Ratings based on 47 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Family Visit to Shedd Acquarium

Posted Apr 9, 2016
Close to the highway and Arlington Heights Metra Station. We had a newly renovated room, very nice.
Comment from Hotel Management
May 16, 2016 by Ben Risseeuw, Hotel Management
Dear Sheila H- I appreciate the time you took to share your feedback with us and thank you for choosing the Residence Inn. It was our pleasure to have you as our guest and we hope that you will visit us again soon. Safe Travels!
4 out of 5
Recommended
for Couples
by A verified traveler from Sun Prairie, WI

Very nice room for the price!

Posted Dec 7, 2015
Pros: It would have been very easy to get to, if not the for the road construction that zips you around in circles and leaves you discombobulated.
Cons: I would like to see them extend the breakfast hours. Not everybody is up and eating breakfast by 9 am.
Location: This hotel is right next to Ikea and just a short walk/drive to the Woodfield Mall. There are also many eating establishments nearby.
I didn't realize before I arrived that the entire city of Schaumburg, including the hotel, appear to be under construction. Nonetheless, the room was very nice. The kitchenette was well taken care of and all of the appliances I used worked. Hector was very friendly and the staff were very accommodating. They even offered to move me to a different room if the renovations going on caused too much disturbance in my current room. I didn't move, though, as most of the noise was during the day when I was away from the room. I'm excited to see what the renovations look like when they are done as well as being able to drive into Schaumburg without coming to stand still traffic. :)
Comment from Hotel Management
Mar 21, 2016 by Ben R. , Hotel Management
Thank you very much for taking the time to share your feedback with us and for choosing the Residence Inn in Schaumburg. We are continuously looking for ways to improve the hotel and your feedback will be used to do just that. We hope to see you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfect except the noisy fridge and a/c

Posted Oct 20, 2015
Pros: Clean, great bed and facilities. Excellent location. Very nice staff.
Cons: Noisy fridge and heater.
Location: Location in NW suburbs is excellent, within walking distance of IKEA, and restaurants . Woodfield Mall and movie theatres just a few streets away.
Excellent location, staff, cleanliness, room decor, etc! Everything I would expect from a top notch Residence Inn. Except... the noises from the refridgerator, heater and water running in other rooms was excessively loud and kept me awake. I finally had to unplug the fridge and shut off the heat in order to sleep. It made the room uncomfortably cold, but at least I could sleep. Fortunately the bed was very comfortable and the hotel, otherwise was quiet.
Comment from Hotel Management
May 16, 2016 by Ben Risseeuw, Hotel Management
Thank you for taking the time to share your feedback with us. I am very proud to see that our team made such a positive impact on your visit with us. We hope to see you again soon. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Friendly , helpful staff..

Posted Oct 7, 2015
Pros: Clean, friendly
Cons: ?
Location: Perfect location, close to many restaurants and shopping..
Stayed 3 nights, 3 people, 1 suite. Nice set up for sharing space.
Comment from Hotel Management
May 16, 2016 by Ben Risseeuw, Hotel Management
Thank you very much for the 5 Star Review. It is always nice to see when we are able to exceed the expectations of our guest. I am thrilled the room met your expectations. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lawrenceville,GA

Reasonable rates not too far from Metra

Posted Sep 26, 2015
Staff so helpful. It was a rainy night and the lovely front desk clerk helped us get there.
Comment from Hotel Management
May 16, 2016 by Ben Risseeuw, Hotel Management
I am very glad to see that the staff made the trip to the hotel a little more enjoyable. Driving in the rain is always stressful. I am glad that you enjoyed your stay and we hope to see you again soon. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Great hotel for money

Posted Sep 7, 2015
Clean and comfortable room. Great to have a separate sleeping space for kids.
Comment from Hotel Management
May 16, 2016 by Ben Risseeuw, Hotel Management
Thank you for the kind review. I am very glad that you found the hotel both clean and comfortable. Something everyone looks for while traveling. We hope you keep us in mind for your next visit. Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Very comfortable, clean and convenient. Could not be any better.
Comment from Hotel Management
Jun 4, 2015 by Mary, Hotel Management
Thank you very much for letting us know that your stay "could not be any better"! We try our best to make sure that every guest is taken care of like they are part of our family. We look forward to your next stay with us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Feb 27, 2015
Very enjoyable and comfortable stay. They upgraded me to a 2 bedroom suite.
Comment from Hotel Management
Mar 12, 2015 by Mary Carlson, Hotel Management
Dear Arun, Thank you for the rating you gave our hotel with 5 Stars! I am glad to see that your stay was enjoyable and that the 2 Bedroom Suite was a welcome surprise for you during the time you stayed with us. We hope you will stay with us again at the Residence Inn Schaumburg when you travel to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids

Nice hotel close to mall

Posted Feb 19, 2015
Pros: The staff went out of their way to help us find a place to stay after they overbooked for the weekend. Liked the availability of having a kitchen.
Cons: They need to renovate the hotel; dining area. Add an oven to the Kitchen and update the appliances since the microwave was old and very loud.
Location: Great location close to shopping areas and restaurants.
When checking in found out that there was no room after the hotel overbooked. The staff found us a place to stay at the same rate and got breakfast. Overall was okay. Dining room was old with torn up seats but buffet breakfast was good. The microwave in the room was old and very loud. The queen sized bet was not very comfortable but I was able to sleep.
Comment from Hotel Management
Mar 12, 2015 by Mary C, Hotel Management
Please accept my apology for the overbooked situation at our hotel. It was a very busy, last minute weekend for people making reservations at our hotel. We also have many long term stay guests that extended their stay with us at the last minute. We appreciate your business and hope to see you again when you are in the Schaumburg area.
3 out of 5
Recommended
for Everyone
by A verified traveler from louisville

Posted Feb 16, 2015
Something on the room (possibly the laundry detergent used on the sheets) irritated my skin and caused me to break out.
Comment from Hotel Management
Mar 6, 2015 by Mary, Hotel Management
Julie, I want to apologize for your stay not being what you had expected. Please contact me at the hotel if you will so that we can talk about the situation. We pride ourselves in taking care of each guest in an individual manner and I want to make sure that your concerns are heard on a personal level. Sincerely, Mary C.