Ratings based on 298 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Came for the room stayed for a meeting

Posted Apr 9, 2017
I picked Residence Inn Oak Brook because of its location and I decided to check on the meeting facilities. I spoke with Sophia Yu with the meetings group. Sophia was a pleasure to deal with and she was an amazing professional. She was focused on making my Meeting successful. The Residence Inn's rooms were very comfortable and allowed me to work effectively. I would recommend Residence Inn to every staying in the area.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Hello Tom, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. We greatly appreciate your wonderful recommendation, and we hope to welcome you back again soon!
2 out of 5
by A verified traveler

Posted Mar 28, 2017
The room was not clean I'm very disappointed, the beds are tiny the shower was gross the towels were just sitting on the back on the tolet and I'm pretty sure they didn't change the sheets
Comment from Hotel Management
Apr 30, 2017 by Anushree, Hotel Management
We are happy to hear your feedback as we are always looking to improve and strive to create memorable experiences for our guests. It seems we have fallen short of that goal with your stay and have followed up with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Mar 23, 2017
It was a perfect location and great accommodations
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our location as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and we look forward to your return.
5 out of 5
by Dametria

Satisfied Family

Posted Feb 27, 2017 on Hotels
Myself and Family had a great time. Definitely will visit again.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dametria, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your family's visit and welcome you back whenever you are in the Oak Brook area again.
5 out of 5
by Michael

Couple getaway

Posted Feb 20, 2017 on Hotels
We had an awesome time! The swimming pool stayed congested but it wasn't a bother. The surrounding area gave us a lot to do.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Michael, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again!
4 out of 5
by Lenikka

Posted Feb 17, 2017 on Hotels
Pool has way too much chlorine and check in process is slow
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Lenikka, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays worthy of five stars!
5 out of 5
by Debra

Posted Feb 16, 2017 on Hotels
Very nice to do a short turnaround stay. was very homey!
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Debra, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Oak Brook area.
4 out of 5
by A verified traveler

Posted Feb 13, 2017 on Hotels
Good experience. Clean room. Restaurants and shopping a distancé away. Overall stay was pleasant.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We are glad to hear you enjoyed your stay overall. We look forward to welcoming you back again on your next trip!
4 out of 5
by mary ellen

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Mary Ellen, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your recent trip to Residence Inn Chicago Oak Brook. We look forward to welcoming you back again for a five star experience in the future!
4 out of 5
by brick

Posted Jan 21, 2017 on Hotels
No hassles check in check out was streamline
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Brick, We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you, especially at check in/check out. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are back in the Oak Brook area.