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Reviews of Homewood Suites by Hilton Aurora Naperville

3 out of 5
Homewood Suites by Hilton Aurora Naperville
4320 Meridian Parkway, Aurora, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 311 reviews" "
Rating 8 - Good. 111 out of 311 reviews" "
Rating 6 - Okay. 24 out of 311 reviews" "
Rating 4 - Poor. 9 out of 311 reviews" "
Rating 2 - Terrible. 8 out of 311 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Lance, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent stays
Have stayed there many times to celebrate our anniversary and begin our Christmas shopping. Have enjoyed it from the first time we stayed.

2/10 Terrible

Ryan

Disliked: Property conditions & facilities
Renos
Lock was stuck on the first room they assigned me a 10:00pm. Was moved to a different room which ended up having no privacy/darkness curtains, so lights shined in all night. On top of that two contractors walked into the room unannounced in the morning to fix the direction on the cold/hot shower knob which was backwards and started with piping hot water and then to cold. Good thing I was dressed and ready to leave. Hotel staff were accomodating but far too many inconveniences.

6/10 Okay

Steve

Liked: Room comfort
Disliked: Cleanliness
The stay was all right, the room could have been cleaner. In the corner of the shower, there was a small black, fuzzy spot that looked a lot like mold. I took a a picture and showed the front desk, who came up and removed it and apologized, but other than that the shower was clean, so I am not sure how housekeeping could have missed it. The hotel looks like it could use a renovation.

4/10 Poor

Crystal

Disliked: Staff & service, property conditions & facilities, room comfort
Didn't get the room I paid for. I was disappointed overall with this establishment.

8/10 Good

Renee

Liked: Cleanliness, staff & service, room comfort
Perfect location
Quick one night stay for a weekend getaway. Great location, and decent pricing.

4/10 Poor

Kim

Disliked: Property conditions & facilities
Meh
Slow front desk. Keyed our room to someone else and they walked in on us. Carpet dirty. Vacuuming early AM on Saturday.

8/10 Good

TR from WA, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel showing its age in a few places.
Nice grounds and lobby. Elevators a little worn. Junior queen suite was spacious with a small kitchenette including dishes. A few rough spots like bottom of some doors but overall nice. Nice towels. AC worked well but TOO loud. Also showing its age with no electrical plugs available by the nightstand and no built in USB ports in the lamps or other location. Would still recommend it as a good place to stay especially if you're looking for an extended stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice i love the area and the breakf5was great me and my husband stayed there for his birthday sept 10, 2016. Very quite and cozy and the staff was great and i was very impressed with free tickets to the movie overall it was great. I would stay there again

10/10 Excellent

EMILY

Liked: Staff & service, property conditions & facilities, room comfort
Great for my business trip!
This is the second time I've stayed. Smaller room this time but just as comfortable. The breakfast buffet (included) is always wonderful and staff helpful. Close to Rte. 59 helped me access my room and my business appointments easily.

8/10 Good

joe J, Herrin, Il

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel close to things
Stayed here in a suite while visiting my HS son who is attending Illinois Math & Science academy. Close to the school and restaurants and shoppers. I'll be coming up to visit for the next 3 years and I'll stay here again.

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Employees very helpful and inviting

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Beverly, Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at Staybridge twice. Once at Christmas with my late husband who was in the final stages of an untreatable cancer. It worked well for me to help him get up , dressed, etc. He had lost 70# and found the bed to be comfortable even though he was so sensitive after having lost so much weight that you couldn't touch him without him moaning in pain. This trip I was there to be able to inter his ashes in Indiana and we lived in Massachusetts. I also had to leave on a 5:30AM flight and the staff found me a lime service who was prompt and got me to the airport in a timely manner. Also, they have the best breakfast bar I have ever seen. You would be hard pressed to NOT find severasl options you would enjoy. They also make fresh everyday some specialties.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
We transferred to different hotel after 2 nights.

6/10 Okay

Dr Jeffrey, St Louis

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The old girl isn't holding up so well!
Lets just say the place needs a little "work"! LOTS of signs of wear and tear.
Response from General Manager on Aug 5, 2016
Hello Dr Jeffrey, Thank you very much for taking time out of your busy day to post a review about our hotel. Yes, the old girl is looking a little tired and the owners are in agreement. They are in the process of doing a renovation sometime soon in the near future. We hope you will come back and visit us once the face lift has been completed. Sincerely, Francisco M.

10/10 Excellent

lucy, holland Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
Everything was excellent except the pool..the wheel pool was mot working properly.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

jody, South bend indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Check in was fast and easy great hotel good location the air conditioning was very cold in room 232 it blasts you on the bed so turn it down before bed that's what we did the only thing I thought was a problem was the drapes don't close all the way it just has a thin drape so it's sunny if you wanna nap in the day time or sleep in but other then that great place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

DEBRAH, My Computer

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Rooms were clean and nice but will not stay again
Check in was at 3:00, we arrived at 5:00-Rooms were not ready. Staff was stressed and didn't seem to know what to do. Front Desk was very unorganized and other guests waiting to be checked-in. They did keep apologizing. We had a concert to go to so couldn't change into our clothes. They placed our suitcases behind the counter. Got back around 10:30 p.m. rooms were ready, but we came with another couple and were put on separate floors. Rooms were very clean and nice. We did ask for ice and the person we asked did not know if there were machines or not.

10/10 Excellent

Lee, Naperville, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price!
Stayed 2 nights while home was under construction. Rooms are a good size and very comfortable. Staff is great. Grounds are very nice. Breakfast and Dinner (with wine) are both good. I definitely recommend this hotel!

6/10 Okay

Bruce, Out of state.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel with minor issues.
A nice clean hotel in a great area with a good staff. The downside is that the hotel furniture and infrastructure are starting to decay. It doesn't look like they are making necessary repairs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

kenneth, Silver Spring, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
Everything about our stay at this hotel was terrific, particularly the above-and-beyond friendly and helpful desk clerk who was there at check-in and check-out. Comfortable room, excellent service, easy to get to/from. What more could we ask from a hotel stay?!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Aurora/Naperville Area Hotel
Very welcoming staff and a really good experience. Close to Naperville downtown, with many restaurants and shoppinig in the local area. Highly recommend for business and family travel.
Response from Francisco M. on Aug 15, 2016
Thank you for taking the time to review our property. I am very glad to read you enjoyed our hotel and our location was very convenient for your stay. We hope to see again in the near future. Sincerely, Francisco M.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Kalamazoo, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff was very nice. Room was comfortable and clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kathryn , Naperville, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantadtic Stay
We were at a funeral and the staff was wonderful and very supportive and went above and beyond job descriptions!!!!
Response from Francisco M. on Feb 8, 2016
Hello Kathryn, I'm so sorry for your loss. We try our hardest to accommodate our guests needs as best as possible, I am glad our staff were able to be supportive during your stay. We are very lucky to have such a wonderful team. Sincerely,

10/10 Excellent

Maureen, Aurora, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first time staying was great!
This is the first time I have stayed in a Staybridge. I really like the option of the small kitchen they have in the rooms -- it is so convenient!
Response from F Mateos on Apr 9, 2016
Thank you for your kind comments! We are very thrilled you like your first experience with us. Having a small kitchen in our rooms does make it very convenient for our guests to enjoy our facilities. We hope to see youagain soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Room comfort
Most uncomfortable mattress I have ever sleep and and the pillows provided were tiny, flat and murder on our necks.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cathy, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and very centrally located
Busy time during holidays nice to come back to hot tub and nice suiteclean suite

10/10 Excellent

Sandra, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING!

10/10 Excellent

Sandra, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING GETWAY
The stay was absolutely amazing. The staff customer service exceeded my expectations.I wish the pool and whirlpool would have stayed open longer.
Response from F Mateos on Feb 20, 2016
Thank you for taking the time to review our property. We are very glad we were able to exceed your expectations. We hope you come back and visit us again soon. Happy Holidays!!

10/10 Excellent

Susieyoko, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Trail and Good location
Girlfriends meeting from across the area and it was a great location and facility. One bedroom apartment with two beds gave a great spot to meet and catch up, almost like being at a home. Full Breakfast, close to shopping and freeway, trails to walk what more could you ask for?
Response from Francisco M. on Dec 15, 2015
Hello Susieyoko, Thank you for your very nice review. We are very glad you enjoyed your stay with us and that the location was convenient to you. Happy Holidays and we hope to see you again soon. Sincerely,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JASMIN, aurora, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!!!

6/10 Okay

Robin, Bermuda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired
Staff were generally friendly and the manager even drove the shuttle bus to drop me off where i needed to go. but the hotel felt very tired. Free breakfast was very poor quality and i wouldnt eat it again.

8/10 Good

Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a getaway!!!

8/10 Good

Tina, Quad Cities

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!!
Response from F Mateos on Jan 23, 2016
Hello Tina, Thank you! We hope to see again soon! Sincerely,

10/10 Excellent

Tony, Wheaton, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Naperville/Aurora area.
Location is great for families and business travelers. Building is CLEAN and relatively new. Staff very friendly and helpful. My room had two rooms with closing doors between rooms. Two Flat screen TV's, Blue Ray player. Full kitchen, 2 burner stove top, fridge, microwave, coffee maker and dishwasher! Couch, side chair etc. Comfortable bed. Indoor pool and gym well equipped and clean. Free passes to local movie theater, free DVD's to use. Fresh coffee 24 hrs, Full breakfast in the morning.
Response from Francisco M. on Nov 18, 2015
Hello Tony and thank you for such kind reviews. I am very pleased you had a wonderful experience of our facility. With all the amenities you listed available; Yes! our hotel is very convenient for all of our travelers. We can't wait to have you as our guest again. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness
Should have been better.
I expected better. First they did not have the king bed I reserved and said they were oversold. Then the non-smoking room had a cigarette burn in the couch. The pull out couch had no mattress in it, so when we sat down we were swallowed into the couch. We could not use it at all.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
nice clean room and facility
Response from F Mateos on Jan 23, 2016
Thank you very much for your nice feedback. We will try our best to continue to keep providing our best service to our guests. Sincerely,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed we had was terable got a very bad night of sleep and w both of us woke up with sore backs