Ratings based on 2,997 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from G

I felt perfectly safe in The James Chicago Hotel.

Posted Dec 5, 2016
The staff was great and fun to talk to. My room was so comfortable and warm!! The bed was so comfy I could have stayed there watching the snow fall all day!! The price was very reasonable and I would not hesitate to go there over and over again!!!
3 out of 5
by A verified traveler

In center of town. Walking distance to everything.

Posted Dec 5, 2016
Pros: Kind and attentive staff.
Cons: Cleanliness in elevator and hallway could be improved.
Location: Very good location if you want to walk around, shop, dine. Michigan Avenue is a block or two away. Very convenient.
Pleasant and helpful staff. The cleanliness of the elevator and hallways could be better. The hallways are darker than necessary. The rooms are not well noise insulated from the outside. I was on the 3rd floor and was awakened around 5:30am by a incessant and loud noise of a truck outside cleaning the grease traps. It lasted about an hour and the stench was hideous. I understand that is a necessary maintenance but I question why it had to be done that early, and why there wasn't better communication with guests. It was disruptive in noise and smell. Staff were very understanding and offered free breakfast. I'd much rather have had my uninterrupted sleep. I lost a night. Also, there was a constant sound of water running... like a toilet tank not quite filling up. I was unable to determine where that sound was coming from.
5 out of 5
by A verified traveler from mexico, DF

Súper ubicado a una cuadra de Michigan av

Posted Dec 4, 2016
Pros: Todo
Muy cómodo, las habitaciones muy amplias, las camas súper comodas
4 out of 5
by A verified traveler

Modern and clean hotel at magnificent mile

Posted Dec 3, 2016
Unfortunately I had one of the not so nice and darker rooms to the court yard. The room showed a few signs of use, but was clean and comfortable. The staff is really nice and the hotel is very close to the magnificent mile.
Comment from Hotel Management
Dec 4, 2016 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. It is great to hear that our excellent location met your needs while in town and that all of the team members you encountered were willing and able to assist. I do apologize that the location and view of your guest room were not up to your standards.
4 out of 5
by A verified traveler from US

Great location

Posted Nov 27, 2016
Pros: Location and friendliness of staff.
Cons: Replace worn furniture
Location: One block from Michigan ave. Trader Joe across the street is a real plus. PIzza Due (less than a block) has best deep dish pizza !!!!
Perfect location for a short visit with my son. Hotel allowed me an early checkin which I really appreciated. Staff very friendly and welcoming. My room seemed a bit "tired". The bathroom could have been cleaner and one of the leather chairs needed replacement--looked like it had been chewed on at some point. Bathroom cube seat needs to be replaced. Bedding was very comfortable.
Comment from Hotel Management
Dec 2, 2016 by Stephen Blackford, Hotel Management
Dear Jan Marie, It is great to hear that we were able to get you checked in early so that you could start your trip with your son. I do want to apologize that the condition of your guest room was not up to your standards. We would love the opportunity to welcome you back during your next visit to Chicago.
3 out of 5
by A verified traveler from maryland

Overpriced, good location for magnificent mile.

Posted Nov 27, 2016
Overpriced, especially the restaurant and breakfast. Good location for magnificent mile and some local restaurants but a bit of a walk to the loop. Baseboard heaters in the room were too hot and couldn't be turned off, so we had to put the air con on to counteract, crazy.
Comment from Hotel Management
Nov 28, 2016 by Stephen Blackford, Hotel Management
Dear john, Thank you for taking the time to offer some feedback regarding your recent stay at The James Chicago. I am disappointed to hear that everything during your time with us was not up to your standards. We always strive to do our best to ensure the comfort and satisfaction of all of our guests and unfortunately it appears that we fell short during your stay. We would love the opportunity to welcome you back in the near future.
5 out of 5
by A verified traveler

Great location, one block from Cartier!

Posted Nov 27, 2016
Pros: Convenience of the location and the efficiency and friendliness of the staff.
Location: Great location
We checked in, walked around shopping on Black Friday which was controlled madness, and came back ready for snack and wine. We went to David Berke's which is connected to hotel lobby, had delicious snack and wine. Stupid me, I forgot to write the room number on the check and the waiter had to chase me down in the middle of the street. He was quite understanding.
Comment from Hotel Management
Nov 28, 2016 by Stephen Blackford, Hotel Management
Thank you for your kind words regarding your recent stay at The James Chicago. I am happy to hear that you survived the chaos of Black Friday shopping on Michigan Ave. I will be sure to pass along your comments regarding your snack and wine to our team at David Burke's Primehouse. We look forward to welcoming you back in the near future.
5 out of 5
by A verified traveler from US

Posted Nov 26, 2016
Excellent location - very nice and attentive staff. Breakfast was very good. I was able to walk to many places, including museums.
Comment from Hotel Management
Nov 28, 2016 by Stephen Blackford, Hotel Management
Dear Barbara, Thank you for your kind words regarding your most recent stay at The James Chicago. I am happy to hear that the majority of the attractions you were interested in were within walking distance for you. I will be sure to pass along your comments regarding breakfast to our restaurant team at David Burke's Primehouse.
4 out of 5
by A verified traveler

Nice hotel close to everything

Posted Nov 25, 2016
Pros: Staff very friendly and Hotel located well
Cons: Pillows were a little to soft
Hotel is close to everything and the staff was extremely helpful - I would recommend this hotel to everyone
Comment from Hotel Management
Nov 28, 2016 by Stephen Blackford, Hotel Management
We would love for you to recommend us to everyone. Word of mouth is the best form of advertisement. I am happy to hear that you recognized the service our team members provided you as we pride ourselves on our level of service.
5 out of 5
by A verified traveler from US

Great location and hotel!

Posted Nov 24, 2016
Pros: The bed, pillows, shower and tv were excellent.
Location: Easy walking distance to many attractions.
Our stay was very nice. The room was comfortable and clean. The staff were helpful and we would return to this hotel.
Comment from Hotel Management
Nov 28, 2016 by Stephen Blackford, Hotel Management
Dear Michael J, It is great to hear that everything went so well for you during your recent stay at The James Chicago. We are very fortunate to be in the location that we are; with so many attractions within walking distance a vehicle is rarely needed. We cannot wait to welcome you back in the near future.