Exterior

Reviews of Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield

2.5 out of 5
Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield
340 South Waukegan Road, Deerfield, IL

Reviews

7.6

Good

Rating 10 - Excellent. 359 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 92 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 27, 2024
Hi Eric,We are sorry you had a less than satisfactory experience, prompting your 5/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Angelie

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found strands of hair under our sheets and the heater was not working. Disgusting overall but I guess that's the price you're paying for.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Mar 15, 2024
Hi Angelie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Please accept our most sincere apologies for the concern you described regarding hair found under the sheet. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Yutao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap room but clean and quite enough.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Dear Yutao,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. I am happy you were pleased our affordable room which was very clean and quiet. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Would need to stay a few more times to make a good decision about this room rental.
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 19, 2024
Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Alex

Great people
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Feb 5, 2024
Hello Alex,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. It's wonderful to hear that you found our staff to be great, resulting in your perfect score of 5/5.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 25, 2024
Thank you for your positive rating, Susana, following your stay at the Red Roof PLUS+ Chicago - Northbrook/ Deerfield. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Misheck

Stayed 3 nights in Jan 2024
Response from Sharma RediResponse Specialist on Jan 23, 2024
Hello Misheck, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Carolanda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 11, 2024
Hello Carolanda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
I live in Wisconsin now where the streets roll up at 8pm and I loved the 3rd floor view out on the balcony of 94! My room was clean and I enjoyed it. May I suggest you turn the hot water temp down because that temp was scalding & dangerous, just too hot. Thank you
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 11, 2024
Thank you, Bridgette, for taking the time to complete our guest survey. I appreciate your 5/5 score following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It's great to hear you loved the view on the 3rd floor and your room was clean. However, please accept our apologies for the hot water not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Feedback from our guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 3, 2024
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

ken

Stayed 9 nights in Nov 2023
Response from Sharma RediResponse Specialist on Dec 14, 2023
Hello Ken, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 12, 2023
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Antonio, Calumet City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 11, 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. Antonio, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were pleased with everything. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Antonio, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Cyprian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Convenient location with several dining options nearby.
Stayed 5 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Sheila. The staff and I at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciate your 4/5 score following your stay. I am thrilled that our convenient location pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Ken. The staff and I at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a business stay. great WiFi.
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 25, 2023
Hello William,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We value you as a our guest and welcome your 4/5 score. Hearing that you had a comfortable business stay with us was thrilling to read. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Lidia

Business traveler
Liked: Cleanliness, staff & service
It’s good for the price
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 20, 2023
I appreciate the time that you took to share your sentiments with us, Lidia. Our team at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciated your 8/10 score following your stay. We were also pleased to read that our location was good for the price.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Chris

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Dec 10, 2023
Hello Chris, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Diane L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel before, but not for a few years. It was a great place to stay and maybe even better now. I love the simplicity, the privacy and the cleanliness of the hotel. We were greeted by a pleasant hotel clerk who gave us all the information we needed. I would recommend this hotel to anyone. I love that they are pet-friendly and the price is very affordable.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 19, 2023
Hello Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We value you as a our guest and welcome your 5/5 score. It's great to see that you were once more pleased with our level of cleanliness, hospitable staff and competitive rates. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Sheila

Liked: Cleanliness, staff & service
There is a lot of goose poop in the parking lot. On a previous visit, it got all over my shoes and tracked into my room. This is not their fault but…something should be done to eliminate so many birds.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 17, 2023
Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We appreciate your 4/5 score. I'm sorry to hear of the situation you highlighted. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Hamid

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Corridor hallway and lift needs maintenance
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 11, 2023
Thank you, Hamid, for telling us about your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. I am disappointed that your stay fell short due to the corridor, hallway and the left needs maintenance. Please accept our apologies for the inconvenience caused by the issue you highlighted and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff, in effort to ensure your experience is not repeated in the future. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 10, 2023
Thank you for taking a moment to rate your experience, Jasmin. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Kenyada

Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 10, 2023
Thank you for taking a moment to rate your experience, Kenyada. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate but is deeply saddened to see your1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Candace

Traveled with group
Liked: Staff & service, room comfort
It's not the best, but it's not the worst either..
My friend and I were in town for a concert at the United Center. We drove from MN. The Inn was ok and did what it was supposed to do. All we had to do was sleep there. The bathroom was very small, but doable. We ended up finding someones half eaten bag of chips in the nightstand drawer. That was pretty disgusting.
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
I'm genuinely sorry to hear about your experience at our inn. This is certainly not the standard of cleanliness we strive to maintain. We'll look into this matter immediately to ensure it doesn't happen again. Thank you for bringing it to our attention, and I apologize for any discomfort it may have caused during your stay.

8/10 Good

Dortha

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 4, 2023
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our motel. We look forward to welcoming you back to our motel in the future.

4/10 Poor

Anastacia, SEDALIA

Response from GM on Nov 2, 2023
Thank you so much for taking the time to share your feedback with us! We always strive to provide a comfortable and welcoming environment for our guests. Please know that we take your concerns seriously, and we assure you that we are addressing the matter to prevent any recurrence in the future.

8/10 Good

Glen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Easy to stay
Was fine
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Thank you for your positive review. We look forward to welcoming you back to our motel in the future. If you have any questions or if there's anything we can do to make your next stay even better, please don't hesitate to reach out.

10/10 Excellent

Alex

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from GM on Nov 2, 2023
Thank you for your positive review. We look forward to welcoming you back to our motel in the future. If you have any questions or if there's anything we can do to make your next stay even better, please don't hesitate to reach out.

10/10 Excellent

Wendy, Little Rock

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were very soft. It’d be nice if they had breakfast
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Nov 2, 2023
Hi Wendy,It is so rewarding to see your 5/5 score following your stay with us at Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Thank you for your comments regarding our pillows and beds being soft. On the other hand, I must apologize for any inconvenience caused as breakfast is not a listed offer, but we do have Snack centers on site and we are also located close restaurants like McDonald's, McAlister's Deli amongst others should you require a hot meal. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with multiple dining options close by.
Stayed 4 nights in Oct 2023
Response from Devorine Red Roof Management on Nov 1, 2023
Hi Sheila,Thank you for being our guest. I'm so glad we earned your 4/5 score and to hear that our location was convenient. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Teofilo

Disliked: Cleanliness, property conditions & facilities
The bathroom overflowing the floor is wet tirreble, didn't bother to call because is only a short period of time.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 31, 2023
Hi Teofilo, Thank you for your recent review of your stay. I was disheartened to read that the bathroom overflowed. Please accept our apologies for the inconvenience this caused. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I will share your comments with the team in an effort to inspect the room for issue that might have caused your stay to be less than perfect. Thank you very much for bringing this to our attention.Thank you for choosing Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

carol

Elevator looked beat up needs better care and cleaning
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 31, 2023
I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. I was saddened to read that your stay fell short of your expectations due to your concern with the cleanliness of the elevator. Feedback from our Red Roof guests is very valuable and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other Red Roof branded locations in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
GROSS
UGH. This MOTEL needs upgraded. The building is in TERRIBLE shape. No hairdryer, no iron, no coffee, it SUCKED. I could see through my washcloth. Tiny tube of shampoo for two people for 3 days. REALLY?? We will not be back.
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 26, 2023
Hi John,The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was no hairdryer, no iron, no coffee and your weren't pleased with our property upkeep. Please know that we are sincerely sorry for how these issues impacted your overall experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and we wish you all the best in future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jamie

Business traveler
Liked: Staff & service
Seemed a little run down but everything was serviceable - fine enough.
Stayed 1 night in Oct 2023
Response from yasir on Oct 30, 2023
Thank you for staying with us, hope to see you in future.

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Good enough
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 22, 2023
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 23, 2023
Thank you for rating your recent stay, Randall. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 19, 2023
Dear Greg,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. You indicated that you found our location to be convenient to your needs. This is rewarding to note. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Sheila

Convenient location. Good price value.
Stayed 3 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 18, 2023
Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. It’s great to hear that you found our property to be conveniently located and cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Sheila

Convenient location. Nice employees.
Stayed 3 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 11, 2023
Hello Sheila,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel's convenience and nice staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed overall. Large room, clean, friendly staff. Nothing to complain about. Great value at this price point.
Stayed 3 nights in Oct 2023
Response from OnielRediresponse Specialist on Oct 11, 2023
Hello Dennis,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that the size of our rooms and also our prices were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Lae Shanelle

Stayed 3 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 11, 2023
Hello Lee,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Aderonke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too good to be real . Everything was perfect. I'll give 10/10
Stayed 2 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 11, 2023
Hello Aderonke,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Dobrana

Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 28, 2023
Thank you for taking a moment to positively rate your experience, Dobrana. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 5, 2023
Hello Tatyana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Karen, South Plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 4, 2023
Thank you for sharing your perfect rating with us, Karen. Our staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out on Sunday, October 1 @ 11:0 am. Convenient location. A good choice.
Stayed 4 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 4, 2023
Thanks for sharing your feedback with us, Sheila. The staff at our Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield was elated to see that we earned your 4/5 score. You mentioned that our convenient location was a good choice, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Jocelyn

Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 1, 2023
Thank you for taking a moment to leave a review, Jocelyn. The staff and I at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at the hotel at 1am and there was no running water. Couldn’t shower, brush your teeth etc. I had called earlier that day to let the hotel know we would not be getting in until after midnight and wish they would have told me they had no water at that point.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 30, 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Please accept our most sincere apologies for any inconvenience caused by water not being at our property upon your arrival. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Byong

Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on Sep 30, 2023
Hi Byong,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist