Exterior

Reviews of Residence Inn Marriott Chicago Midway

3 out of 5
Residence Inn Marriott Chicago Midway
6638 S Cicero Ave, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 432 reviews" "
Rating 8 - Good. 110 out of 432 reviews" "
Rating 6 - Okay. 23 out of 432 reviews" "
Rating 4 - Poor. 18 out of 432 reviews" "
Rating 2 - Terrible. 14 out of 432 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Mar 2024

6/10 Okay

Run

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed three nights and the room was not serviced at all.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Residence Inn Team on Feb 29, 2024
Dear Lester, Thank you for choosing our hotel and for taking the time to rate us! We look forward to hosting you again.

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area
Stayed 1 night in Feb 2024
Response from The Residence Inn Team on Feb 26, 2024
Dear Lester, Thank you for taking the time to provide feedback from your recent stay with us. We look forward to hosting you again if your travels bring you back to this area.

6/10 Okay

Jacob

Stayed 1 night in Jan 2024
Response from The Residence Inn Team on Feb 8, 2024
Dear Jacob, We thank you for choosing our hotel but as you only rated us a 3/5 we were hoping that you could provide feedback on how we could improve. Thank you for your time!

4/10 Poor

Aegis

Stayed 8 nights in Dec 2023
Response from The Residence Inn Team on Feb 1, 2024
Mr. Weston, s you are still in-house, would you mind sharing feedback with our team so that we can make improvements in our needed areas. As we pride ourselves on providing an exemplary stay, I apologize that this is not the case with yours. Any feedback is greatly appreciated.

2/10 Terrible

Aegis

Stayed 9 nights in Dec 2023
Response from The Residence Inn Team on Feb 1, 2024
Mr. Henninger, As you are still in-house, would you mind sharing feedback with our team so that we can make improvements in our needed areas. As we pride ourselves on providing an exemplary stay, I apologize that this is not the case with yours. Any feedback is greatly appreciated.

8/10 Good

Aegis

Stayed 21 nights in Nov 2023
Response from The Residence Inn Team on Dec 23, 2023
Thank you for choosing our hotel and we look forward to your return visit if your travels bring you back into this area. Happy Holidays!

8/10 Good

Aegis

Stayed 21 nights in Nov 2023
Response from The Residence Inn Team on Dec 23, 2023
Thank you for choosing our hotel and we look forward to your return visit if your travels bring you back into this area. Happy Holidays!

4/10 Poor

Aegis

Stayed 5 nights in Dec 2023
Response from The Residence Inn Team on Dec 11, 2023
Dear valued guest, As we pride ourselves on providing exemplary, we are curious as what we could have done better to make your stay a 10. Please contact the hotel if you would like to provide feedback. Thank you.

10/10 Excellent

Aegis

Stayed 20 nights in Oct 2023
Response from The Residence Inn Team on Nov 15, 2023
Dear Valued Guest, We appreciate you choosing our hotel and we look forward to your return visit!

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful comfortable
Stayed 1 night in Nov 2023
Response from The Residence Inn Chicago Midway on Nov 6, 2023
Jacinda, Thank you for taking the time to rate your stay! We appreciate you and look forward to your return visit.

6/10 Okay

Aegis

Stayed 2 nights in Nov 2023
Response from The Residence Inn Team on Nov 15, 2023
Dear Aegis, Thank you for choosing our hotel. As we pride ourselves on providing exemplary service, your rating suggests that we did not live up to our standards. If you would like to discuss this further and or provide feedback, please contact the hotel and ask to speak to a manager.

6/10 Okay

Aegis

Stayed 16 nights in Oct 2023
Response from The Residence Inn Team on Nov 6, 2023
Dear Aegis,We pride ourselves on providing exemplary service but your rating is stating otherwise. We would love more feedback so that we can improve in our needed areas. We do appreciate your business and look forward to your return.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
120% will return!
The staff here is just absolutely wonderful. They are warm, down to earth and so accommodating. The rooms are very comfortable and the amenities are great: full size fridge/freezer, dishwasher, sink, stove and dishes and cookware. The sofa bed had a really solid pad on it that was surprisingly comfortable. Great for kids. Also very comfortable just as a couch. The pool was always fully stocked with plenty of towels. Clean and great temperature. Free breakfast was really tasty and staff is constantly making sure the food is plentiful. It was quiet, the guests themselves were very friendly which is an attestation of how well run and friendly the staff is. Mega kudos!
Stayed 2 nights in Oct 2023
Response from The Residence Inn Team on Oct 31, 2023
Dear Renee, WOW! We are blown away and thankful for your review! We pride ourselves on providing exemplary service and it's great to hear that the team delivered! We thank you for your business and we look forward to your next visit!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient for us. We were in town for work and driving a big van. Not many locations in Chicago have surface lot parking. The hotel was clean, breakfast was good, staff was really friendly, room was comfortable and quiet which is a plus since you are right next to Midway Airport and a bunch of train lines. Slept like a baby.
Stayed 3 nights in Oct 2023
Response from The Residence Inn Team on Oct 25, 2023
Greeting Amy, Thank you for choosing our hotel and for taking the time to provide feedback stemming from your stay. We appreciate you and we look forward to your return visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on Oct 31, 2023
Dear Guest! Thank you for the great rating! We appreciate you choosing our hotel and giving us a 10! We look forward to your return visit!

10/10 Excellent

Valéria

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 7 nights in Oct 2023
Response from The Residence Inn Team on Oct 16, 2023
Hi Valeria, Thank you for choosing our hotel and for giving us a high rating! We hope to see you again if your travels bring you back into this area.

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was nice and very spacious but tired looking. The air in the room was stale so luckily we had windows to open to air it out. On the plus side the bed was very comfortable!
Stayed 1 night in Sep 2023
Response from The Residence Inn Team on Sep 28, 2023
Dear Shelly, Thank you for choosing the Residence Inn Chicago Midway. We appreciate all feedback regarding our property! We look forward to your return visit.

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from Residence Inn Chicago Midway on Aug 1, 2023
Dear Anwar, Thank you for choosing our hotel and rating us a 5/5! We appreciate all feedback to improve our hotel. We look forward to your return visit!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what we needed
Stayed 2 nights in Jul 2023
Response from Residence Inn Chicago Midway on Jul 13, 2023
Thank you Kevin for choosing our hotel and rating us 5 out of 5! We look forward to your return visit!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from The Residence Inn Team on Jul 8, 2023
Dear Anonymous, Thank you for choosing our hotel and for rating us an 8/10. We look forward to your return visit.

10/10 Excellent

Kaylin

Stayed 1 night in Jun 2023
Response from The Residence Inn Team on Jun 26, 2023
Dear Kaylin, Thank you for choosing the Residence Inn Chicago Midway and for giving us a 5 star rating. We look forward to your next visit.

10/10 Excellent

Darnetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on May 30, 2023
Dear Darnetta, Thank you for choosing our hotel and we look forward to your return visit.

6/10 Okay

Kirk

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on May 30, 2023
Dear Kirk, As your rating was not ideal could you provide feedback on what we need to improve upon. We appreciate any feedback that will make our hotel better.

8/10 Good

Kirby

Traveled with group
Liked: Staff & service
Stayed 2 nights in May 2023
Response from Residence Inn Chicago Midway on May 30, 2023
Dear Kirby,Thank you for choosing our hotel. We look forward to your return visit.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable room. Helpful staff.
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on May 25, 2023
Dear Marcia, Thank you for choosing our hotel! We look forward to your next stay.

10/10 Excellent

Rikki

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were very clean and service was great. Staff was always willing to help and answer questions promptly. Only downfall is that housekeeping doesn’t clean until your reservation is over.
Stayed 3 nights in May 2023
Response from Residence Inn Chicago Midway on May 25, 2023
Dear Rikki, Thank you for providing feedback from your recent stay. We hope to see you next time your travels bring you back into this area.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel To Stay At
Stay was nice! Hotel was clean and comfortable & Convenient so 👍👍
Stayed 2 nights in May 2023
Response from Residence Inn Chicago Midway on May 25, 2023
Dear Maurice, Thank you for choosing our hotel and for providing great feedback! We look forward to your next visit!

8/10 Good

America

Stayed 3 nights in Apr 2023
Response from Residence Inn Chicago Midway on May 22, 2023
Dear America, Thank you for choosing the Residence Inn Chicago Midway and for rating your stay. We look forward to your return visit.

8/10 Good

LaShieka

Stayed 2 nights in Apr 2023
Response from Residence Inn Chicago Midway on May 4, 2023
Dear LaShieka, Thank you for taking the time to rate our hotel. We hope to see you next time your travel brings you back into this area.

10/10 Excellent

Krysten

Stayed 2 nights in Apr 2023
Response from The Residence Inn Team on Apr 24, 2023
Dear Krysten, Thank you for choosing our hotel and for taking the time to post a review! We appreciate you and look forward to your return visit.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
I had an amazing stay. The room was clean and comfortable
Stayed 1 night in Apr 2023
Response from Residence Inn Team on Apr 4, 2023
Dear Valued Guest. Thank you for choosing our hotel and for providing feedback stemming from your stay. We look forward to your next visit.

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2023
Response from The Residence Inn Team on Apr 24, 2023
Dear Yolanda, Thank you for choosing our hotel and for taking the time to post a review! We appreciate you and look forward to your return visit.

10/10 Excellent

Maurissa

Stayed 1 night in Mar 2023
Response from Residence on Apr 17, 2023
Dear Maurissa, We appreciate you choosing our hotel and the 5 star rating! We look forward to your return visit.

10/10 Excellent

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Easy access, GREAT CUSTOMER SERVICE!
Stayed 2 nights in Mar 2023
Response from Residence Inn Chicago Midway on Mar 22, 2023
Dear Erika, Thank you for choosing our hotel and we look forward to your return visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini vacation
It was great, clean, peaceful.
Stayed 1 night in Mar 2023
Response from Residence Inn Chicago Midway on Mar 16, 2023
Thank you for rating us 10/10! I appreciate your business and choosing the Residence Inn Chicago Midway!

10/10 Excellent

Judy

Stayed 1 night in Mar 2023
Response from Residence on Apr 2, 2023
Dear Judy, Thank you for choosing our hotel and for the 5 star rating. We look forward to your next visit.

6/10 Okay

Danavia

Response from Residence Inn Chicago Midway on Mar 16, 2023
Dear Danavia, Thank you for choosing our hotel and we look forward to your next visit.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Residence Inn Chicago Midway on Feb 10, 2023
Dear Kristen, We thank you for choosing our hotel and taking the time to provide a great rating for our hotel. We look forward to your next visit.

10/10 Excellent

Shamille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming!!! Definitely will stay again if I’m in that area
Stayed 1 night in Dec 2022
Response from Residence Inn Chicago Midway on Feb 10, 2023
Dear Shamille, We thank you for choosing our hotel and taking the time to provide a great rating for our hotel. We look forward to your next visit.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Residence Inn Chicago Midway on Dec 13, 2022
Hi Roberto, Thank you for taking the time to rank our hotel based on your stay! We appreciate your patronage.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Very clean and comfortable.
Stayed 6 nights in Nov 2022
Response from Residence Inn Chicago Midway on Nov 25, 2022
Dear Marcia, Thank you for choosing our hotel and for taking the time to provide a review. We appreciate your business and look forward to your return

10/10 Excellent

Tury

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent establishment
Stayed 3 nights in Nov 2022
Response from Residence Inn Chicago Midway on Nov 25, 2022
Dear Tury, Thank you for choosing our hotel and for taking the time to rate the hotel. We appreciate you and we look forward to a return visit.

10/10 Excellent

Ricardo

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Residence Inn Chicago Midway on Nov 15, 2022
Dear Ricardo, Thank you for choosing our hotel and for providing a great rating. We look forward to your next stay!

8/10 Good

Joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good.
Stayed 2 nights in Oct 2022
Response from Residence Inn Chicago Midway on Nov 15, 2022
Dear Joe, Thank you for choosing our hotel. We look forward to your next visit.

6/10 Okay

Elisa

Traveled with family and small children, Traveled with partner, Traveled with family
I did not like that the room wasent clean. Also did not like that there was no hand soap.
Stayed 1 night in Oct 2022
Response from Residence Inn Chicago Midway on Nov 15, 2022
Dear Elisa, Thank you for providing feedback stemming with your stay. We do appreciate all comments so that we can improve in our needed areas.

10/10 Excellent

Malorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2022
Response from Residence Inn Chicago Midway on Nov 15, 2022
Dear Malorie, Thank you for choosing our hotel and giving us a great rating. We look forward to your next visit!

2/10 Terrible

Melanie

Stayed 1 night in Aug 2022
Response from Residence Inn Chicago Midway on Aug 25, 2022
Melanie, As we pride ourselves on proving exemplary service, we apologize if this was not your case as indicated by your rating. We do appreciate any feedback to improve our services.

6/10 Okay

Renu

Traveled with family
Liked: Property conditions & facilities
Easy convenient, sttaff helpful,but they clean room once a week.but we were changing our towels and they were providing.There cooking stove is too slow and gets switch off by itself frequently in between so it was really annoying .
Stayed 7 nights in Aug 2022
Response from Residence Inn Chicago Midway on Aug 18, 2022
Renu, Thank you for choosing our hotel. As we pride ourselves on providing exemplary service, I apologize that this was not the case with your stay. We are currently working on hiring staff to provide services that our Marriott guests expect.