there. All the people working in the hotel is very kind. It was a great experience and location is fabulous.
Stayed 2 nights in Mar 2024

2/10 Terrible

SHAVON

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk agent Lauren was quite difficult and was unpleasant. I would never recommend to go there
Stayed 10 nights in Mar 2024

6/10 Okay

Brennetta

Traveled with family
Liked: Staff & service, property conditions & facilities
Not the ideal stay for a family trip. Mini fridge provided, but doesnt get cold enough. You can request a microwave in room if needed. Though that was weird. Valet parking is $76 per night. And its designed to where you have to get it. Other parking is 2 blocks away. It was an ok stay. Probably wouldnt stay at Omni again..
Stayed 2 nights in Mar 2024

10/10 Excellent

Liqui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni was a great hotel. The hotel staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ginger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff! Great location and safe.
Stayed 1 night in Mar 2024

8/10 Good

Lew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Polite,competent staff. Fair price and value
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Staff and service was impressive, what i didnt like the lamps didnt work and the safe got jammed. Other than that the stay was great. Oh, let me say the lamps that were broken they the staff fixed them pronto.
Stayed 2 nights in Mar 2024

8/10 Good

Jeremy

Traveled with partner
Liked: Staff & service, amenities
Everything was fantastic with our trip and our stay at the Omni. The one thing that was a negative was the 45 minute wait in the elevator. 7w got stuck between the 15th &16th floor and we had to wait in there for 45 minutes before having to crawl out on a ladder. The a Omni tried to make things right with us for our stay. But it is one of those things that will just stick with you.
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was clean and comfortable. Great view of the city.
Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel. A few hiccups with key card, slow draining drain in shower but overall would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet who checked us in was so friendly. Dena at the restaurant was great and we really enjoyed talking to her! The bellhop with the curly mustache made us feel at home. He took our picture for us, made us laugh, talked with our daughter, and just really us feel welcome and special!
Stayed 2 nights in Mar 2024

10/10 Excellent

Eugene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Dena at the restaurant was so amazing and attentive!
Stayed 1 night in Mar 2024

10/10 Excellent

Kristil, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dena at the 676 Restaurant was amazing and went above and beyond. Mark, the bellhop, was friendly, professional and also went above and beyond to ensure my Fiancé and I had our luggage. Arturo at the check-in counter was extremely helpful, professional and knowledgeable. He made our welcome to the Omni memorable. We will definitely book here again.
Stayed 1 night in Mar 2024
Response from Joanna on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcina

Liked: Amenities, property conditions & facilities
The gentleman at the front desk was very warm and welcoming. My room was ready and I was able to check in early, which was wonderful after a long train ride. (Bonus: the 151 bus from Union Station stops across the street from the hotel at Michigan Ave and Huron.) The room was beautiful! Great aesthetics! I especially liked the French doors and second door to the bathroom…and the bath soaps smelled really good. My only suggestion is for housekeeping to dust the glass table tops. The accumulation was apparent. Otherwise, I’d definitely recommend the Omni Chicago! Great views too!
Stayed 1 night in Mar 2024
Response from Joanna on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Geswova

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very very courteous! Very clean room!
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly staff
Stayed 1 night in Mar 2024
Response from Joanna on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Stayed 7 nights in Feb 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tyren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and customer service was amazing . I’ve never experienced to that level from walking into the building on the 1st floor . I will be back . Side note * if you have any tickets in crook county make sure you park in the parking garage !!!!
Stayed 2 nights in Feb 2024
Response from Joanna on Mar 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Omni its safe, clean and accessible to all the stores in a walkable distance. The staff is great from the doormen to customer service reps. I definitely keep coming back.
Stayed 3 nights in Feb 2024
Response from Joanna on Mar 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CATHERINE, Grand Cayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locstion. Living area in room.
Stayed 3 nights in Feb 2024
Response from Joanna on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Response from Joanna on Mar 1, 2024
thanks for staying with us. We appreciate your feedback!

8/10 Good

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed down for just a night in Chicago type thing. Great location, very cool staff. Loved the room and view. Very clean. Would definitely book again
Stayed 1 night in Jan 2024
Response from Joanna on Mar 1, 2024
thanks for staying with us. We appreciate your feedback!

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent, beds are so comfortable, and the gym is outstanding!
Stayed 2 nights in Feb 2024
Response from Joanna on Mar 1, 2024
thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joanna on Mar 1, 2024
thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great the property was clean and had a pretty good room. The couch had stains on it . The refrigerator had a weird smell to it as well.
Stayed 1 night in Feb 2024
Response from Joanna on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness
Always the best staff and location
Stayed 3 nights in Feb 2024
Response from Joanna on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arturo front desk 10, Stewart bar tender 10
Stayed 2 nights in Feb 2024
Response from Joanna on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Joanna on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and peaceful
Stayed 2 nights in Feb 2024
Response from Joanna on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanna on Feb 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria Adela, tecumseh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always dependable in the heart if the city with very reasonable and affordable price per night.
Stayed 1 night in Feb 2024
Response from Joanna on Feb 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Stayed 2 nights in Feb 2024
Response from Joanna on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Telesforo

Stayed 3 nights in Feb 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful. Great room, great valet parking and they were able to get me a room for early check in great time and I will for sure be back again.
Stayed 1 night in Feb 2024
Response from Joanna on Feb 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Immanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doorman was wonderful. All the staff were nice and accommodating.
Stayed 3 nights in Feb 2024
Response from Joanna on Feb 20, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ryan Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small mix up at check in but Daniel at the front desk was quick to correct it and we were never inconvenienced. Great Staff! Great Location
Stayed 2 nights in Feb 2024
Response from Joanna on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet spot for a couple getaway. Restaurant in the hotel has a limited dinner menu, so you better make reservations elsewhere. Plenty of restarants nearby. Room suite smaller than it appeared in the photos. Had to get mainteance to handle heating issue in the room. Comfy bed...nice view of the magnificent mile!
Stayed 1 night in Feb 2024
Response from Joanna on Feb 20, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Everything was excellent
Stayed 1 night in Feb 2024
Response from Joanna on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Breakfast at the hotel restaurant was amazing! However, at check-in they said we had $20 food credit, but they did not adjust our bill.
Stayed 1 night in Dec 2023
Response from Joanna on Feb 20, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Megan, Evanston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms with nice seating area. Perfect location to shop on Michigan Ave
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 13, 2024
Thank you for staying with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanna on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The hotel is in an excellent location and the staff was friendly and helpful. The rooms are all suites, and a nice size.
Stayed 2 nights in Feb 2024
Response from Joanna on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mark, eureka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to shopping
Stayed 2 nights in Jan 2024
Response from Joanna on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christos, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great View from the 18th floor corner room!
Stayed 2 nights in Jan 2024
Response from Joanna on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!