Ratings based on 4,491 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend in the Windy City

Posted May 29, 2017
Nice location and as quiet as possible in Chicago. Room was nice size and good set up just needed some updates and cleaning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel! Fantastic location!

Posted May 22, 2017
Pros: Very clean and spacious. Bed was comfortable also.
Cons: The elevators are very small, and a couple of times I had to wait for a couple of elevators to come by, as the first ones were too full (with only 4 t
Location: I was there for business meetings at the Westin, but this location is very close to shopping and fantastic restaurants.
This hotel felt more like an apartment than a hotel room. Very spacious! Enjoyed my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location, classy hotel

Posted May 22, 2017
Pros: Friendly staff. Clean and comfortable.
Cons: Not much.
Location: Parks, museums, shopping.
We were in town for a wedding at one of the museums. We were coming in from Wisconsin, so driving was our only choice, but honestly, if you can, you come w/o a car. Parking is super expensive and you can get everywhere in town by walking or Uber more easily than driving yourself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Perfect!

Posted May 11, 2017
Pros: Everything.
Cons: Lobby, front desk.
Location: The best location.
Excellent location, beauty place, fare cost! I really recommend this hotel.
Comment from Hotel Management
May 12, 2017 by apedro, Hotel Management
Dear Guest, On behalf of the entire Raffaello Team, thank you for your gracious compliments regarding our friendly and attentive services. Our team members are trained to go above and beyond every day to provide our guests with unforgettable experience just like yours. I am pleased to learn that you finally had the opportunity to visit and hope that you will return to see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Lovely hotel. GREAT location.Wonderful Staff

Posted May 1, 2017
Pros: The staff was very helpful and the rooms were comfortable
Cons: Rooms could be larger.
Location: Location is superb with Michigan Ave a block away with great shopping and restaurants.
The hotel is an older hotel but it's well kept. The rooms are on the small side but have everything you could want in them and were very clean. The staff is great. The location can't be beat! I had a terrific stay and would recommend the hotel. Doughnuts in the lobby store are outrageous!
Comment from Hotel Management
May 1, 2017 by apedro, Hotel Management
Dear Guest, Thank you for your generous comments regarding your recent stay. We take pride in ensuring our guests’ experience is seamless and are truly proud to have achieved this with you. We are delighted you have decided to make the Raffaello Hotel your new home away home and look forward to assisting in create many more memorable visits to come.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MI

Love coming back here every time we're in Chicago!

Posted Apr 15, 2017
Location, staff and quality of stay are the best! The hotel is a 1/2 block from Hancock tower and Water tower place and at a prime location to start the magnificent mile! Room was spacious and very clean, always a good stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Close to everything

Posted Apr 11, 2017
Pros: Convenience
Location: Eat, shop, etc.
Visit for a baptism of my great nephew. Saw family and friends.
Comment from Hotel Management
Apr 11, 2017 by apedro, Hotel Management
We are so grateful that you took the time to leave your feedback of your recent experience with the Raffaello Hotel. Thank you for choosing us your home away from home while celebrating such a special occasion. I'm glad to see you greatly enjoyed our location. We hope to have the pleasure of having you as our guest in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from OK

Nice Hotel....Great Location

Posted Apr 9, 2017
Pros: The great location & the friendly staff & the awesome rooftop bar.
Cons: Some of the rooms needed a little love.....just fixing simple worn out things would really help.....& sometimes the hallways had a bad odor.
Location: There is great shopping, eating & Michigan Avenue a very short distance away. John Hancock building has wonderful views of downtown & the shoreline.
Raffaello was just perfect for our girls 4 night getaway to Chicago! It's not perfect, but the very nice staff, the excellent doormen (Alex!!!!) & the rooftop bar & excellent location made up for the minor deficiencies! It is barely 1 block from the Water Tower (amazing shopping), John Hancock building, great eateries (Cafecito, Francesca's, food court at Water Tower, Glazed & Infused in the lobby!), Magnificent Mile. If you're not a perfectionist, you'll be very pleased for the price!! And never more than a 4-5 minute wait for an Uber if you were going very far! All four ladies were very happy & would definitely return to the Raffaello : ) And there were lots of families there as well.
Comment from Hotel Management
Apr 12, 2017 by apedro, Hotel Management
I am thrilled to hear that you enjoyed your stay with us! Thank you for being our guest and for sharing your impression with everyone. I will be sure to pass the recognition on to Alex. We look forward to your next visit, whatever the occasion may be!
2 out of 5
by A verified traveler

Posted Apr 8, 2017
AC is turned off during certain months so you cannot adjust the temperature to your liking and comfort level. Had to sleep with window open to get air in room and it was loud from the city noises. Bathroom has glass shower so, not suitable for families. The glass also only covers a portion of the shower, the rest is open and gets the floor wet. When I discussed with staff I was initially lied to about the AC. Upon checkout, staff had nothing to say or an apology.
Comment from Hotel Management
Apr 12, 2017 by apedro, Hotel Management
Your feedback is very important to us. We thank you for sharing this constructive information to let us know how we are doing. I am disappointed to see that you found your room too warm for your comfort and that you were not pleased with the shower in your bathroom. It is upsetting to us that we did not exceed your expectations. We assure you our number one concern is the satisfaction of our guests. If given an opportunity in the future, we promise to do our absolute best to change your impression for the better.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Fantastic stay

Posted Apr 8, 2017
Had a lovely stay at this hotel. Location is fantastic. Bed was the most comfortable bed ever. Great bar on the 18th floor.
Comment from Hotel Management
Apr 10, 2017 by APedro, Hotel Management
Thank you for this most rewarding feedback regarding your recent stay with us. Our goal is to create fond memories for our guests, and we are truly delighted to learn that we have accomplished this with you. I'm glad you found your sleeping accommodations comfortable and enjoyed the rooftop bar. I look forward to sharing this incredible review with the entire team. We sincerely appreciate your flattering compliments and hop to see you again very soon!