Ratings based on 1,227 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
was there on business, great facility, staff outstanding
Comment from Hotel Management
Apr 22, 2017 by Kevin W., GEM, Hotel Management
Dear Guest, We greatly appreciate your kind words! Our team strives to create a wonderful experience for all of our guests and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon! Sincerely, Kevin W., Guest Experience Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient location to ORD

Posted Apr 20, 2017
Pros: Convenient location and reliable, complimentary shuttle to ORD
Cons: Room layout (as noted above) and earlier breakfast
Location: It's near Chicago
The hotel is conveniently located near ORD and reasonably priced. We stayed here twice prior to early-morning flights. The hotel is fairly quiet, given its location. We do not care for the layout of the rooms we stayed in, since the sink & vanity is directly opposite the bed. This means that one partner cannot rise early to get dressed without disturbing the sleep of the other partner. Also, given our early-morning flights, we were hoping that the complimentary breakfast would be available prior to 6am, but it was not. The hotel provides a sack breakfast, but it was just a cup of orange juice and a breakfast bar.
Comment from Hotel Management
Apr 22, 2017 by Kevin W., GEM, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your visit. We apologize for the minor inconveniences of the room layout and breakfast. Both are SpringHill Suites standards that we are following. Thank you again for your time and we look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 18, 2017
Pros: Staff
Cons: Noisy at times
Location: Near O'Hare and downtown
Nice hotel with a pleasant staff. Nice breakfast buffet and very clean rooms. Convenient to O'Hare with shuttle service
Comment from Hotel Management
Apr 22, 2017 by Kevin W., GEM, Hotel Management
Dear Guest, We appreciate your review. We're glad to hear that you enjoyed your visit. Our team works hard to make our guests feel comfortable. We look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great staff very helpful

Posted Apr 16, 2017
Got stuck in Chicago for the night, very helpful staff!
Comment from Hotel Management
Apr 20, 2017 by Kevin W., GEM, Hotel Management
Dear John, We're glad to have helped you during your cancelled flight situation! Our team works hard to make each guests visits as carefree as possible. We look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel for the price.

Posted Apr 12, 2017
Pros: The size of the room, the complimentary breakfast and free parking.
Cons: The flow of the breakfast area during busy days and the variety of the menu could improve. I would add more vegetables and fruits.
Location: Mariano's and restaurants.
The location is excellent with the highway and public transportation just around the corner. The neighborhood is very nice and safe, great for a morning run. Two block away you can find a grocery store and several dinning places. The breakfast was good with few changes during my stay. The bedroom is big and comfortable.
Comment from Hotel Management
Apr 22, 2017 by Kevin W., GEM, Hotel Management
Dear Grace, Thank you for taking the time to share your experience with us. We're happy to hear that you enjoyed your visit to our hotel. We appreciate the feedback about our complimentary breakfast. Our breakfast team will be notified of your feedback for evaluation. Thank you again for your time and we look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from kmiami

Nice place

Posted Apr 7, 2017
Nice place, the staff was nice but i had some issues in the breakfast food i found hair it was turn off, when i report to the kitchen they just took the food through in the garbage like nothing happened
Comment from Hotel Management
Apr 7, 2017 by Kevin W., GEM, Hotel Management
Dear Love to Travel, Thank you for taking the time to provide us with some feedback. Please accept out apologies for your breakfast experience. We will pass along your feedback to our morning team to get this matter looked at. Thank you for your time and we hope to get the chance to assist you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

SpringHill Marriott aways delivers

Posted Apr 7, 2017
I have not stayed at a SpringHill Marriott that has ever disappointed. The staff and the service are excellent and the rooms always clean and comfortable. You can't go wrong! -
Comment from Hotel Management
Apr 7, 2017 by Kevin W., GEM, Hotel Management
Dear Daniel, Thank you for taking the time to share your experience with us. We're happy to hear that you enjoyed your visit at the SpringHill Suites Chicago O'Hare. Our team strives to deliver exceptional service. We look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to airport and Allstate Arena.

Posted Apr 4, 2017
This was our base for a 5 day stay in the Chicago area, kids in tow. Staff was very nice, room was clean and roomy. No complaints.
Comment from Hotel Management
Apr 5, 2017 by Kevin W., GEM, Hotel Management
Dear Guest, We greatly appreciate your kind words! Our team strives to create a wonderful experience for all of our guests and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon! Sincerely, Kevin W., Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Marquette, Mi

Great service, great stay

Posted Apr 2, 2017
Great front desk service, convenient shuttle service, close to blue line train, wide variety for breakfast in morning, spacious and clean rooms.
Comment from Hotel Management
Apr 3, 2017 by Kevin W., GEM, Hotel Management
Dear Nina, Thank you for the wonderful five star review of your visit at the SpringHill Suites Chicago O'Hare. We are thrilled to hear that you enjoyed your time with us. We look forward to keeping up the great work the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M-A

Nice hotel

Posted Mar 22, 2017
Excellent staff very helpful! Close to where we needed to go.
Comment from Hotel Management
Mar 24, 2017 by JR T., Hotel Management
We greatly appreciate your kind words! Our staff strives to create a wonderful experience for all of our guests here at the SpringHill Suites, Chicago O’Hare and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!