Posted Feb 15, 2016 on Hotels
Excellent staff. Hotel vents were so dirty; needs attention. Room 506 in the bed room, at the back of the door, spider webs - still there - needs attention. See also the bathroom vent so dirty. It takes few minutes to take care the cleaning. You may need to check under the bed for cleaning. The fifth floor roof need to be fixed too noise when the wind blows. Breakfast, not to the standard of Residence Inn, rather it was like Fairfield Inn Breakfast. I stayed Residence Inn in Brookfield, WI. They had high quality breakfast than this one.
Comment from Hotel Management
Apr 30, 2016 by Meagan, Hotel Management
Greetings! On behalf of all of us here at the Residence Inn Naperville/Warrenville, thank you so much for staying with us. I really appreciate you taking the time out of your day to give us a review. We are so happy that our staff was excellent for you during your stay. We are so sorry that you found the room's cleanliness to be less than satisfactory. Obviously, we strive for excellence, and we will definitely pay extra attention to the areas you mentioned. We also apologize that the breakfast was not up to par. We will try to improve our selection. We hope to see you again soon so that we can make sure your stay is extraordinary!