Ratings based on 783 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from MN

Been to worse.....been to better

Posted Jul 19, 2016
Front desk staff had no personality. Upon checking in it was like an inconvenience because she had to do something - at check out she was very happy to process the paperwork. The room was ok. There was a gap at the bottom of the door letting in the humid air so even with the A/C everything felt sticky. The gap in the door also let the bugs in as we were on the ground floor. Spider webs in every corner. At night during our stay we killed 5 spiders in the bathroom alone! We've checked into worse (blood on the walls and other questionable things) only to check out and find a different hotel....this wasn't as bad as that hotel but I don't plan on returning to the Red Roof Inn. I don't want to complain too much considering the price we paid but some general maintenance and better housekeeping wouldn't hurt.
5 out of 5
by Ke from 大同

非常满意

Posted Apr 27, 2016 on Hotels
非常满意的一次住宿体验,酒店干净舒适,周边购物方便。客房服务贴心。住过的最好的汽车旅馆。
Comment from Hotel Management
Jul 2, 2016 by Alan, Hotel Management
尊敬的柯 我很欣赏你关于你最近留在红屋顶PLUS+芝加哥意见 - Willowbrook的。我们总是喜欢听到的积极经验我们的客人有我们的酒店。我会确保与我们团队的其他成员分享您的意见。积极的客户反馈,像你这样的,始终是一个鼓励我们所有的员工,因为我们努力,不断提高我们的服务质量。 再次感谢您分享您的经验,我希望你下次访问将是与前一个愉快。 真诚的, 阿兰·加侬 总经理 红屋顶PLUS+芝加哥 - 威洛布鲁克 i0167@redroof.com
3 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Alan, Hotel Management
Thank you for staying with us. We look forward to your next visit.
3 out of 5
by A verified traveler

It was ok

Posted Apr 22, 2016
Good service, but room in person was small. It's good if u just need a room to sleep for a night. Might not stay there again.
Comment from Hotel Management
Apr 25, 2016 by Alan, Hotel Management
Thank you for taking a moment to offer some feedback and comments in regards to your recent stay with us. We enjoy hearing from our guests and always welcome suggestions on ways we can improve our service and deliver an outstanding stay to everyone that comes to visit us. I thank you for staying with us and we hope to see you again in your future travel to Chicago. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
4 out of 5
by A verified traveler

Affordable and still close enough to downtown

Posted Apr 21, 2016
Easy to reserve and great price in a nice suburb complete with Giordano's up the road and about a 40 minute drive to town. The beds and room were very clean and comfortable. There is no hair dryer or coffee in room, however coffee is available in the lobby. Here I can park for free and stay for 1/3 the cost of downtown, at least, so it made money sense to me to save on hotel and just reserve online parking when going into town. I think the train could be an option, too.
Comment from Hotel Management
Apr 21, 2016 by Alan, Hotel Management
I appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Willowbrook. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
3 out of 5
by A verified traveler from WI

Comfortable rooms

Posted Apr 21, 2016
Not bad for outdoor hotel. Used to rooms with inside doors
Comment from Hotel Management
Apr 21, 2016 by Alan, Hotel Management
Dear Ashley, Thank you for your recent stay with us and I greatly appreciate your leaving us some feedback of your experience at the Red Roof PLUS+ Chicago - Willowbrook. We always like hearing from our guests as we work to maintain and improve the customer service and room quality we deliver to our guests. We hope to see you again soon. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
3 out of 5
by A verified traveler

Hotel Condition

Posted Apr 18, 2016 on Hotels
Has ants. No hair dryer. Don't look at the back side of the bed cover. AC did not work.
Comment from Hotel Management
Jun 25, 2016 by Alan, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago – Willowbrook. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
1 out of 5
by A verified traveler

Posted Apr 15, 2016
I am disappointed!!! I didn't get what I paid for!
Comment from Hotel Management
Apr 19, 2016 by Alan, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago – Willowbrook. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
4 out of 5
by c.williams from Willow brook, il

Posted Apr 15, 2016 on Hotels
I had a comfortable and relaxed stay no complaints...check in was a breeze as I had made reservations through hotels.com
Comment from Hotel Management
Jun 18, 2016 by Alan, Hotel Management
Dear c.williams, Thank you for taking a moment to offer some feedback and comments in regards to your recent stay with us. We enjoy hearing from our guests and always welcome suggestions on ways we can improve our service and deliver an outstanding stay to everyone that comes to visit us. I thank you for staying with us and we hope to see you again in your future travel to Chicago. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com
4 out of 5
by A verified traveler

Nice Room.

Posted Apr 12, 2016 on Hotels
The room was clean and in decent condition. Good for my night away from home.
Comment from Hotel Management
Jun 18, 2016 by Alan, Hotel Management
Thank you very much for your recent review of our Inn. I'm happy to hear that you enjoyed your stay with us and found your room to be clean and comfortable. All of our Guest Service Representatives take pride in their work and we always appreciate feedback from our guests. We hope to see you again in your future visits to the Chicago area and I thank you for staying with us. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Willowbrook i0167@redroof.com