Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

快適なステイ

Posted Jul 29, 2015
この周辺で用事があり宿泊しましたが、部屋は清潔でとても快適でした。ただ周りにはレストランにスーパーがありますが、他に商業施設はあまりなく、ビジネスステイが主でしょうか。無料シャトルもついているので、空港間の送迎は問題なく、空港から15分ほどでした。一点あげるとしたら、部屋が冷房を消しても少し寒かったことくらいでしょうか。個人的には大変満足したステイでした。
4 out of 5
Recommended
for Everyone
by A verified traveler

convienient to public transportation, free shuttle

Posted Jul 20, 2015
Pros: proximity to airport and public transportation.
Cons: 24 hour front desk staffing.
Location: restaurants with delivery services, train service to downtown Chicago/Loop.
hotel was clean, friendly staff, prompt service. They advertised 24hr shuttle service but that was not available every day of the week.
Comment from Hotel Management
Jul 26, 2015 by Carla M, Hotel Management
Thank you for taking the time to complete our survey. I'm glad you were able to enjoy your experience with us. We do offer a 24 hr shuttle service to and from the airport. We also offer our shuttle around a 2 mile radius. I don't know if you requested a shuttle and it wasn't available. I do want to go ahead and apologize about that. If for some reason it wasn't available we would let you know. Or if we were busy at the time we can give you an estimated time that it would be offered. Thanks again for your feedback. I'll make sure to pass it along to the correct departments. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel not far from city

Posted Jul 20, 2015
Was a good hotel for me stay. Drive wasn't too far to get to the city. Room was clean. Employees were friendly.
Comment from Hotel Management
Jul 22, 2015 by Carla M, Hotel Management
Thank you for choosing to stay with us. We appreciate your business. I'm glad you enjoyed your experience with us. I hope you can continue to stay with us. Safe Travels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux City, Iowa

One Overnight Stay

Posted Jul 16, 2015
Great overnight stay and superb breakfast. A hot tub would have been nice after a long drive. Pullout couch wasn't too comfy for my kids but better than the floor. Thanks for the great stay
Comment from Hotel Management
Jul 20, 2015 by Carla M, Hotel Management
Thank you for choosing to stay with us. We appreciate your business. I'm glad you enjoyed your experience with us. We hope you can continue to stay with us in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Detroit

Convenient hotel close to the airport

Posted Jul 16, 2015
Pros: Convenient, swimming pool and quiet. Free parking available.
Cons: Breakfast variety.
Location: Restaurants and shopping outlets in a driving distance.
Nice hotel close to O'Hare airport. Used by many flight company crews, it is quiet (despite of being close to the airport and the metro) and clean. Good connection via metro to the Chicago Loop (blue line) and shuttle service to the airport. Some restaurants near the hotel (driving distance though), and has an Outback restaurant inside the facilities. Swiming pool and gym available. Breakfast basic, but OK for the price.
Comment from Hotel Management
Jul 20, 2015 by Carla M, Hotel Management
Thank you for choosing to stay with us. I'm glad you enjoyed your experience with us. Thank you for taking the time to complete our survey. I hope you can come back and stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from ADC

Great

Posted Jul 6, 2015
Awesome checking in staff, everything clean, and great breakfast!
Comment from Hotel Management
Jul 11, 2015 by Carla M, Hotel Management
I'm glad you enjoyed your experience with us. We appreciate your feedback. I hope you continue to stay with us. Thanks again!
3 out of 5
by A verified traveler from c

Nice hotel but horrible with towels

Posted Jun 29, 2015
The staff was nice but we had to go up three times before they brought us towels that's tough when you are stuck in a pool with little ones and can't get out because it's so cold
4 out of 5
Recommended
for Everyone
by A verified traveler from Lasalle IL

Everything you need

Posted Jun 25, 2015
We were in town for Northwesterns graduation, and Springhill Suites provided us with everything we needed. The staff was friendly and helpful. The room was clean and spacious, providing a great place for our family to visit and relax together. The breakfast was delicious and had everything you could possibly want. It was fresh and tasty. workout room and pool were awesome. Free parking was a much appreciated plus. We would stay here again, without a second thought.
Comment from Hotel Management
Jul 2, 2015 by Carla, Hotel Management
Thank you for your wonderful comments. I'm happy to hear you enjoyed your experience with us, We hope you continue to stay with us in the future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lenox, IA

Very nice hotel close to son

Posted Jun 22, 2015
Pros: Everything!
Cons: Don't know of anything
Location: Very well located to O'Hare airport
Staff very friendly and accommodating! Rooms extremely clean and nicely laid out floor plan.
Comment from Hotel Management
Jun 30, 2015 by Carla , Hotel Management
I'm glad your experience with us was awesome! We appreciate your business. Thank you for choosing to stay with us. We hope you continue to stay with us in the future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

My Go To Chicago Hotel

Posted Jun 16, 2015
Pros: Staff. Free Parking. Cleanliness of hotel.
Cons: Nothing
Location: We go to Chicago for family visits, so we don't often do a lot while in the city.
Springhill Suites is our go to hotel when we go to Chicago. Staff is always pleasant, and helpful. Rooms are consistently nice and clean. Rooms are a nice size. Free breakfast every morning. Free parking and easy to get to.