Lobby

Reviews of SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 812 out of 1459 reviews" "
Rating 8 - Good. 401 out of 1459 reviews" "
Rating 6 - Okay. 137 out of 1459 reviews" "
Rating 4 - Poor. 64 out of 1459 reviews" "
Rating 2 - Terrible. 45 out of 1459 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Miao hua

Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t even sleep
Stayed 1 night in Mar 2024
Response from Patrick on Mar 28, 2024
Thank you for taking the time for a review. Perhaps just a couple of details might help us to address this very unfurtunate experience. Please feel free to contact us. Stay Safe !

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. Friendly staff and amazing rates.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 28, 2024
Thank you for taking the time for a review. Stay Safe !

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ken on Mar 26, 2024
Thank you for staying with us, Lynette. Come again soon.

10/10 Excellent

Celina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel. The staff is amazing.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 25, 2024
Thank you so much Celina for taking the time for a review. We will pass on your kind words to all the staff. Come Back Soon !

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from Patrick on Mar 25, 2024
Thanks for taking the time for a review. Stay Safe !

10/10 Excellent

Kaiyuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly front desk and comfortable environment.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you Kaiyuan for taking the time for a review. We will pass on your kind words to all the staff here. Please Stay Safe !

8/10 Good

Abbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks for the stay.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you for leaving a review. Stay Safe !

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean from the entrance to the baseboards in the bathroom. Staff was not only friendly but also courteous. Breakfast was an average and typical free hotel breakfast. Convenient and quiet location away from high traffic but easy to get to where we needed to be. The rest of our event group stayed in the higher range event hotel which proved to be the loud crowd. We slept great in our clean and quiet room.
Stayed 4 nights in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you so much Colleen for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

David, Bloomington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often. Their quality is always consistent. It’s easy to get to with plenty of dining options.
Stayed 1 night in Mar 2024
Response from Ernesto on Mar 18, 2024
Thank you very much for taking the time to leave a review! We hope to see you around again!

10/10 Excellent

Tarun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 18, 2024
Thank you Tarun for taking the time for a review. Please Come Back Soon !

10/10 Excellent

Lesleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every time I stay here. Will continue coming back.
Stayed 1 night in Mar 2024
Response from Ken on Mar 18, 2024
Lesleigh, thank you for the positive comment and rating.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved just about everything here! The coffee is GOOD!!! Staff is wonderful, price is right! It was a lovely home away from home. Bed and pillows weren’t quite what I find comfortable, but my companion was very comfortable. Will be sure to stay here when we return to the area!
Stayed 4 nights in Mar 2024
Response from Patrick on Mar 16, 2024
Thank you so much Amanda for taking the time for a review. We will pass on your kind words to all the staff here. Please Come Back Soon !

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, breakfast was great and tables were kept clean.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 16, 2024
Thank you Kimberly for leaving a review. Stay Safe !

10/10 Excellent

Max Move

Stayed 1 night in Mar 2024
Response from Patrick on Mar 15, 2024
Thank you for taking the time for a review. Come Back Soon !

6/10 Okay

Grace

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
Place smelled like trying to cover something. I asked to change room because of it.
Stayed 1 night in Mar 2024
Response from PB/SG on Mar 13, 2024
Thank you for bringing this to our attention. I'm glad we were able to accomodate you. Stay Safe !

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice
Stayed 1 night in Mar 2024
Response from Ernesto on Mar 9, 2024
Thank you for taking the time to leave us a review! We're glad you enjoyed your stay here and we hope to see you around again!

8/10 Good

Yeillie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before. This is our 3rd time. The lobby is always clean. Front desk staff is friendly. The hotel offers free continental breakfast. My only complain is the scrambled eggs are dry. I recommend boiled eggs as well. Otherwise, good food choices.
Stayed 5 nights in Feb 2024
Response from Patrick on Mar 7, 2024
Thank you Yeillie for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Ernesto on Mar 4, 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Celso

Stayed 1 night in Feb 2024
Response from Ernesto on Feb 25, 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ernesto on Feb 25, 2024
Thank you for taking the time to leave a review! Hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff is awesome
Stayed 3 nights in Feb 2024
Response from Patrick on Feb 24, 2024
Thank you Lisa for leaving a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Warrior

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!
Stayed 1 night in Feb 2024
Response from Patrick on Feb 23, 2024
Thank you so much for leaving a review. Stay Safe !

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ernesto makes me feel so comfortable.
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 15, 2024
Thank you Stanley for leaving a review. We will pass on your kind words to Ernesto & all the staff here. Come Back Soon !

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely staff
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 15, 2024
Thank you Jacek for taking the time for a review. Come Back Soon !

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 15, 2024
Thanks for leaving a review. Stay Safe !

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel for just a quick night on our journey. Those the room wa small the bathroom was very nice and larger. Everything was spotless. While there wasn’t a microwave in the room, there was one in the lobby to use. Incredibly tiny fridge. No pool but I did use the fitness room. The coffee was great. And the breakfast was a great thing to have with two teenagers. Enjoyed the biscuits and eggs and waffles. The location was in a good part of town with dining options all over.
Response from Ernesto on Feb 11, 2024
Thank you for taking the time to leave us a review! We appreciate your feedback, and hope to see you around again. Stay safe!

8/10 Good

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive, clean and comfortable
Stayed 1 night in Feb 2024
Response from Patrick on Feb 11, 2024
Thank you Richard for taking the time for a review. Come Back Soon !

10/10 Excellent

Almuez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Ernesto on Feb 11, 2024
Thank you for taking the time to leave a review! We hope to see you around again!

2/10 Terrible

David, Houston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap hotel 3 star if your on a budget it’s ok option
Stayed 2 nights in Jan 2024
Response from Ernesto on Feb 4, 2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Fawaz

Liked: Cleanliness, staff & service, property conditions & facilities
Great for value
Stayed 1 night in Jan 2024
Response from Patrick on Feb 3, 2024
Thank you so much Fawaz for taking the time for a review. Come Back Soon !

8/10 Good

Steve

Stayed 1 night in Dec 2023
Response from Ernesto on Feb 3, 2024
Thank you for taking the time to leave a review! Stay safe!

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service
Nice but very basic.
Stayed 1 night in Jan 2024
Response from Ken on Feb 2, 2024
Thank you for taking to leave a review.

8/10 Good

J.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd time staying here in over a 5 year period. The same issue each time that I had to deal with was the witches & warlocks on various floors trying to either steal your finances, peace, nutrition, sleep, or trying to transfer their health issues and pains to you!!! If you stay on the top floor, there is either a FOOL below you or next door. If you get a room on ground level, there will be a FOOL above you, and GOD forbid if you get a room on the middle floor, you're liable to have a FOOL above & beneath you! The best hope, is if you get a room where the FOOL works a job daily or in town for a conference, because they are gone most of the time!!! ALL of the madness makes you wonder about management & housekeeping, because obviously they are in on it!!! Hmmm... However, if you know how to REBUKE & BLOCK IT ALL you can have a quiet & peaceful stay! The FOOLS will just be mad & angry that their evil didn't manifest in your life! LOL
Stayed 1 night in Jan 2024
Response from Ken on Feb 2, 2024
Wow! How does one reply to such a review? It's a mad, mad, mad, mad world. And we all have to live in it and try to get along. Glad to see you ended your comments LOL!

10/10 Excellent

John J

Stayed 1 night in Jan 2024
Response from SG on Mar 20, 2024
Thank you for the review! We are glad you enjoyed your stay!

2/10 Terrible

javier

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 29, 2024
Thank you for taking the time for a review. We do not see that you were ever here.You had a guaranteed reservation but never showed up.Please reach out to Expedia if there are still problems.Stay Safe !

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Patrick on Mar 21, 2024
Thank you for leaving a review. Stay Safe !

10/10 Excellent

Makiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice, there were breakfast I felt welcomed
Stayed 1 night in Jan 2024
Response from Ken on Jan 24, 2024
Makiyah, thank you for staying with us and for the positive feedback.

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I started staying here when I moved from the area. It's convenient to lots of things. It's quiet and comfortable. I like the handicapped baths, although it's hit or miss if you get blasted by one of the showerheads.
Stayed 3 nights in Dec 2023
Response from Ernesto on Jan 13, 2024
Thank you for taking the time to leave a review! We appreciate your feedback, and hope to see you around again soon!

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had guests here many times. When I have friends and family this place is convenient for us and guests have never complained. There is a Target in walking distance for any convenience needs.
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 12, 2024
Thank you Mohammed for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Personel are the best, it's so convenient for me. Clean Clean Right price
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 11, 2024
Thank you Stanley for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Lesleigh

Liked: Amenities
I love staying here.
Stayed 1 night in Jan 2024
Response from Ernesto on Jan 8, 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

Yakshna, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Room was clean although there was some smoke smell in the room. Staff was really welcoming and thorough.
Stayed 1 night in Dec 2023
Response from Patrick on Jan 25, 2024
Thank you for taking the time for a review. We will pass on your kind words to all the staff here. Stay Safe !

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Lobby is very clean and it smelled great. Great location and parking available. A breakfast buffet was offered but I didn’t eat at the hotel. The room was a nice size and it included a mini refrigerator. Everything was really good minus the furniture and decorations that were very dated. The sofa was stained and the ceiling inside of the shower was peeling and damaged.
Stayed 3 nights in Dec 2023
Response from Ernesto on Jan 7, 2024
Thank you for taking the time to leave us a review. We are in the process of acquiring some new furniture, and though it might take a bit of time, we hope you will stay with us again! Stay safe!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ernesto on Jan 7, 2024
Thank you for taking the time to leave us a review. Stay safe!

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was smaller than last time and the chair was very uncomfortable.
Stayed 6 nights in Dec 2023
Response from Patrick on Jan 8, 2024
Thank you for taking the time for a review. Stay Safe !

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ernesto on Dec 31, 2023
Thank you for taking the time to leave us a review. Stay safe!

8/10 Good

Martha

Stayed 3 nights in Dec 2023
Response from Ernesto on Jan 20, 2024
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Huda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patrick on Dec 30, 2023
Thank you Huda for taking the time for a review. Come Back Soon !

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Patrick on Dec 30, 2023
Thank you for taking the time for a review. Stay Safe !

10/10 Excellent

Andrzej

Response from Patrick on Feb 8, 2024
Thank you Andrzej for taking the time for a review - Come Back Soon !