Ratings based on 3,271 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Fine Hotel. Overpriced and nothing special.

Posted Jun 23, 2017
Pros: Great bath products. Good location.
Cons: Lights in room . SUPER DARK. No ambience in lobby. Room needs some upgrades and better cleaning.
Room was SUPER dark. Lobby is small. Nothing special. Had a couch in the room...pretty old and in need of an upgrade. Lamps full of dust. I would say nothing special.
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel

Posted Jun 23, 2017
Great location. Walking distance to everything. Hotel tell was amazing and staff was more than helpful! Will definitely recommend this hotel to others!
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, canada

Grear location.

Posted Jun 4, 2017
Very nice hotel in a great location. Design of the hotel and room was very nice. I would definitely recommend this hotel to any couple visiting downtown Chicago.
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
We cannot wait for you to recommend us to everyone! It is so great to hear that everything during your stay at The James Chicago was up to your standards. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah, Saudi Arabia

Posted May 31, 2017
Excellent location nearby shopping area and will organized and comfort room
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Dear Hamid Ali, I am happy to hear that your guest room was up to your standards during your most recent stay at The James Chicago. I do agree that our location is tough to beat and most anything you need is within walking distance. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Pete Beach, FL

Great location!

Posted May 31, 2017
Pros: Location.
Cons: Needs updating.
Nice hotel - a bit dated though. Needs some TLC to be where it should be,
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Dear Laurie W, I appreciate you taking the time to offer some feedback regarding your most recent stay at The James Chicago. I apologize that your guest room was not up to your standards. It appears that we fell short of our standard of service and we would love the opportunity to welcome you back to ensure a more pleasurable experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great location. Close to many tourist attractions.

Posted May 31, 2017
The James is a nice boutique hotel. It's right in the heart of the city and close to several popular attractions.
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Dear Megha, Thank you for your kind words regarding your most recent stay at The James Chicago. We are lucky to be in such a great location with so much to see and do right out our front door. We cannot wait to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

very good hotel near Michigan Ave.

Posted May 29, 2017
Pros: very good location. two blocks away from Michigan Ave. trader joe's across the street AMC across the street garage in the same building
Cons: a little noisy
We were here for a weekend, this hotel is very good. Clean and comfortable. Very good location, near Michigan Ave. You can get everything from the trader joe across the street.
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
I am happy to hear that you were able to take advantage of our excellent location. With so many attractions within walking distance a vehicle is rarely needed. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

A beautiful stylish hotel close to miracle mile.

Posted May 29, 2017
I travel a lot.....it's rare to find a hotel where the entire staff are freindly and kind, from the doorman to the reception staff and housekeepers. A pleasant stay
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Dear Sanjay, Thank you for your kind words regarding your most recent stay at The James Chicago. It is so great to hear that the service provided to you by all of our team members did not go unnoticed as the service we provide to our guests is the most important thing we can offer them. We look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted May 28, 2017
My wife and I stayed at The James for 5 nights while we visited Chicago. An excellent location but it falls short of being an excellent hotel because of small little things. For example, the double toilet paper roll doesn't break on the same perforation on the upper tissue vs the lower tissue. Why? Probably a cheaper brand. Another example, the dispensary in the shower for shampoo, body wash etc is poorly designed and doesn't give you what you desire and gets stuck. Too bad. I do say, the staff are very good and reactive although need more training. A good hotel on its' way to excellence.
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am sorry to hear that your accommodations were not up to your standards. We always do our best to put our customer's comfort and satisfaction above all else. We look forward to the opportunity to welcome you back during your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Convenient Location

Posted May 27, 2017
Pros: Fantastic location in between State and Michigan. Perfect for the ladies who like to shop til ya drop!
Cons: The rooms were nice, but I noticed that they had some cosmetic flaws. For a 4 or 5 star hotel I expect there to be little to no "repairs" needed.
Location: Driehaus Museum is a must. True Food Kitchen rocks!
Comfortable hotel conveniently located in the heart of the shopping. The rooms were clean, modern, and moderately roomy; however, I found they had some cosmetic flaws that could be "cleaned up." For a 4-star property I would not expect to see this. Overall, given the price point and location, I would recommend the hotel and probably stay here again.
Comment from Hotel Management
Jun 4, 2017 by Stephen Blackford, Hotel Management
Dear Heather, I am so glad to hear that your trip was a success and hopefully you hit all the shops you needed to. The Driehaus Museum is a wonderful attraction that is only a block away that most people don't realize is there. I do apologize for the flaws in your guest room, I will be sure to pass your comments along to engineering team to address these issues. We look forward to welcoming you back during your next visit to Chicago.