Coldest week in a long time in Chicago ...
Posted Dec 16, 2016
... and the heating didn't work. I spent three cold nights in the hotel, with the temperature outside 10 to 20 degrees below freezing. The lobby was somewhat warmer than that but the staff had given up trying to use the heat exchangers, which simply brought in the cold outside air. A repairman showed up when I was leaving. Instead of changing out the refrigeration fluid, they were planning to swap out some of the heat exchangers for other, used ones from other hotels, and then scrap the ones reported as faulty. Bad policy letting down decent staff members, not to mention guests.
Comment from Hotel Management
Dec 19, 2016 by Keri, Hotel Management
Thank you for taking the time to share a review regarding your recent stay at our hotel. This issue has been fixed.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.