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Reviews of Sleep Inn - Naperville

3 out of 5
Sleep Inn - Naperville
1831 W Diehl Rd, Naperville, IL

Reviews

7.8

Good

Rating 10 - Excellent. 204 out of 605 reviews" "
Rating 8 - Good. 235 out of 605 reviews" "
Rating 6 - Okay. 76 out of 605 reviews" "
Rating 4 - Poor. 50 out of 605 reviews" "
Rating 2 - Terrible. 40 out of 605 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Venkata

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor. Coffee in room & in breakfast area were the most terrible Coffee i ever had in my lifetime.
Stayed 2 nights in Apr 2024

6/10 Okay

Nauj

Variaty of food I said because it gets boring same food
Stayed 9 nights in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Nauj,We appreciate your feedback and rest assured will be shared with management for further improvement of our breakfast service. Please visit us again soon to experience the continuous improvement of our service and amenities.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Everyone is so friendly and helpful. Clean room, and comfortable bed. Breakfast was good, with many choices.
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
Thank you for sharing your positive experience! I'm delighted to hear that you had a very nice stay and found the staff to be friendly and helpful. It's great that your room was clean and the bed was comfortable - those are important factors for an enjoyable visit. I'm also pleased that you enjoyed the breakfast with its variety of choices. Reviews like yours help highlight the excellent hospitality and amenities provided. I appreciate you taking the time to provide this feedback.

4/10 Poor

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Cristina,Thank you for sharing your rating of your recent stay. We are committed to providing exceptional hospitality and would like to understand how we can enhance your experience next time. Please share any details you feel would be helpful. We look forward to welcoming you back soon!

4/10 Poor

Radhika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It says it is smoking free area but you can see rooms hav smoking smell as well as in hallways. No good maintenance and sheets are dirty too
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
Dear RadhikaThank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate all guest comments as they help us identify areas where we can improve.I am disheartened to learn about the unpleasant smoking odors you encountered in your room and the hallways, despite our property being designated as non-smoking. Please allow me to extend my sincere apologies for this lapse in maintaining a fresh and clean environment for our guests.Addressing Your ConcernsSmoking PolicyWe have a strict non-smoking policy in place, and we will reinforce this with our team to ensure better compliance and enforcement. Guests who violate this policy will be held accountable.Room MaintenanceYour comments about the lack of proper maintenance and cleanliness in the guest rooms are concerning. We will immediately review our housekeeping procedures and retrain our staff to uphold the highest standards of cleanliness and attention to detail.Guest SatisfactionAt our hotel, guest satisfaction is of utmost importance. We have clearly fallen short of meeting your expectations, and for that, I sincerely apologize. Please be assured that we are taking your feedback very seriously and will implement corrective measures to prevent such incidents from occurring in the future.We value your patronage and hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Chirag PanchalManagerSleep Inn

8/10 Good

Tekisha

Liked: Cleanliness, staff & service, property conditions & facilities
Xoxoxo
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Tekisha,Thank you for taking the time to share your experience with us at Sleep Inn Naperville. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Roxanne

Traveled with family
Disliked: Amenities, property conditions & facilities
It smell stale and the ba the bathroom smelled awful. The staff was ok i will not come back.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 11, 2024
Hi Roxanne,Thank you for bringing this to our attention. and we apologize to hear about your experience. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's disappointing to learn that we fell short during your stay. Your feedback is valuable to us, and we will address the issues you've raised with our team to ensure improvements are made. If you reconsider in the future, we'd love the opportunity to provide you with a more positive experience.

8/10 Good

Phyllis

Close to where I needed to be.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Phyllis,Thank you for rating us highly! We're delighted our place met your expectations and convenient to your travel plans. Hosting you was a pleasure, and we hope to see you again soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly and very accomodating
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 6, 2024
Hi David,Thank you for choosing Sleep Inn Naperville. We appreciate your positive feedback regarding our friendly and accommodating staff. Providing exceptional service is a priority for us, and we're delighted to hear that our team met your expectations. We strive to ensure that every guest feels welcomed and valued throughout their stay. Your kind words motivate us to maintain our high standards of hospitality.

8/10 Good

lynn

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 6, 2024
Hi Lynn,Thank you for taking the time to share your experience with us at Sleep Inn Naperville. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Kwamina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great but my room was next to an exit and I kept hearing the door slam every time someone went out it. This happened throughout the night sometimes waking me up.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Kwamina,Thank you for taking the time to share your recent experience with us. We are pleased to hear that overall, you enjoyed your stay with us! Please know that your feedback is invaluable to us, and we will take proactive measures to address the issue and minimize noise disturbances in the future. This may include implementing noise-reduction measures around the exit area or reassigning rooms to ensure a more peaceful environment for our guests. We hope to have the opportunity to welcome you back for a more restful experience in the future.

10/10 Excellent

chairty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms with comfy beds. I love that they have waffles. Staff is the nicest of any hotel I’ve visited.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi chairty,Thank you for your perfect rating and wonderful feedback! We strive to provide the best possible experience for our guests and we're delighted that we were able to exceed your expectations. We hope to have the opportunity to serve you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and always accommodating.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Karen,We are thrilled to receive a perfect rating from you! Thank you for staying with us and for taking the time to share your experience. We're looking forward to welcoming you back soon.

10/10 Excellent

cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Property nice and clean room. Nice and clean staff helpful and kind.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi Cassandra,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our property nice and clean, and that our staff were helpful and kind during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable. We truly appreciate your feedback, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean the bed was big breakfast
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 17, 2024
Hi Cassandra,We're thrilled to hear you enjoyed your stay with us at Sleep Inn Naperville and found the room clean and the bed comfortable. Our team takes great pride in maintaining high cleanliness standards to ensure every guest has a comfortable experience. We're also delighted that you loved our breakfast offerings; we strive to provide a variety of options to cater to different tastes. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back on your next visit.

6/10 Okay

Blake

Liked: Staff & service
The air conditioning stopped working, so it was pretty warm in my room And the shower was a little odd, I felt like I was in a spaceship.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 15, 2024
Hi Blake,Thank you for bringing this to our attention. Rest assured, our maintenance team has been notified promptly to address the air conditioning to prevent any recurrence in the future. Your feedback is invaluable to us as it assists us in identifying areas for improvement and enhancing the overall guest experience. We sincerely hope that despite these setbacks, you were still able to enjoy your time with us. We hope to have another opportunity to provide you with a more seamless and enjoyable stay on your next stay with us.

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is fine and the staff are helpful. The cleaning person was friendly and did a wonderful job cleaning my room. The room was okay although dated. Would stay there again. It is conveniently located to 88 and 59 so getting around was a breeze.
Stayed 12 nights in Feb 2024
Response from Guest Relation Management on Mar 15, 2024
Hi David,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are delighted to hear that your overall experience with us was great and that you found our staff to be accommodating. Providing exceptional service and ensuring the comfort of our guests is at the core of what we do, and it is rewarding to know that our team's efforts made a positive impact on your stay. Please visit us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on Mar 13, 2024
Hi Robert,We're thrilled to hear that you enjoyed our breakfast offerings! Providing a delicious and satisfying breakfast is important to us, and we're delighted that we could meet your expectations in this regard. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 21, 2024
Hi Gianna,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Sleep Inn Naperville and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt pay much attention to the property
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi JoAnn,Thank you for being our guest at Sleep Inn in Naperville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Walter

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Very convenient
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 9, 2024
Hi Watler,We’re so glad you enjoyed your stay at Sleep Inn in Naperville! We strive to make everystay enjoyable and are pleased to know how convenient your stay was. Please visit us again soon!

8/10 Good

Miguel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Cons: some rooms have minor damage and mold, which is also mold in a.c units ( some less then others) Pros: management or front desk were very understanding and acomadating to my needs, breakfasts bar was clean and ok, maids were also very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 9, 2024
Hi Miguel,We appreciate you for bringing your concern to our attention. We are working to resolve these issues immediately to ensure this kind of incident does nothappen again. We are pleased to know how our team accommodated you well during your stay and we look forward to your next stay with us!

10/10 Excellent

Kathy

Liked: Amenities
Very comfortable stay. Staff were so pleasant and helpful. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 9, 2024
Hi Kathy,We work hard to provide the bestexperience possible and are happy to hear you enjoyed your stay at Sleep Inn inNaperville. Looking forward to seeing you again soon!

10/10 Excellent

Venkata Avinash, Platteville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Venkata Avinash,Thank you so much for taking the time to share your positive experience with Sleep Inn - Naperville! We're thrilled to hear that you had a great stay at our hotel. Our team works hard to provide excellent service and a comfortable environment for our guests, and it's rewarding to see that reflected in your review. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Yarelie

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast is great!!
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Yarelie,We're delighted to hear that you enjoyed our complimentary breakfast! Providing a delicious and satisfying breakfast experience for our guests is important to us, and we're thrilled that you found it to be great. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Calvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Decent place.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Calvin,Thank you for your feedback! We're glad to hear that you found our hotel to be a decent place at a good price. Providing comfortable accommodations at a reasonable price is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Pi

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Pi,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was short many basic items but staff was friendly and helpful, room was clean and attractive
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Charles,We appreciate your feedback and are pleased to hear that you found our staff to be friendly and helpful during your stay. Ensuring a clean and attractive room is a top priority for us, and we're glad to know that aspect met your expectations. Regarding the breakfast, we apologize for any inconvenience caused by the limited selection of items, and we will certainly take your comments into consideration as we strive to improve our offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 16, 2024
Hi Kathy,Thank you so much for your fantastic 5-star rating! We're thrilled to hear that you had an excellent experience during your stay. Providing top-notch service and accommodations is our goal, and we're delighted that we could meet your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Breakfast was good, and the staff very friendly and helpful. Room was clean, and the bed was comfortable.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Kathy,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a pleasant stay and that you enjoyed the good breakfast, friendly and helpful staff, as well as a clean and comfortable room. Your feedback is valuable, and it motivates our team to continue providing excellent service. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Greg,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Venkata Avinash, Platteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very hospitable!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Venkata,Thank you for sharing your positive feedback! We're thrilled to hear that you had an excellent stay and found the atmosphere very hospitable. Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your business and look forward to the opportunity to welcome you back for another excellent stay in the future.

8/10 Good

Samara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Samara, Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Alexandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Alexandra,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

2/10 Terrible

Juan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and made us leave out in the cold including the pregnant mother of my child.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Juan,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we will be conducting a thorough investigation into this matter to identify the staff involved and take appropriate corrective action. We do not condone any behavior that makes guests feel unwelcome or mistreated. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Meisha

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like how a double room isn’t a double room; it is js a standard room with two beds. Don’t advertise a double room if it’s not a double room. I am very upset with this hotel because the staff doesn’t seem to care about the cleanliness of every room. I was able to come back to my room and nothing was cleaned up as in the beds weren’t made up, and I didn’t receive clean towels. I would not recommend this hotel for the holidays.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 10, 2024
Hi Meisha,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate the opportunity to address your concerns. Your comments regarding the double room have been duly noted, and we will review our room descriptions to ensure accuracy in our advertising. We understand the importance of clear and honest communication with our guests, and we regret any confusion caused. Regarding the cleanliness issues you encountered during your stay. Please rest assured that this is not indicative of our usual standards, and we have taken immediate action to investigate and address the matter with our housekeeping team. Your comfort and satisfaction are of utmost importance to us, and we are committed to ensuring that such oversights do not happen in the future. We hope you will consider giving us another opportunity to provide you with the exceptional service that we are known for.

10/10 Excellent

chairty

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Hi Chairty,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Christopher,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Nicole,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hello,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and buget friendly hotel
This hotel is a clean budget friendly place to stay. The staff is friendly and helpful. I appreciate the breakfast in the morning. I can begin my trip and make some miles without stopping somewhere else.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 22, 2023
Hi Janelle,Thank you for taking the time to share your positive feedback about our hotel. We're thrilled to hear that you found our establishment to be a clean and budget-friendly place to stay. It's wonderful to know that you had a friendly and helpful experience with our staff, and we're delighted that you appreciate the convenience of our breakfast, allowing you to start your trip without the need to stop elsewhere. We look forward to the opportunity to welcome you back and provide you with another enjoyable stay.

8/10 Good

SABRINA

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Sabrina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very comfortable.
Response from Guest Relation Management on Feb 6, 2024
Hi Sabrina,It's wonderful to know you had a comfortable stay. Safe travels, and we hope to host you again in the future!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, room comfort
Budget friendly
Our stay was nice and affordable. The room smelled nice and was clean. The breakfast was good too. The furniture and fixtures are dated but honestly for the price and a breakfast too I thought it was reasonable for my budget. The staff had nothing but smiles and was very helpful when I asked questions. I would stay here again.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 14, 2023
Hi Janelle,Thank you so much for sharing your positive experience with us! We're delighted to hear that your stay was nice and affordable, the room was clean and smelled pleasant, and you enjoyed the breakfast. We appreciate your understanding of the dated furniture and fixtures, and we're glad to know that you found the overall value reasonable for your budget. It's especially heartening to hear that our staff provided helpful and friendly service, with nothing but smiles. Creating a welcoming and accommodating atmosphere is a priority for us, and we're pleased that we could contribute to a positive experience. We value your feedback and look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, staff, comfortable room and bed, in quiet business park area
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 8, 2023
Hi Kathleen,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed excellent service, found our staff to be accommodating, and that your room and bed provided a comfortable retreat. It's great to know that you appreciated the quiet surroundings in the business park area. We appreciate your choice to stay with us, and we look forward to the pleasure of hosting you again on your next visit.

4/10 Poor

Sherida R.

Traveled with family
Disliked: Amenities, property conditions & facilities
Very average nothing was outstanding and unable to acommodate me with the items need in my room listed on my reservation.
Response from Guest Relation Management on Nov 30, 2023
Hi Sherida,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate it as it allows us to continuously improve our services. We take your comments seriously and will be conducting a thorough investigation into the issues you raised to ensure that such lapses do not recur in the future. It is our commitment to deliver exceptional service, and we apologize for any lapses in communication or execution that may have occurred during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The toilet would sometimes become stopped up after a flush but it wasn't anything serious. I told the front desk about it. It just seemed like a plumbing issue.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Diamond,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments and are glad to hear that overall, everything was fine during your stay. Your feedback is important to us, and we will address this plumbing concern promptly to ensure it is resolved for the comfort of our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms nice for a quick stay to the area
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Julia,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our rooms clean and that your stay was suitable for a quick visit to the area. Providing a comfortable and clean environment is a top priority for us, and we're pleased that we could meet your expectations during your stay. We hope to have the pleasure of welcoming you back on your next visit to the area.

8/10 Good

Jeanette

Very clean overall! Quiet location and prompt processing at the front desk.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 27, 2023
Hi Jeanette,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our hotel to be very clean overall and appreciated the quiet location. It's also great to know that you received prompt and efficient service at the front desk. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your feedback is truly rewarding. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay.

10/10 Excellent

Kathy

Liked: Amenities
Comfortable beds, clean room, and very friendly staff. Always a pleasant stay.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Kathy,Thank you for sharing your positive experience with us! We're delighted to hear that you found our beds comfortable, the room clean, and our staff very friendly. Providing a comfortable and pleasant stay is our goal, and we're glad we could meet your expectations. Your feedback is greatly appreciated, and we look forward to providing you with many more pleasant stays in the future.