Book on Expedia - You're a 3rd Class Guest
Posted Apr 8, 2017
Disappointing to learn that booking on Expedia means the desk staff will address your concerns with, "Well you booked on Expedia, so there isn't really anything we can do about that." Book a 2-queen suite for 5 with a fold-out sofa that turns out to fold-out inconveniently flush with one of the other beds so you have to climb over the fold out bed to get to the bathroom--'Too bad!' Prepare to call Housekeeping every evening after a full day of sightseeing to beg for bathroom linens for each person to have their own towel and washcloth. Bring all your own toiletries as they will leave 1 tiny bottle of lotion for the entire 3-night stay, but you may be lucky and get a tiny bottle of shampoo & conditioner each day. Coffee--you get enough for 1 cup regular + 1 cup decaf for your entire party of 5. The location of the hotel is good and some support staff are kind--valet, breakfast room. And the breakfast is terrific! But overall I feel that if I'm paying $3xx/night + add'l $6x/night taxes + add'l $4x/night to self-park, then please don't treat me like a 3rd class guest because I'm paying out-of-pocket using Expedia and not a corporate account or Marriott points. Next time it's back to the Palmer House Hilton and better guest services.
Comment from Hotel Management
Apr 15, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are sorry to hear that your stay was not satisfactory. It is our goal to provide all guests with an equally excellent experience. It seems that this was not relayed to you during your stay. We will address the concerns you mentioned in order to resolve those issues. We really appreciate your comments and hope to have a chance to serve you better in the future.