Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Super 8 by Wyndham St. Charles

2 out of 5
Super 8 by Wyndham St. Charles
1520 E Main St, St. Charles, IL

Reviews

5.8
Rating 10 - Excellent. 105 out of 766 reviews" "
Rating 8 - Good. 174 out of 766 reviews" "
Rating 6 - Okay. 174 out of 766 reviews" "
Rating 4 - Poor. 164 out of 766 reviews" "
Rating 2 - Terrible. 149 out of 766 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

NYAMBIA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stained bed..bodily stains
Stayed 1 night in Jan 2024
Response from Darshan Brahmbat on Jan 22, 2024
Hello Nyambia,Please accept my sincerest apologies for the inconvenience caused to you during your stay at the property. Please be assured that we are taking appropriate action to make sure the mistake is not repeated.

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2023

10/10 Excellent

Eloy

It was nice n clean peace full
Stayed 3 nights in Nov 2023

2/10 Terrible

Naomi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

RICHARD, Morton Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One nightstand, bathroom sink just above my knees. Overall, decent property, just some personal observations.
Response from Darshan Brahmbat on Oct 25, 2023
Hello Richard,Thank you for taking time to share your experience with us. We appreciate your time.

10/10 Excellent

Terrence

Stayed 1 night in Oct 2023

2/10 Terrible

Adam D

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend.
First of all, the whole place reeked. The hallways and room itself were no exception. The room was very uncomfortable. The blanks were thin and stiff. The pillows weren’t comfy. There was a coat rack/ shelf right at the edge where the hall ends going into the bedroom portion that are at head height. I got caught in the neck by a hanger and hit my head on the corner of the shelf coming out of the bathroom and left a big bruise. The “continental” breakfast was a joke. Only had a pancake machine and some stale cereal. The pancake machine would make two silver dollar sized that would take 5 minutes a time. The coffee tasted like used motor oil.
Stayed 1 night in Oct 2023
Response from Darshan Brahmbat on Oct 25, 2023
Hello Adam,Please accept my sincerest apologies for the inconvenience caused to you during the stay at Super 8 in St Charles. We are working hard on to make sure that no guest has any inconvenience during their stay and please be assured we are taking appropriate measures so there are no future occurrences.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet. Very friendly guests and staff.
Stayed 5 nights in Oct 2023
Response from Darshan Brahmbat on Oct 14, 2023
Hello James,Thank you for taking time to share your feedback. We appreciate your time and are glad we could make your stay comfortable. We hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall Bad
The halls/rooms had unpleasant odor. The water pressure in the shower was next to nill. The toilet was not attached to the floor. Plus, someone tried to come in our room around 6 am! Thank g_d we used the top lock as well otherwise they would have entered! We will NEVER stay there again.
Stayed 1 night in Sep 2023
Response from Darshan Brahmbat on Oct 8, 2023
Hello,Please accept my sincerest apologies for the inconvenience caused to you during your stay at Super 8 in St Charles. Please be assured appropriate steps are being taken to avoid future occurrences. We hope you will give us a chance to serve you better in the future.

8/10 Good

Ben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to my family
Stayed 1 night in Sep 2023
Response from Darshan Brahmbat on Oct 8, 2023
Hello Ben,Thank you for taking time to share your valuable feedback. We are pleased to hear that your stay was comfortable. We look forward to serve you again.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Darshan Brahmbat on Oct 8, 2023
Hello Curtis,Thank you for taking time to share your valuable feedback. We are pleased to hear that your stay was comfortable. We hope to see you again soon.

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back to the room and the towels were not switched out nor the bed cleaned/made. No phone in the room to ask for fresh towels, had to find a housekeeper.
Stayed 3 nights in Sep 2023
Response from Darshan Brahmbat on Sep 8, 2023
Hello Timothy,Thank you for taking to share your feedback. Please accept my sincerest apologies regarding the inconvenience caused to you during your stay. Please be assured appropriate measures will be taken to make sure there are no future occurrences. Hope you will give us a chance to serve you better in the future.

8/10 Good

Lashundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It good experience
Stayed 1 night in Sep 2023

10/10 Excellent

Chelsey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nicely decorated and had everything we needed- microwave, good sized mini fridge, nice bathroom. We had a basic room with one queen bed. I love that the fleece blanket was on the bed. AC worked great. Hotel was easy to navigate, no big deal to run to the car and back.
Stayed 2 nights in Aug 2023
Response from Darshan Brahmbat on Aug 30, 2023
Hello Chelsey,Thank you for taking time to share your positive feedback. I am pleased to know that you were happy with the services provided by the hotel staff. Please let us know if you have any suggestions to help us make stay comfortable for guests. Hope to see you soon.

6/10 Okay

CHARLES

Traveled with partner
Disliked: Amenities
It was average. Breakfast was way below average. No pastry, no fruit no oatmeal Quiet
Stayed 1 night in Aug 2023
Response from Darshan Brahmbat on Aug 30, 2023
Hello Charles,Thank you for taking time to share your feedback. I am sorry to hear that you were not happy with the quality of breakfast offered. Please be assured we are trying to add more items to the breakfast menu as per the standards of the brand. We hope you will give us a chance to serve you better in the future.

6/10 Okay

richard

Ok, just to sleep.
Didn't spend too much time in the room, just slept and left in the morning.
Stayed 1 night in Jul 2023
Response from Darshan Brahmbat on Aug 2, 2023
Hello Richard,Thank you for taking time to share your feedback. We appreciate your time.

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Darshan Brahmbat on Aug 2, 2023
Hello Hope,Thank you for taking time to share your feedback. We appreciate your time.

8/10 Good

Tommy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
A place to sleep
Lets just say it was a place to sleep when in St Charles for a show/concert... Not the cleanest place I ever stayed but not the filthiest either.
Stayed 1 night in Jul 2023
Response from Darshan Brahmbat on Jul 17, 2023
Hello Tommy,Thank you for taking time to share your experience. We hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on Jul 12, 2023
Thanks for staying with us.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area very clean outside
Stayed 2 nights in Jul 2023
Response from Sam on Jul 12, 2023
Thanks for staying with us.

6/10 Okay

Sally

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Non-smoking room reeked of smoke, bathroom had hair in sink, doghair all over carpet. Will NOT stay here again!
Stayed 1 night in Jul 2023
Response from Darshan Brahmbat on Jul 13, 2023
Hello Sally,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please be assured that we are taking appropriate measures to make sure such incidents do not happen again.I hope you will give us a chance to serve you better in the future

2/10 Terrible

FNU

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management, bad smell in the hallways,
Stayed 4 nights in Jun 2023
Response from Darshan Brahmbat on Jul 6, 2023
We are really sorry for the inconvenience you faced during your stay at the hotel. Please be assured that we are taking necessary steps to ensure all guests have a good stay.

8/10 Good

Lashundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Darshan Brahmbat on Jul 6, 2023
Thank you for taking time to share your feedback. We appreciate your time and hope to see you again soon.

4/10 Poor

Chrystal

Stayed 1 night in Jun 2023
Response from Darshan Brahmbat on Jul 17, 2023
Hi Chrystal,Thank you for taking time to share your experience. Please accept my apology for any inconvenience caused to you during your stay at Super 8 in St Charles. We hope you will give us a chance in future to serve you better.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the nicest but will do if your desperate.
Stayed 1 night in Jun 2023
Response from Dars on Jun 14, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham St. Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not as expected. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Kevin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down
Stayed 1 night in Jun 2023
Response from Darshan Brahmbat on Jun 14, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham St. Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not as expected. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Darshan Brahmbat on Jun 14, 2023
Hello William,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham St. Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

dennis

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First what I didn't like is that there is no ice machine it was broke down and there was no light in our room and the back door was broke could not use it other than that the people were okay got a whiff of ganja once in awhile haha pretty strong I had no problem with anything else did you have a pet squirrel that you can feed I guess all in all I felt safe I guess and it was close to everything I had to do but if they just would take care of the little maintenance things I could score them higher.
Stayed 3 nights in May 2023
Response from Darshan Brahmbat on Jun 14, 2023
Hello Dennis,Please accept my sincerest apologies for the inconvenience caused to you during your stay at Super 8 in St Charles. Please rest assure we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate you taking time to share your feed back.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Darshan Brahmbat on Jun 14, 2023
Thank you for taking time to share your feedback. We appreciate you time and we hope to see you again soon.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on Mar 26, 2023
Thank you for taking time to share your feedback we appreciate it and hope to see you again soon

4/10 Poor

Steven

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room had a leak under the sink when I checked in. The second room looked like it had been sloppily (and badly) "refreshed" with paint and plaster droplets in the tub, on the floor. The bed sagged horribly.
Stayed 2 nights in Mar 2023
Response from Darshan Brahmbat on Mar 26, 2023
Hello Steven,Please accept my sincerest apology for the inconvenience caused to your during your stay. Please be assured that appropriate steps will be taken to make sure there are no future occurrences. We hope you will give us a chance to serve you better in the future.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service
Very clean and updated
Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on Mar 26, 2023
Thank you for taking time to share your feedback we appreciate it and hope to see you again soon

4/10 Poor

Harry

Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on Mar 15, 2023
Hello Harry, I am really sorry to hear your stay was not as planned. Please let us know how we could do better so that we can serve you better in future.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on Mar 26, 2023
Thank you for taking time to share your feedback we appreciate it and hope to see you again soon

4/10 Poor

Henry

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bad experience
The light wasn’t on for a landmark to find the motel. Which made it difficult to find in the dark. There wasn’t a phone in the room to call down to the front desk. I understand almost everyone has cell phones but that’s not the point. The room was very sparse on electrical outlets. I had to plug in my cell phone and cpap machine on the opposite side of the room where my side of the bed was which was very inconvienent. A easy remedy would be to swap sides of the bed but my fiancé also has a cpap machine. We brought our firestick to watch a movie when we got to the room and had to unplug stuff to get it plugged in and then the tv wouldn’t allow the firestick to work. No continental breakfast like the advertising said there would be. We checked out at 9:30am so it wasn’t like we were late getting to the dining area. Very disappointed. We normally stay at Super 8 motels when we travel but this has been the 2nd time since Sept 2022 that we’ve had a bad experience. We may have to change our preference of where we stay.
Stayed 1 night in Jan 2023
Response from Darshan Brahmbat on Jan 29, 2023
Hello Henry,Please accept my sincerest apologies for the inconvenience caused to you during your stay. We are working hard on making sure that no guest has any inconvenience. We have ordered new phones and we are still waiting on delivery because most of the old phones were not working. We do have enough outlets in the room; however, due to most of the appliances are put by the side of the TV table most of them are being used and we also have outlets by the bed side where the night lamp is plugged and the night lamp has additional outlets for use. Regarding your firestick, I would not be sure why it wasn't working, because we have had guests use them and play stations in the room before. We do provide continental breakfast as advertised by Wyndham as per the normal standard and the timings are 6AM to 9AM. Again please accept my sincerest apologies for the inconvenience and we will make sure no future guest has to face the same.

10/10 Excellent

Teymuraz

Stayed 1 night in Jan 2023

2/10 Terrible

Karen

10/10 Excellent

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet. Great king size bed!
Stayed 1 night in Dec 2022
Response from Sam on Dec 7, 2022
Thanks a lot for staying with us.

8/10 Good

Armando

Stayed 1 night in Nov 2022

4/10 Poor

Nick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was non existant. There was a broken pancake machine and stake bulk cereal with an open gallon of milk. Many "full time residents" on the property with their associated drama fighting at all hours of the night and early morning. Cheap place, but never again. I travel a lot for business and I will never go there again. People were cooking in their rooms and stinking up the entire floor.
Response from Darshan Brahmbat on Nov 16, 2022
Hello Nick,Please accept my sincerest apologies for the inconvenience caused to you during your stay at the Super 8 in St Charles. The pan cake machine is not broken it works fine and we have had no issues till date, its possible the pan cake batter was over and if you ask the front desk person, he can change it for you. The front desk is always available except for a reason that he had to move for some guest concern. All of our full time residents are also guests and if you travel for business often, you would know that all guests are treated same way. Most of the people cooking in the room have been notified several times; however, they are also guest so you can understand that we can only ask the guest to follow the policies; however, thank you for bringing this to out attention. We will try taking strict actions towards guest not following hotel policies.

8/10 Good

Christopher

2/10 Terrible

Marsha

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paper thin walls, ice machine didn't work and there was only one, hair dryer didn't work, no breakfast in the morning as advertised, no real security in the room, no chain on door, no one there to check us out, loud noises coming from (?), stuffy room because the air/heat system didn't work. No ventilation, except the windows. Received a call from property owner/manager because dog was barking. The place was so noisy that I'm not surprised. Dog woke us up at 3 am because someone was standing at the room door, trying to open it. I doubt that there's any security at the front door and it's probably left opened 24/7. The person that checked me in was nice. Things were somewhat clean until I found urine on the shower curtain. The difference between this and sleeping in your car is this did have a workable toilet. One of the most uncomfortable stays I've ever had in a hotel. Got very little sleep after someone tried to open the door when we were in the room.
Stayed 1 night in Oct 2022
Response from Darshan Brahmbat on Oct 23, 2022
Hello Marsha,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Regrading security, the doors have dead bolt locks so they cannot be open from the outside, we can use insulations because this is a very old building. The breakfast offered is a continental breakfast as per the Wyndham guidelines. When you checked in you were informed not to live pet alone in the room but you still left the pet alone in the room and other guests complained about it and that is the reason you got a call from the front desk. The room you are complaining about was recently renovated but I will surely look into your complaint and make sure there are no future occurrances.

10/10 Excellent

Julio

Stayed 1 night in Oct 2022

10/10 Excellent

JoAnn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Darshan Brahmbat on Oct 7, 2022
Thank you for your positive feedback. We appreciate your time and hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Darshan Brahmbat on Oct 7, 2022
Thank you for your positive feedback. We appreciate your time and hope to see you again soon.

6/10 Okay

Heather

Stayed 1 night in Sep 2022

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a working man’s bunk house. Room smelled like a smokers house
Stayed 1 night in Sep 2022
Response from Darshan Brahmbat on Sep 11, 2022
Hello Jeffrey,Please accept my sincerest apologies for the rooms smell. Please be rest assured we are taking steps to make sure there are no future occurrences. We hope you will give us a chance in future to serve you better.

4/10 Poor

Karen

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Darshan Brahmbat on Aug 10, 2022
Thank you for your positive feedback. We appreciate your time. We hope to see you again soon.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022