Ratings based on 1,254 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Basic hotel

Posted Apr 16, 2017
Had to request daily cleaning, there was an additional daily charge for the safe and fridge/microwave counted as extra. I do not thing this was reflected in the price. Therefore, I did not think it was value to money!
Comment from Hotel Management
Apr 18, 2017 by Alan, Hotel Management
Hello Faosat, Thank you for taking a moment to offer us some feedback of your recent stay with us. I'm sorry to hear that you encountered some problems during your visit. Our housekeeping Guest Service Representatives provide a daily service known as our Go Green service which includes making up your bed with the existing linen, taking out trash, replenishing supplies, and providing new towels. We are more than happy to provide a full cleaning service daily however you are correct that this service is performed at the guest request. We also do have rooms that have a microwave, refrigerator, coffeemaker, and iron and ironing board however these rooms are available for an additional fee. I hope you will allow us another opportunity to serve you in the future and thank you again for your review. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
3 out of 5
by A verified traveler from illinois

Ok cheap

Posted Apr 13, 2017
It's OK if you are looking for a cheap motel that is just OK. The bathroom sink drains very slowly. Even though there were signs everywhere stating no smoking the housekeeping staff was chain-smoking outside my door. It smelled horrible!
Comment from Hotel Management
Apr 17, 2017 by Alan, Hotel Management
Hello Paul, Thank you for providing us with some comments regarding your recent stay with us. We appreciate hearing from all our guests as we strive to improve our services wherever possible and provide a great stay to everyone who comes to visit us. I'm sorry to hear you encountered a staff member smoking outside your room and I have addressed this will all our Guest Service Representatives and I agree with you that it was unacceptable behavior. I hope you will allow us a chance to serve you in the future and thank you again for your review. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice, clean hotel close to the highway and redtaur

Posted Mar 19, 2017
The room was clean, warm and cozy. Not overly big. The bed was very comfortable. I slept well.
Comment from Hotel Management
Mar 20, 2017 by Alan, Hotel Management
Hello Fred, Thank you for providing us with some comments of your recent stay with us. We appreciate hearing from all our guests and I'm pleased to hear you found your accommodations to be clean and comfortable. We hope to see you again soon and thank you for visiting us. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
1 out of 5
by A verified traveler from Chicago

Noisy motel close to two busy roads

Posted Mar 14, 2017
Unfortunately as a single woman traveler, I didn't feel safe at this motel. The room they put me in was at the end of the building, on the ground floor with my hotel door leading out to the car park. A single deadbolt was supposed to make me feel safer - with a big note on the door saying to use it - but every noise outside in the night left me terrified. The noise from the road was also super loud, every motorbike or lorry almost shaking the room. I called a cab for 3am and left.
Comment from Hotel Management
Mar 17, 2017 by Alan, Hotel Management
Hello Gemma, Thank you for taking a moment to provide us with some feedback of your recent stay with us. I'm sorry to hear that you did not enjoy your visit and did not feel comfortable with the room that was provided. Our entire staff takes guest security very seriously and I will be sure to continually remind all of my staff members the importance of this. I hope you will allow us another chance to serve you in the future. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price and clean & comfortable room.

Posted Feb 20, 2017
Pros: Price and condition of room
Location: restaurants within walking distance.
Comfortable room and great price. Bathroom is small but fine.
Comment from Hotel Management
Feb 21, 2017 by Alan, Hotel Management
Thank you for providing us with some comments regarding your recent stay with us. I'm delighted to hear that you find our accommodations to be clean and comfortable at a great value and that there are a number of dining options around our hotel that you enjoy. We hope to see you again soon. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 14, 2017
Nice. Clean. Up to date. No microwave or fridge.. but still nice looking and better than any average motel in the area. Wish it had an elevator
Comment from Hotel Management
Feb 14, 2017 by Alan, Hotel Management
I'm happy to hear you enjoyed your stay with us and I thank you for providing some comments of your visit. If you come to stay with us again we do have Deluxe Double and Superior King rooms with a microwave, refrigerator, and coffeemaker. We also have an elevator located in the middle of the building should you be given a room on an upper floor. We hope to see you again soon and thank you again for staying. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Nice comfortable clean nice staff xxxxxxxxxxxxxxxxxxxxxx;xxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Feb 21, 2017 by Alan, Hotel Management
Thank you for coming to visit us and I appreciate the kind words regarding your experience. I'm happy to hear you found your accommodations comfortable and that our staff was hospitable and kind. We hope to see you again soon and thank you again for staying with us. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
4 out of 5
Recommended
for Everyone
by A verified traveler from E

Affordable diggs

Posted Feb 5, 2017
Clean room, nicely updated comfortable stay! For this price range it was excellent. Stay on 2nd or 3rd floors, wifi is nonexistent on 1st floor.
Comment from Hotel Management
Feb 6, 2017 by Alan, Hotel Management
Hello Cliff, Thank you for providing us some feedback of your stay with us. I'm happy to hear you enjoyed our renovated rooms and that you had a great visit. I will be looking into the issue with our WIFI and why there is poor signal on the 1st floor. Thank you for staying and we hope to see you again soon. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, IA

Posted Jan 30, 2017
Pros: Easy to get to, and easy to get out of. Close to what we wanted to do.
Cons: Not so noisy outside, but that comes with the business of being in the hotel.
The staff was very knowledgeable and helpful. The RED shelter out front stands out for all to see.
Comment from Hotel Management
Jan 31, 2017 by Alan, Hotel Management
Hello Jeff, Thank you for providing us with some comments regarding your recent visit. We enjoy hearing from all our guests and I'm happy to hear our location was convenient to your travel plans and that our Guest Service Representatives were able to make your stay as enjoyable as possible. Thank you again for staying and we hope to see you soon. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago - Naperville
5 out of 5
by jerry

business

Posted Jan 24, 2017 on Hotels
that value great price and location
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Hello Jerry, Thank you for coming to visit us and I'm happy to hear you enjoyed your stay. Our entire team takes pride in our clean and comfortable rooms and we will continue to deliver at a great value. I'm glad our location works out well for you and we hope to see you again soon. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Naperville