Exterior

Reviews of Super 8 by Wyndham McHenry/Fox Lake Area

2 out of 5
Super 8 by Wyndham McHenry/Fox Lake Area
110 State Rt 31 South, McHenry, IL

Reviews

6.2
Rating 10 - Excellent. 58 out of 315 reviews" "
Rating 8 - Good. 73 out of 315 reviews" "
Rating 6 - Okay. 81 out of 315 reviews" "
Rating 4 - Poor. 48 out of 315 reviews" "
Rating 2 - Terrible. 55 out of 315 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We would never stay here we ended up leaving, dead bugs on the floor, mold in the refrigerator and the hotel was supposed to be a smoke-free building, and it reeked a cigarette smoke all over very sickening!
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Randy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Lisa

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge was full of mold and there was stuff splattered all over the bathroom wall. The hallway smells like a litterbox.
Stayed 1 night in Dec 2023
Response from Manager on Feb 13, 2024
Hello Lisa, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously and will address these concerns with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good ppl
Stayed 7 nights in Jan 2024
Response from Manager on Jan 19, 2024
Hello Donald,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Evan

Disliked: Cleanliness, property conditions & facilities
worst hotel i’ve been to
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Evan, We're sorry to hear that you didn't have a satisfactory experience during your stay. We appreciate your feedback and will take it into consideration to continually improve our services. If there is anything specific you would like to share or discuss, please reach out to our management team directly. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 Poor

John

Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello John, We appreciate you choosing our hotel and taking the time to leave a review. We value your feedback and would like to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had during your stay. We are committed to continuously improving our services and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Richard,Thank you for your feedback about our hotel. We are delighted to hear that you found our staff welcoming during your stay. We strive to provide excellent customer service and create a warm and inviting atmosphere for our guests. We appreciate your kind words and hope to welcome you back in the future.

6/10 Okay

Ken, Big Bend

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Ken, We apologize for any issues you may have experienced during your stay. Please feel free to reach out to our hotel directly with any specific feedback so that we can address and resolve them for you. We value your input and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Rita, Buffalo City

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work upon check-in. Asked for maintenance to come and repair; then TV would not shut off next day on check-out. Plunger in sink not working so sink fills with dirty water. Coffeepot was filthy, looked as if it had never been cleaned.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Rita, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you encountered with the TV, maintenance was immediately notified to address the issue. We regret that the TV didn't behave as expected at check-out. We're sorry to learn about the plunger and coffeepot concerns, we appreciate you bringing these to our attention. We encourage guests to contact us immediately during their stay so we can promptly address any issues.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST PLACE EVER!! DO NOT STAY HERE!!
This place should not even be open. They are doing some kind of renovations and the entire building is covered in materials, trash, water damaged furniture. It's gross! The parking lot has old water stained mattresses and other trash and furniture. They didn't have the room we ordered and did not offer any kind of apology either. My partner was unable to sleep due to some odd banging noises, maybe construction? that went on ALL NIGHT! I should have walked out the second we walked in but it was late and we were tired. Granted, barely slept.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Jamie, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We understand the importance of a clean and comfortable environment and take these concerns seriously. We apologize for any disturbance caused by the renovations and will address your concerns with our maintenance team. Your comments will help us improve our services.

2/10 Terrible

LuRinda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ewww
Being renovated, no working smoke alarms?! Only 3 other rooms occupied, the bathroom was absolutely disgusting. Urine on seat of toilet, fridge hasn't been on, inside smelly and moldy. Just gross.
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
Hello LuRinda,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your patience as we strive to improve our hotel. Please contact our management team directly to discuss your concerns further.

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Donna, Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out directly to our management team to further discuss your concerns. They will be happy to assist you and address any issues that you encountered.

6/10 Okay

William

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello William,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Teresa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk assigned a room where the ceiling lights didn't even work in the sink area of the room. We had to ask dor a different room. Floors needed vacuumed and walls needed a good scrubbing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Teresa,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Rest assured, we take your feedback seriously and will address these concerns with our team to improve our service and cleanliness. Your satisfaction is our top priority.

4/10 Poor

lisa

Disliked: Cleanliness, amenities
Unlean. There was a urine stain on our sheets.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello lisa,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our housekeeping team has been alerted and steps have been taken to address this issue. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Bailey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Bailey, We're sorry to hear that your experience at our hotel was not satisfactory. Please let us know the specific issues you encountered so we can address them promptly.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jordan,Thank you for your kind words about our staff! We pride ourselves on providing exceptional customer service.

4/10 Poor

Lee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Lee,Thank you for your positive feedback! We're glad you had a great experience at our hotel. We hope to welcome you back soon!

6/10 Okay

Joey

Stayed 6 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Joey, Thank you for taking the time to share your feedback with us. We truly appreciate your comments as they allow us to constantly improve our services. We apologize if we did not meet your expectations during your stay. We will take your feedback into consideration and address any areas where we can make improvements. We hope you will give us another chance to provide you with a better experience in the future.

6/10 Okay

Dawn

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Facility not very clean and room was supposed to include refrigerator and it didn’t. Also no washcloths? Staff was friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Dawn ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Tarence

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved 3 rooms One of our rooms had not been cleaned The second room had stains on the sheets Third room had bugs There was trash strewn along the back wall of the building The place was disgusting. We immediately canceled and went elsewhere
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Tarence ,Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we can quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. If your rooms were not cleaned according to these standards, we hope you will accept our sincerest apologies for the oversight. Thank you again for sharing your experience.

6/10 Okay

Lane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cleanest, bags of garbage outside all entrances of property. Two kinds of cereal and bagels that looked questionable is not much of a choice for a continental breakfast. Do not plan on visiting this property in the future.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 6, 2023
Hello Lane, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here, stained sheets and pubic hair everywhere. Room was full of mosquitoes and stink bugs.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Jason ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Nicole

Stayed 1 night in Sep 2023
Response from Manager on Oct 20, 2023
Hello Nicole, Thank you for your feedback. We apologize for any inconveniences you experienced and appreciate your input. We strive for excellence in our service and will take your comments into consideration to improve.

10/10 Excellent

Kristy

Stayed 1 night in Sep 2023
Response from Manager on Oct 15, 2023
Hello Kristy,Thank you for your excellent review! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Dayana

Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Dayana,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Maribel

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Maribel,Thank you for your rating! If there's anything we can do to improve your experience, please let us know.

2/10 Terrible

Jeff

Stayed 1 night in Sep 2023
Response from Manager on Oct 13, 2023
Hello Jeff, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

kevin

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was close to a nice park the kids and i walked to. I booked this thinking i was traveling alone, last second the kids wanted in. First room obviously not cleaned properly. Desk clerk gave new room happily and quickly. On saturday night, 2am, yelling and running up and down halls, slamming doors. I woke kids and we drove home. It was inexpensive, likely fine for solo male traveler but i would not bring children here.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello kevin, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room and clerk. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Deanna

Disliked: Property conditions & facilities
Crazy place!
The hotel was not safe. I did not stay there. There were drunk patrons in the parking lot fighting. A man was pushing a woman around and swearing. It was not a safe place for a woman by herself!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Deanna, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Joseph,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

William

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lights above the bathroom did not work. There were no plastic cups for the coffee machine in the room. Paint was coming off the wall, the wall anchor for the towel shelf was coming out. Beds were clean and the place was quiet. Staff was friendly
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello William,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and your comments about our room. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Chaim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hello Chaim,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Luis Alberto

Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
Hello Luis Alberto,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Robert

Traveled with partner
Disliked: Amenities
Quick check in.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Robert, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Please do consider us again on your next visit to the area.

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to ask for new comforter because it was ripped and stained. Towels were flat, old and ragged.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Matthew, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hello Joseph,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

john

Disliked: Cleanliness, amenities, property conditions & facilities
G
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello john,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Patricia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Joseph

Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hello Joseph, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hello Susanne,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Phyllis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Phyllis, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Kathleen

Stayed 4 nights in Jul 2023
Response from Manager on Aug 12, 2023
Hello Kathleen,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was kept immaculate, maids were awesome. Great staff
Stayed 4 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello Thomas,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

Bradley J

Liked: Staff & service
Ok for the price.. Serviced it’s purpose as a place to sleep at night.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Bradley J,Thank you for taking the time to share your comments regarding our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Jamie

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Tv kept going off line
Stayed 2 nights in Jul 2023
Response from Manager on Jul 9, 2023
Hello Jamie, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
Stayed 2 nights in May 2023
Response from NP on May 18, 2023
Thank you for staying with us last time...You need downstairs..we gave you that...you need extra 4 pillows..we gave you that...what else are you looking for... the room was nice and clean too according to my knowledge..Breakfast also we have according to Super 8 standards.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Allison,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Kimberly,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Kim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a cockroach crawling on sink and stained blood on the sheets, the plastic on the mattress had dried up brown stuff on the sides where no bedding hung over, took pictures and showed to the check-out person. Didn’t see or hear any other staff, no housekeeping. Go somewhere cleaner.
Stayed 1 night in Mar 2023
Response from Manager on Mar 13, 2023
Hello Kim, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Andrew,Thank you so much for the incredible rating. We look forward to your next visit.