Ratings based on 1,402 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
Everything was great from checking in, to utilizing the room and amenities, and checking out. Staff was friendly, would stay here again!
Comment from Hotel Management
Jan 13, 2017 by Lizzy R., Hotel Management
Hello Traveler, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear that your whole experience with us was great! And thank you for recognizing our staff for their hard work and dedicated service. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

Close to many things.

Posted Dec 26, 2016
Pros: Nice and clean.
Location: Close to Michigan Ave and Navy Pier
Nice hotel close to many things. You can walk to Michigan ave, Navy Pier, Millenium park.
Comment from Hotel Management
Dec 27, 2016 by Lizzy R., Hotel Management
Hello Bob, Thank you for reviewing the Sheraton Grand Chicago! I'm glad to hear you enjoyed your stay and were able to take advantage of all the city has to offer. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to Lake

Posted Dec 26, 2016
Had a good time, nice hotel, close to shopping center and restaurants
Comment from Hotel Management
Dec 28, 2016 by Front Desk Manager, Hotel Management
Hello, Thank you for sharing feedback regarding your recent visit to Chicago. I am pleased to read how much you enjoyed your stay overall. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Holiday staycation with the kids

Posted Dec 24, 2016
Took the kids to the City for a Christmas holiday weekend in the City. Close to everything, very convenient. Buffet breakfast in the restaurant in the morning was a good option. They had gingerbread house kits for the kids in the lobby when we got there, was a special unexpected bonus that got the weekend started right. Nice gym, pool has a cool view down the river toward the lake. Downside to the place is that wifi ends up running about $20 per day.
Comment from Hotel Management
Dec 26, 2016 by Front Desk Manager, Hotel Management
Hello Barry, Thank you for choosing the Sheraton Grand Chicago for your recent staycation. I am delighted to read how much you enjoyed all aspects of your visit including our children's ginger bread house decorating area. We do hope to welcome you back for another great stay. Kind regards, Eric Front Desk Manager
5 out of 5
Recommended
for Couples
by A verified traveler from wayland, mi

Great Location!

Posted Dec 22, 2016
Wonderful staff, very comfortable and spacious room! We celebrated our anniversary and a bottle of champagne and yummy dessert were sent to the room!
Comment from Hotel Management
Dec 23, 2016 by Lizzy R., Hotel Management
Hello John, Thank you for reviewing the Sheraton Grand Chicago! I'm glad to hear you enjoyed your room and your amenities! Hopefully your anniversary was one to remember. We are proud of our staff and appreciate you for recognizing their outstanding service. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to shopping and restaurants.

Posted Dec 22, 2016
The hotel was beautifully decorated for the season and all of the employees were nice and helpful. It is a little old looking, they could probably stand to do some up dates. However the room was clean and comfy.
Comment from Hotel Management
Dec 23, 2016 by Lizzy R., Hotel Management
Hello Chelle, Thank you for providing feedback to the Sheraton Grand Chicago! We are glad to hear you enjoyed your stay in your room and were able to take advantage of all the city has to offer. We are proud of our staff and appreciate you for recognizing their outstanding service. We look forward to your return in the near future. Sincerely, Lizzy R.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location and hotel..

Posted Dec 21, 2016
Overall it was a pleasant stay and a beautiful location. The hotel is pretty clean and has a lot of amenities, such as their own Starbucks located in the hotel, an indoor pool, and their own gym(which have pretty fancy locker rooms in them..check it out if you end up staying there). We really liked the view along the river. It's close to navy pier and millennium park, which was great for us. During our stay we brought some leftovers back to our room only to notice we didn't have a microwave. We called guest services and they were very nice. They brought up a microwave and a mini fridge up to our room in no time at all, which was awesome. My only complaint about the hotel is the bed sheets. The sheets weren't very soft and kind of uncomfortable at times.
Comment from Hotel Management
Dec 23, 2016 by Lizzy R., Hotel Management
Hello Nancie, Thank you for reviewing the Sheraton Grand Chicago! We are glad to hear you enjoyed your stay in your room and were able to take advantage of all the city and our hotel has to offer. We are proud of our staff and appreciate you for recognizing their outstanding service. Thank you also for your feedback about the sheets; we will pass your feedback along to our team and work to improve. We look forward to your return in the near future. Sincerely, Lizzy R.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
Excellent hotel and close to a lot of the things we wanted to do in Chicago
Comment from Hotel Management
Dec 22, 2016 by Lizzy R., Hotel Management
Hello Traveler, Thank you for providing feedback to the Sheraton Grand Chicago! We are glad to hear you enjoyed your stay and were able to take advantage of all the city has to offer. We look forward to your return in the near future. Sincerely, Lizzy R.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location for us.

Posted Dec 19, 2016
We went to Navy Pier's Winter Wonderfest and shopped on Michigan Ave. The location of this hotel was very accommodating to easily do both of those.
Comment from Hotel Management
Dec 23, 2016 by Lizzy R., Hotel Management
Hello Traveler, Thank you for providing feedback to the Sheraton Grand Chicago! We are glad to hear you enjoyed your stay and were able to take advantage of all the city has to offer. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location

Posted Dec 17, 2016
This hotel has a great location, close to Michigan Avenue, Millennium Park, Art Institute and the Loop. Roberts Pizza Company is a couple blocks away and is the best pizza in Chicago (we think). Comfortable beds and the staff were great. Very large hotel, with conference facilities and business-like feel.
Comment from Hotel Management
Dec 23, 2016 by Lizzy R., Hotel Management
Hello DJ, Thank you for providing feedback to the Sheraton Grand Chicago! We are glad to hear you enjoyed your stay in your room and were able to take advantage of all the city and our hotel has to offer. We are proud of our staff and appreciate you for recognizing their outstanding service. We look forward to your return in the near future. Sincerely, Lizzy R.