Ratings based on 893 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2016
I appreciate the breakfast and the friendliness of the staff. My first stay at SpringHill Suites was a success!
4 out of 5
Recommended
for Everyone
by A verified traveler from Loves Park, Il

Nice hotel!

Posted Feb 5, 2016
Pros: Comfort
Location: The location is easy to find off I90, it was nice to have it adjacent to an Outback restaurant.
The staff was very friendly and helpful. The room was spacious, and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice service

Posted Jan 30, 2016
nice shuttle driver,and quiet surrounding, wonderful breadfast . a nice place to rest
Comment from Hotel Management
Feb 1, 2016 by Carla M, Hotel Management
Thank you for taking the time to complete our survey. I'm delighted to hear you enjoyed your experience with us. We hope you can continue to stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2016
Quick one night stay on a long layover. Had 6 people in the room and it was fine.
Comment from Hotel Management
Jan 31, 2016 by Carla M, Hotel Management
Thank you for taking the time to complete our survey. I'm glad you enjoyed your layover stay with us. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oswego, IL

Very nice hotel

Posted Jan 29, 2016
Pros: Everything...
Cons: Parking, but it'snot a big deal
Location: We were at the Rosemont location and there was plenty to do mall, restaurants, etc
Bobby the front desk guy was EXCELLENT! Very warm and informative! Made me and my hubby feel so special..
Comment from Hotel Management
Feb 2, 2016 by Carla M, Hotel Management
Thank you for taking the time to complete our survey. I appreciate all your comments. We hope you can continue to stay with us in the future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
Great costumer services , very clean hotel and my room was very clean . Keep the good work . Good job . That's my second time staying at the hotel and I'm that's my stay spot everytime im in Chicago
Comment from Hotel Management
Jan 25, 2016 by Carla M, Hotel Management
I'm happy to hear that you are a returning guest! Thank you for your comments and taking the time to complete our survey. We appreciate your service. We hope you can continue to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2016
very comfortable and nice hotel. Free shuttle and breakfast a big plus.
Comment from Hotel Management
Jan 20, 2016 by Carla M, Hotel Management
I'm delighted you took advantage of our amenities that we offer. We hope you can continue to stay with us in the future. Safe Travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, nice breakfast except for the eggs

Posted Jan 18, 2016
Pros: convenience, staff.
Cons: beds too hard .
My bed was too hard. The other furniture was also very hard. The maid kept coming in my room without knocking and one day of my pill box is empty upon arrival at home. Very strange. First time I was there liked it much better than this time.
Comment from Hotel Management
Jan 20, 2016 by Kimberly N, Hotel Management
Dear Guest, Thank you for sharing your feedback. I am sad to see that you had some issues this recent stay. I will share you feedback with our housekeeping staff regarding the issue you noted. I assure you this not a characteristic of our team. Thank you again for joining us. We hope to be able to serve you again in the future. Kindly, Kimberly N. GSM
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Awesome hotel!!

Posted Jan 16, 2016
My wife and I travel a lot, and this hotel definitely ranks in the top 1% in the hotels that we've stayed at (including other 4 and 5 star hotels), mainly for the loads of amenities that this place offers and at such a great price. For our stay, it's perfectly situated near the airport, metro station (with free shuttles to both), and very easy access off the highway. The free underground parking was a huge bonus for us which is great during the cold winter. The free complimentary breakfast and having a separate full service restaurant on site was such a rare feature that was too good to pass up. The staff and service was exceptional. Having coin laundry services on site was another bonus as we had our 8 month-old daughter with us and doing laundry during our stay was a must. The kitchenettes and grocery store nearby are also perfect for longer stays. Absolutely a fantastic stay - would definitely come here again the next time we fly out of the Chicago area.
Comment from Hotel Management
Jan 18, 2016 by Kimberly, Hotel Management
Dear David, Thank you for your wonderful review of our hotel and amenities. We are thrilled to see that you and your family were well taken care during your trip. We look forward to having you back again on your next Chicago visit. Kindly, Kimberly N. GSM
3 out of 5
by A verified traveler

Old facility, good staff

Posted Jan 16, 2016
Pros: Staff
Cons: Old worn out look & breakfast
Location: Good
1. Rooms are old, but not bad 2. They could do themselves a favor by fixing the stuff broken on the façade 3. Staff is good. 4. Scrambled egg for breakfast, every day ??
Comment from Hotel Management
Jan 19, 2016 by Carla M, Hotel Management
Thank you for taking the time to complete our survey. I'm glad you had our breakfast, we actually rotate the menu. Our rooms are actually under renovation. They will have new carpets, wall decor, and furniture. We hope you can come back and experience them. Thank you for your comments we appreciate it. Safe travels!