On behalf of The Drake, I want to Thank you for completing the survey while also extending our sincerest apologies for the negative experience that you encountered during your stay with us. We are working very hard to provide all of our guests with the products and services that will allow you to rate us as a “5”. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. We take pride in providing 100% guest satisfaction and as a testament to our commitment in providing better service; I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas. We want to thank you for bringing this issue to our attention as we are always looking for ways to improve. Your feedback is an invaluable part of that process.