Ratings based on 216 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not great.

Posted Aug 9, 2016
Pros: Good suites for larger families.
Cons: I don't know how much control a hotel has over their clientele. I guess just enforce the rules about not smoking.
Location: Everything around this area is within a 20 minute drive.
Check-in was listed for 3PM; however, we were not able to check-in until after 5PM. Cory the desk clerk was very kind and gave us some drinks and snacks, but that doesn't change the fact that we sat there for like an hour and a half sitting in the lounge. The facilities are non-smoking, but people were smoking all over the place: the stairs, the parking lots, walkways. This may not sound like a big deal since it's not in the rooms, but our "neighbors" kept smoking outside our room (or maybe their own bathroom) and it drifted into our own bathroom unless we ran the fan constantly (which meant keeping the bathroom light on as well.) If you have people staying in a room above you, brace yourself because you'll feel like you're in a drum, especially if they decided to start running around at 5:30 in the morning. I would have thought they would use concrete floors. All in all, I get that it's an extended stay property, but it felt more like an apartment complex: lawn chairs sitting outside rooms, people smoking, signs hanging up in windows, random loitering, strange characters, people talking on the phone outside rooms at 2 AM, that kind of stuff. Positives: If you need a multiple room suite with a kitchen and sitting area, this is one of the few places that has them. The outdoor pool is nice, as is the basketball court. The breakfast is good.
Comment from Hotel Management
Aug 16, 2016 by Maureen F, Hotel Management
Thank you for your comments... I'm so very sorry that we could not get you checked into your room in a timely manner... No excuses. As for the "smoking" we have designated smoking areas around the property, but with a campus style layout- it is very difficult to police all of our guests. We do our best to accommodate. I appreciate all of your comments- we strive to get better and better with feedback such as yours.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice area. Great shopping.

Posted Jul 26, 2016
The beds were comfortable and the showers had great water pressure. I would definitely stay here again. Its great for families especially 2 full bathrooms.
Comment from Hotel Management
Aug 16, 2016 by Maureen F, Hotel Management
Thank you for your comments- please come back and stay with us whenever you are in the Schaumburg area.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Best home substitute

Posted Jul 22, 2016
Pros: Everything from rooms to evening socials on certain days
Cons: Breakfast variety can be better for such a pleasant hotel
Location: Chicago, Indiana dunes challenge
Best hotel we have ever stayed in our road trip by a long shot. The room layout for our 7 person group was elegant and spacious. The bedrooms each had their own bath and layout just made the whole place look bigger than it was. Nicely done. Going forward this will be our first choice hotel suites before we consider any other suite based hotels
Comment from Hotel Management
Aug 16, 2016 by Maureen F, Hotel Management
I appreciate your comments and your business. Thank you for being our guest,
5 out of 5
Recommended
for Everyone
by A verified traveler from Schamburg IL

Wonderful Place

Posted May 15, 2016
Pros: It's up to date
Cons: The chair was not comfortable. I would suggest to change all the chairs to adjustable. Breakfast too far from suite.
Location: Nice neighborhood. Very quiet.
I love suites and I have been sleeping in Residence Inn for few years but this came out to be better and newer as I am in love with technology. If you love updated hotels, this is #1. Highly recommended. I don't think I am settling for any other asides this.
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

5-star accomodation!

Posted May 10, 2016
They provide excellent services. Tasty breakfast, fast Wi-Fi, and free parking!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Overnight Business Trip

Posted Apr 18, 2016
Comfortable hotel with nice amenities, including free internet, breakfast and parking. The location was perfect for a one day business meeting in Schaumberg and the hotel was close to shopping and restaurants if you have time to explore.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texarkana, USA

I have to stay here again!

Posted Apr 9, 2016
Pros: The comfy beds, the beautiful room, and the awesome staff.
Location: Very near to Woodfield Mall, 100+ restaurants, and is surrounded by a jogging trail which leads to a small lake and gazebo.
Our first impression was the beautiful lobby and the professional and friendly staff. Our suite was so much more than we expected, and we were really impressed with the fully-equipped kitchen. The breakfast was superb and the breakfast staff did a fantastic job keeping it stocked. I intend to come back for a week in December with my family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Benton Illimois

Quality time with kids & grandkids

Posted Apr 6, 2016
We had 3 adults & 3 kids so our suite was perfect for us. 2 bathrooms was extremely convenient. The hot breakfast was very good & saved us time & money by not having to go out. Rooms were comfortable but we could of used more pillows. We didn't ask or I'm sure they would of provided us with some because the staff was very friendly. I travel a lot & have never stayed here before but I will definitely stay again & look for wherever we go.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff was very helpful and great.

Posted Mar 20, 2016
Had a wonderful night there. Close to everything. Hotel staff was very helpful and great. They were very welcoming and help us very fast into moving in to the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Posted Mar 15, 2016
It's a great Hotel for family travel. Also, the location was good for shopping............................................