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The Drake is always gonna be class and iconic to us. We stayed for my wifes bday, hoping to order in and just enjoy our beautiful view of Lake Shore Drive & Lake. Unfortunately everything was closed on a Friday night. No bar, no Hotel restaurant and no room service. Didnt even have a small fridge to choose drinks from or store some drinks. Its mustve been a cost decision since the hotel seemed so empty. Really hope it never changes but they need to reach out w marketing or something to get people to stay again.
View- 10 ⭐️
Hospitality- 5 (just asking a guy cleaning the bar where we could eat, we got an angry snap)
Cost- 5 cant justify the cost for what we got.
We'll probably go back to staying at the InterCon
We particularly enjoyed the period features of the hotel. Our room itself needed minor decoration works as wallpaper was peeling off in places and paint did not match. Also found a hair slide in room from previous occupant. But nothing major! All in all a great location to stay.
Jayne
Stayed 4 nights in Apr 2024
8/10 Good
DeLynn
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service
We will definitely come back to The Drake. We had an amazing view of the lake, and the staff are extremely polite and friendly. The food was excellent, however, we didn't like the room service menu. We would have liked to experience afternoon tea, but the price is ridiculous for what it is. Still, I feel it is the best location in Chicago
Very historic! Close to high venue amenities. Could use upgrade on the showewrs.
Christopher
Stayed 1 night in Apr 2024
6/10 Okay
Cassidy, Chicago
Traveled with partner
Apr 7, 2024
Liked: Staff & service
Disliked: Amenities
The Drake has changed since we’ve been coming here over the past ten years and let me say things have changed. The cleanliness is subpar, and the night time upstairs bar is no longer open. Oh and the walls have gotten thinner because we got to listen to our neighbors not only chat blue pills and then use said blue pills.And then the next night some kids checked in next door and we got to listen to them barf all night. Great experience.
On behalf of The Drake, I want to Thank you for completing the survey while also extending our sincerest apologies for the negative experience that you encountered during your stay with us. We are working very hard to provide all of our guests with the products and services that will allow you to rate us as a “5”. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. We take pride in providing 100% guest satisfaction and as a testament to our commitment in providing better service; I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas. We want to thank you for bringing this issue to our attention as we are always looking for ways to improve. Your feedback is an invaluable part of that process.
I had a wonderful time at the Drake, felt very welcomed and taken care of. It was my first time in Chicago and the location was amazing to be able to visit the tourist spots.
This is MUCH better than when we were here in 2020. The Strip looks Great! We even treated ourselves to the 360 Observation Deck in the John Hancock even though we are long time residents here. The Drake is Excellent!
A very nice classic hotel of yesteryear and today.
George
Stayed 1 night in Feb 2024
8/10 Good
Ellisa
Traveled with partner
Feb 16, 2024
Liked: Property conditions & facilities
I was so very pleased with the special attention that I enjoyed my stay there. I was greeted each day by Ms. Von. My schedule didn’t allow me meet her but I hope she’s there when I return. Everything I could’ve wanted was easy to find and travel. I loved it .
The Drake is a Chicago landmark. The area is beautiful, the hotel situated right in front of lake Michigan makes it so much more appealing. Lot of shopping and world class restaurants within walking distance.