Ratings based on 575 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Zhang

Terrible experience

Posted Feb 13, 2017
We arrived at night around 8:30pm. They assigned us a room at 5th floor right next to the elevator. Since the very beginning, we had been experiencing a lot of issues: 1. People living this floor kept running, talking in the hall way and we could hear everything clearly. 2. People upstairs had a party going on, endless yelling, loud music and noise of door shutting. 3. The shower was broken!! 4. Endless noise from elevator operation. We had to change room in midnight, with a sleeping toddler, everything was so disappointing. Fourtunatly, after room changed, we finally got a quiet the rest of night. I will not recommend Springhill suite to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

nice clean hotel

Posted Jan 11, 2017
Cons: surprised there was no meat for breakfast during the weekend.
The check-in process was very smooth and the room was clean and as expected
Comment from Hotel Management
Jan 13, 2017 by charul, Hotel Management
Dear Guest, Normally we have biscuit and gravy during our weekend rush. I am really happy to hear you found our rooms clean. Thank you again, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel

Posted Dec 13, 2016
Nice hotel with clean room and spacious, with a slow wifi, but overall everything was ok.
Comment from Hotel Management
Dec 23, 2016 by charul, Hotel Management
Dear Juany, Thank you for your wonderful comments regarding your stay, please do come back to enjoy our all suite hotel. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from st louis mo

Close to hiway access. Nice size suites.

Posted Nov 30, 2016
Breakfast was really crowded, but we stayed over holiday.
Comment from Hotel Management
Nov 30, 2016 by charul, Hotel Management
Dear Guest, I am really sorry about our crowded breakfast area, but see that you loved our spacious suites. Please join us again to enjoy the hotel. Thank you, charul Dalal Assistant General Manage
4 out of 5
Recommended
for Everyone
by A verified traveler from Winter Haven, United States of America

trip to chicago

Posted Nov 24, 2016
Pros: felt secure and was very quiet
Cons: larger appliances in kitchen area for guests staying for a week or longer
Location: hotel is centrally located for events I was in town for
hotel was centrally located to where I wanted to be. Staff very nice and room was spotless. Was disappointed in the size of kitchen appliances, should have at least a bigger frig for guests that stay for a week or longer. Your free breakfast was awesome and I utilized it several times throughout my stay. overall, very happy with my stay
Comment from Hotel Management
Nov 26, 2016 by Charul, Hotel Management
Dear Janis Ann, Thank you for your wonderful comments regarding our location as well as our staff members. Please do visit us again. Sincerely, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Roomy,clean near old town Elmhurst

Posted Nov 22, 2016
Like the sitting area. Every thing you need to not feel claustrophobia in a moderately priced hotel.
Comment from Hotel Management
Nov 26, 2016 by Charul, Hotel Management
Dear Debra, I am very happy to hear you loved the perfectly priced roomy suite. Hope to get another opportunity to host your stay. Thank You, Charul Dalal Assistant General Manager
4 out of 5
by A verified traveler

Nice place to stay

Posted Nov 21, 2016 on Hotels
Great hotel. Room was clean and spacious. Comfortable bed.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Dear Guest, Comfortable beds, that's what we have in each of our renovated room. Please do come join us again. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Dear Guest, We would like to thank you for giving us four stars to our hotel. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
by A verified traveler

Nice place to stay

Posted Nov 20, 2016 on Hotels
Staying overnight after a party. Comfortable and convenient though we wish there had been a meat selection for breakfast.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Dear Guest, I am glad to hear that this was a perfect location to rest after party, and thank you for your ratings on line. Sincerely, Charul Dalal Assistant General Mnager
4 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for rating us online, please do come visit us again. Sincerely, Charul Dalal Assistant General Manager