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Reviews of Sheraton Chicago Northbrook Hotel

3.5 out of 5
Sheraton Chicago Northbrook Hotel
1110 Willow Rd, Northbrook, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 999 reviews" "
Rating 8 - Good. 268 out of 999 reviews" "
Rating 6 - Okay. 84 out of 999 reviews" "
Rating 4 - Poor. 58 out of 999 reviews" "
Rating 2 - Terrible. 33 out of 999 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and met our needs for the trip. It was very close to where we needed to go.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Joe,Thank you so much for taking the time to share your thoughts on your recent visit. It's wonderful to know our excellent location suited your needs well and that the high standards of cleanliness we adhere to were reflected in your stay. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Andrzej

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good . I recommended
Stayed 1 night in Mar 2024

8/10 Good

Ardeshir

Stayed 1 night in Mar 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Best room stay yet!
Stayed 2 nights in Mar 2024

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.. easy to get around, great amenities, food, bar, very comfy rooms … would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Shatisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I would say is that when the cleaning lady enter the rooms make sure they all say House keeping because I was alone and sleep when she enter and didn’t say anything it scared me plus I’m pregnant but other than that I loved my stay it was beautiful and staff was so nice I’m definitely coming back…
Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JAE HAK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Marilyn

Traveled with family
Expensive for what you get. Rooms are dark. Food in the restaurant is not very good.
Stayed 3 nights in Oct 2023
Response from SheratonNorth on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable, my room was large, contemporary and clean. The staff was professional and welcoming. I will stay there again.
Stayed 1 night in Oct 2023
Response from SheratonNorth on Oct 29, 2023
Thank you for your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 3 nights in Oct 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

2/10 Terrible

Jay

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from SheratonNorth on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Oct 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Serafim

Stayed 1 night in Oct 2023
Response from Northbrook on Nov 13, 2023
Thank you for your feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

2/10 Terrible

silverio

Traveled with family
Disliked: Amenities
Bed was extremely dated and very uncomfortable.
Stayed 1 night in Oct 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Sheldon

Stayed 1 night in Sep 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.
Stayed 1 night in Sep 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

John J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, no frills but clean and safe.
Stayed 4 nights in Aug 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback.

2/10 Terrible

Asomiddin

Stayed 2 nights in Aug 2023
Response from SheratonNorth on Oct 22, 2023
Thank you for your feedback.

8/10 Good

Ivan

Stayed 5 nights in Aug 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Mauricio, Marshalltown

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with Expedia. Completely unacceptable.
Stayed 1 night in Aug 2023

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a room on the Frist floor the front desk attendant was very accommodating great place . PSSSS.. I was there to see The QUEEN ( smile)
Stayed 1 night in Jul 2023

6/10 Okay

brad

Traveled with partner
Disliked: Cleanliness
Room should have been cleaned. Fresh towels and fresh coffee would have been nice.
Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Pass on this one
I'm finding when I book with a 3rd party such as Hotel.com amenities and other typical hotel features are often omitted (i.e. refrigerators). The service is often subpar and front desk associates treat you like a second class citizen. This hotel was no different. I also sat on a chair, it broke. I looked under it and it had obviously been poorly repaired. Pure lazy.
Stayed 2 nights in Jul 2023

4/10 Poor

DENNIS

Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Holly

Disliked: Cleanliness
There were no clean towels for two days. When my room was cleaned the sheets were not changed. The bed was not made properly. There was orange mold around the outside edge of the shower.
Stayed 7 nights in Jun 2023

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. Will stay here again.
Stayed 1 night in Jun 2023

6/10 Okay

steve

Stayed 3 nights in Jun 2023

4/10 Poor

Alice

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We checked in and found our room had only one bath towel and wash cloth, no TV remote, a tub drain stopper that did not work, and a shower that only ran ice cold or scalding hot.
Stayed 3 nights in Jun 2023

6/10 Okay

Lewis

Liked: Cleanliness, room comfort
Disliked: Staff & service
Housekeeping Problems
When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.
Stayed 2 nights in Jun 2023

2/10 Terrible

Sylvia

Disliked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

alpay

Stayed 1 night in May 2023

4/10 Poor

alpay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 5 days, they didn't clean my room for 2 days, it didn't suit the name of sheraton. Even water was not put in the room, I specifically asked for it. I stayed because I had to. don't choose again
Stayed 4 nights in May 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, attentive staff, nicely prepared breakfast meals.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Easy to find and very friendly staff
Stayed 1 night in May 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Suhyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was great
Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Stayed 1 night in May 2023