Nice hotel, terrible customer service
Posted Oct 2, 2016
I did love the hotel overall, but there was a SERIOUS leak coming from the room above mine. There was water all over my bathroom, the floor, in the shower, on the counter, my toiletry bag was totally wet. I called the front desk and they were aware of the situation, the obove toilet was leaking... .really!? I wasn't compensated for anything with the exception of putting me into another room so I could take a shower. I felt really inconvenienced and I'm still waiting on a phone call from management.