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Reviews of Renaissance Chicago O'Hare Suites Hotel

4 out of 5
Renaissance Chicago O'Hare Suites Hotel
8500 West Bryn Mawr Avenue, Chicago, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 518 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JoeAnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

daisy

Traveled with family
Liked: Staff & service, property conditions & facilities
The facility and the staff were excellent except parking access we had to turn back to the office many times to get the card change since it not work all the time
Stayed 2 nights in Apr 2024

8/10 Good

Prudence

Traveled with partner
Liked: Cleanliness, staff & service, amenities
So far good
Stayed 2 nights in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ros on Apr 11, 2024
Thank you for staying with us.

2/10 Terrible

Emmanuel

Stayed 1 night in Apr 2024
Response from Ros on Apr 11, 2024
Thank you for staying with us.

10/10 Excellent

LaTonya

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations are nice.
Stayed 1 night in Apr 2024
Response from Ros on Apr 5, 2024
Thank you for studying with us.

10/10 Excellent

inmar, owatonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That would be great if you in this hotel they have a laundry because when I fly back to Minneapolis I have to get in dirty clothes that would be nice to have a laundry in the hotel like other hotel they do always my stay there was nice thank you guys
Stayed 2 nights in Mar 2024
Response from Ros on Apr 5, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

10/10 Excellent

Eleanor, Oakwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering we had our flight cancelled at 11pm and got stuck overnight, I was extremely exhausted traveling with my 2 young children I was extremely pleased to have found such a wonderful hotel last minute and with it being cold we did not have the proper attire to be out. It was especially wonderful to have the beautiful heated pool area! Buffet was really good with great service. Love the shuttle service option to the airport and the bed and room were extremely comfortable! Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Ros on Apr 5, 2024
Thank you for staying at Renaissance Chicago O’Hare.

6/10 Okay

Denise

Traveled with family and small children
Liked: Staff & service
Very easy to take transit to downtown for sightseeing and shuttle service to and from airport work well
Stayed 1 night in Mar 2024
Response from Ros on Apr 5, 2024
Thank you for staying with us.

2/10 Terrible

Nikeriya

Business traveler
Order a king room and for 2 twin size beds
Stayed 1 night in Mar 2024
Response from Ros on Mar 22, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

mikel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s cool
Stayed 1 night in Mar 2024
Response from Ros on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Shaunta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice and clean property
Stayed 1 night in Mar 2024
Response from Ros on Mar 22, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel, however there was a problem with our room and we didn't realize it until it was too late. The pull out bed didn't work. They offered to switch us but we checked in so late and it was super late when we went to bed and was getting up early to leave. The housekeeping staff came to try and they couldn't either. I was a little disappointed as we were planning on using that bed for my child. I asked the hotel to respond and have not heard from them. I also didn't appreciate the additional 45 dollar parking fee. I thought that was a bummer. They didn't need to charge it.
Stayed 1 night in Mar 2024
Response from Ros on Mar 22, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Johan armando

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms very outdated
Response from Ros on Mar 22, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Rashee

Stayed 2 nights in Mar 2024
Response from Ros on Mar 25, 2024
Thank you for staying with us.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, modern decor, good amenities. Parking lot is a little dicey
Stayed 1 night in Mar 2024
Response from Ros on Mar 11, 2024
Thank you for staying with us.

10/10 Excellent

Joseph, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, nicely furnished, and well-managed hotel! (Note: parking is $25/day and there is a $12/day WiFi charge — unless you're a Bonvoy member, then the WiFi is free).
Stayed 1 night in Feb 2024
Response from Ros on Feb 28, 2024
Thank you for staying with us.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Ros on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was full and didn't have room for us.
Stayed 5 nights in Feb 2024
Response from Ros on Feb 10, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodging for its proximity to the airport in-hotel shuttle to O’Hare. Good room and provided necessities, also enjoyed the convenience of The Market inside.
Stayed 3 nights in Feb 2024
Response from Ros on Feb 6, 2024
Thank you for staying with us.

6/10 Okay

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Thank you for staying with us. We hope to exceed your expectations on your next stay, and appreciate your valuable feedback!

8/10 Good

Harold, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip - when we check in, the staff at the counter unloads a LOT of info about times, places, etc. Can that be on a card, or even text/emailed to us? It's a lot to consume right off the plane. Also, room 327 had a rather obviously damaged TV stand that should be fixed (front trim). Makes room look cheap. Otherwise, was really quite nice. Minor issues.
Stayed 3 nights in Jan 2024
Response from Ros on Jan 22, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ros on Jan 14, 2024
Thank you for staying with us.

4/10 Poor

David

Stayed 1 night in Dec 2023
Response from Alex V on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Yujin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious and very clean.
Stayed 1 night in Dec 2023
Response from Alex on Jan 9, 2024
Thank you for staying with us!

10/10 Excellent

Travris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around great experience…
Stayed 1 night in Dec 2023
Response from Ros on Feb 6, 2024
Thank you for staying with us.

10/10 Excellent

Yujin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safety is very good. Room inside the product is so old I don't feel like a clean.
Stayed 1 night in Dec 2023
Response from Alex V on Jan 9, 2024
Thank you for staying with us!

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Response from Ros on Feb 10, 2024
Thank you for staying with us.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ros on Dec 22, 2023
Thank you for staying with us.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and spacious rooms.
Stayed 2 nights in Dec 2023
Response from Ros on Dec 22, 2023
Thank you for staying with us.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property, and so convenient to O’hare.
Stayed 1 night in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ros on Dec 15, 2023
Thank you for staying with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ros on Dec 10, 2023
Thank you for staying with us.

10/10 Excellent

Daniel, Hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a weekend stay
Stayed 1 night in Sep 2023
Response from Alexandra V on Dec 5, 2023
Thank you for staying with us!

10/10 Excellent

Rae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is literally my favorite hotel and I stay here whenever I need to spend the night in the Chicago area. Great staff, reasonable rates, great food!
Stayed 1 night in Dec 2023
Response from Alexandra V on Dec 5, 2023
Thank you for choosing to stay with us!

4/10 Poor

Joan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property itself was fine, but if you are looking into staying in a suite and using the pull out bed...Don't. It was so very uncomfortable, no mattress padding, lumpy hard spots. Had to ask for bedding, should have asked for more to put under us. Property charges $35 to park your car, and that's with you staying there. No coffee in the lobby available while you wait for your shuttle. and the restaurant doesn't open until 7 am. Too bad for early travelers. But the front desk personel were nice, but morning person could care less that the pullout bed sucked.
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and had Starbucks!
Stayed 1 night in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay for the value
Stayed 3 nights in Nov 2023
Response from Ros on Nov 28, 2023
Thank you for staying with us.

10/10 Excellent

SALVATORE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Ros on Nov 23, 2023
Thank you for staying with us.

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023
Response from Ros on Dec 10, 2023
Thank you for staying with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott has made this property truly a 4 star hotel. The front desk staff were wonderful, kind and helpful and the pool/hot tub are gorgeous. Asado had amazing food and the staff there was also so friendly and helpful! It's right off the expressway and shopping and dining in Rosemont would be a 5 min drive. My husband and I will be back that is for sure. Thanks Renaissance!!
Response from Ros on Nov 23, 2023
Thank you for staying with us.

8/10 Good

Tae Sung, Bellevue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very friendly and helpful. Renovated rooms were good but small thing like door handles and curtains are not properly maintained. One negative, I could hear the planes taking off during early morning hours and late evening hours. Noisy enough that it took longer for me to fall asleep. Once I was asleep, the noise did not wake me up.
Stayed 4 nights in Nov 2023
Response from Ros on Nov 17, 2023
Thank you for staying with us.

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the airport and convention center
Stayed 2 nights in Nov 2023
Response from Alex V on Nov 15, 2023
Thank you for staying with us!

2/10 Terrible

Todd

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were initially given had not been cleaned and there were actually dirty men's underwear on the floor of the room. The staff reluctantly changed our room only to put us next to a group of partiers that kept us up all night. When we called to ask for assistance in quieting down the party, we were told "they paid more than you for their room." I am not sure why that matters and gladly would have paid more for a peaceful night sleep elsewhere if we knew this would be our experience.
Stayed 1 night in Nov 2023
Response from John D on Nov 15, 2023
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alex V on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Alex V on Nov 2, 2023
Thank you for staying with us!