Ratings based on 731 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 21, 2016
Great location, walkable to restaurants and Michigan Ave.
Comment from Hotel Management
Sep 24, 2016 by Shaun, Hotel Management
Thank you for your review. We are pleased to hear you enjoyed your stay and look forward to seeing you again in the near future.
4 out of 5
by A verified traveler from mty, mex.

Estancia Agradable y Cómoda ..

Posted Sep 20, 2016
Muy agradable y cerca de todo, lo recomiendo es cómodo y te hacen sentir como en casa.. Tiene una vista espectacular
Comment from Hotel Management
Sep 24, 2016 by Shaun, Hotel Management
Thank you for your review. We are pleased to hear you enjoyed your stay and look forward to seeing you again in the near future.
4 out of 5
by A verified traveler

Posted Sep 16, 2016
Cons: Coffee bar in breakfast area is to small and crowded.
Central location, great for accessing Chicago sights. Staff were friendly and helpful. Room was clean and spacious.
Comment from Hotel Management
Sep 17, 2016 by Shaun, Hotel Management
Thank you for your feedback. We will use your comments to make the necessary improvements prior to your next visit.
5 out of 5
by A verified traveler from Madison, WI

Great suite hotel in downtown Chicago

Posted Sep 11, 2016
Pros: Kitchen and real dishes, which allows flexibility with meals, plus convenience to river, stores, Millenium park, and restaurants.
Cons: Check-in went well for us, official time of 4pm is a little late (2pm would be better); making sure other guests are quiet after 11pm would be nice
Location: Hotel is close to river, stores, Millenium park, and restaurants - location can't be beat, although parking is expensive.
Our suite included a king bed and a couch, plus a full-sized fridge, microwave, cooktop and dishwasher and real dishes, appreciated for their eco-friendliness. We got a microwave dinner for the kids while we went to a wedding, and the babysitter had dishes and everything she needed for the meal. Breakfast was top notch, with egg white scrambled eggs, chicken sausage, yogurt, fresh fruit and more. Staff was friendly and accommodating. Pool and whirlpool is on top floor surrounded by windows affording a great view of the city. Other guests on our floor were a little loud, but overall a good experience, and reasonably priced compared to other hotels in the area - without sacrificing anything in terms of quality or value.
Comment from Hotel Management
Sep 17, 2016 by Shaun, Hotel Management
Thank you so much for taking the time to share your thoughts on your recent stay with us. We are pleased to hear our team was able to make your experience memorable and look forward to your future visits to the hotel
4 out of 5
by A verified traveler

ni e hotel downtown

Posted Sep 11, 2016
A good stay for those who want a hotel in Chicago downtown!
Comment from Hotel Management
Sep 11, 2016 by Josue Avila, Hotel Management
Thank you for your review! We hope to see you again the next time your travels bring you back to Chicago.
4 out of 5
by A verified traveler from Ohio

Great Location

Posted Sep 6, 2016
Room was spacious with a kitchen and pull out sofa. Elevators are slow and busy. Location was great. Walking distance to shopping, food and river walk. If you want to go to the Navy Pierre it is a decent walk wear your gym shoes - walk is doable but I wouldn't wear fancy shoes to get there. If you want to go to Lake Michicagan that walk is a little further maybe a couple miles. It would be easy to download the Lyft App and have a car pick you up to get there - it is much cheaper than a taxi maybe 5 or 6 bucks - worth it! If you are military don't buy a CTA ticket just show the CTA workers your military ID and you ride for free. You also ride for free on the bus lines if you show your military ID. This is a very military friendly city! Had a great time and I plan on returning. One last thing if you come into Ohare take the CTA under the Airport 40 minutes get off at Clark and the hotel is only a few blocks away from Clark. Have a great visit!
Comment from Hotel Management
Sep 8, 2016 by Shaun, Hotel Management
We are so thrilled to hear you enjoyed your stay with us. We look forward to seeing you again during you next visit to Chicago.
5 out of 5
by A verified traveler

North downtown

Posted Sep 6, 2016
Nice view only on floor 20 and up. Small breakfast room
Comment from Hotel Management
Sep 8, 2016 by Shaun, Hotel Management
We are happy to hear you enjoyed your recent experience with us. We look forward to the next time we see you when you are in the River North area.
5 out of 5
by A verified traveler from España.

Recomendable en todos los aspectos.

Posted Sep 4, 2016
Pros: Absolutamente todo.
Location: De 0 a 10: 9
Muy bien el personal, el servicio, las instalaciones y la ubicación. Lo recomiendamos (mi acompañante y yo) sin lugar a dudas.
Comment from Hotel Management
Sep 8, 2016 by Shaun, Hotel Management
Thank you for your review! Please come see us again soon.
5 out of 5
by A verified traveler from Chicago

Great location

Posted Sep 1, 2016
Pros: Everything.
Cons: At breakfast: more cereal varieties, a Danish pastry option, and biscuits every morning.
Location: Great location, near to Magnificent Mile and lots of great restaurants.
Great location, in the heart of everything, close to shops and restaurants. Hotel was superb, very friendly staff. The suite was extremely clean.
Comment from Hotel Management
Sep 8, 2016 by Shaun, Hotel Management
We are so thrilled to hear you enjoyed your stay with us. We look forward to seeing you again during you next visit to Chicago.
5 out of 5
by A verified traveler from Indianapolis

Enjoyable Stay.

Posted Aug 29, 2016
We were pleasantly surprised to be given a corner room. Lots of space, clean, comfortable. Had an issue with the coffee maker. Went to brew a pot in the morning, but the pot wouldn't hold water. Was able to obtain a new pot, but it didn't fit the machine. A bit unfortunate. We waited until breakfast opened up and got a cup then. Except for the coffee pot, it was very enjoyable. We would stay there again.
Comment from Hotel Management
Aug 29, 2016 by Josue Avila, Hotel Management
Thank you for your 5 star review! It pleases us to know that your stay with us was great and that you would consider coming back. We hope to see you again the next time your travels bring you to Chicago, maybe even have a chance to check out our new bar Holloway's for a quick bite to eat or one of our signature cocktails! Best, Josue Avila FDM