Be Aware Of Hotels.com
Posted Oct 17, 2016 on Hotels
This was the WORST hotel stay I've EVER had! First off, the SUITE I reserved on Hotels.com is not the SUITE I got when I got to Quality Inn. I was given a basic room, that looked nothing like the SUITE that Hotels.com advertised. Hotels.com gave me the option of "Pay Now" or "Pay At Check-in/check-out" but after I selected "Pay at check-in/check-out" 100% of the cost of the hotel stay was taken from my card when I made the reservation. Why provide both options if you are REQUIRED to pay at the time of making the reservation? The microwave didn't work properly, it was a dinosaur microwave. The room smelled like a dog had been in it. The television was MAYBE (at the most) a 25" that was mounted on the wall. However, there was a hot breakfast, but breakfast had to be eaten in the room where the breakfast was served. You can't take your breakfast to your room, but yet they provide a microwave in your room. It's ok to go to a restaurant, get breakfast and take it to my room, but not the breakfast that Quality Inn provides. I've paid much less for better hotels and better hotel amenities. Be careful booking with Hotels.com, you don't always get what you pay for. Oh and did I mention this reservation
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.