A Lifesaver in and Emergency
Posted Aug 20, 2016
I got stranded at the Chicago O'hare airport because American Airlines is apparently incompetent, and they issued me a hotel voucher for a hotel that was already booked full. By the time I found out that the voucher hotel was full, American had closed its ticket counter for the night, so I had to book a hotel at my own expense. The Sheraton was that hotel. The shuttle bus driver was very kind, and the front desk staff was extremely helpful. They made sure I knew where to find something to eat, and informed the shuttle driver of my departure time so he would be sure and know when I needed the shuttle back to the airport. They happily gave me change for the vending machines and instructed me where to find them. They were unfailingly pleasant and helpful.
I only have two complaints. When I entered the room, which was gorgeous and clean, it was a bit stuffy, and because of it's size, it took a long time to cool down once I turned down the thermostat. In their defense, however, I do like it much colder than most people would. My only other complaint is the paid Wifi/Internet service. I have stayed in dozens of other hotels that are less expensive and upscale than the Sheraton, and they always offer free Wifi. Even most coffee shops and McDonald's offer free Wfi, and it seems like a slap in the face for an upscale hotel not to have as many amenities as a cheap hotel.