Ratings based on 1,222 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Room service kept knocking on our door. We didn't order room service
2 out of 5
by A verified traveler

This is not a 4 star hotel

Posted Jan 17, 2017
I stay in many of the 4+ star accommodations in Chicago and this is NOT one of them. This is a hotel that for the right price can get you a location near the heart of downtown but as far as amenities, cleanliness, functionality, and service this is really just your average 2-3 star hotel experience. The design is really catered to the 20 something on a budget that wants to stay downtown. I can assure you if you are bargain hunting for a 4 star and believe you are getting a great deal it is because this is a 2-3 star property tops.
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Great hotel!

Posted Jan 16, 2017
Wonderful and friendly staff. Great and safe location. Close to great restaurants, shopping, museums. Would definitely go back!
Comment from Hotel Management
Jan 17, 2017 by Stephen Blackford, Hotel Management
Dear Dawn, I am very happy to hear that everything went so well for you during your recent stay at The James Chicago. We are very lucky to be in such a great location. It is great to hear that you were able to take full advantage while you were here. It is great to hear that you will be back, we cannot wait to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, FL

Hotel right in the middle of the city.

Posted Jan 16, 2017
Everything is just walking distance. Other than the cold the hotel was exceptional!!! Not only have I traveled everywhere but this is one of the best hotels I have ever been to. When we visit Chicago again, I'm def booking here and from now on.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Cooler and more fun than I expected.

Posted Jan 14, 2017
Cons: More/different food options. Only option for dinner in the hotel was a $60 steak ++ However, it was a great steak.
Super location, great service, exceeded my expectations.
Comment from Hotel Management
Jan 15, 2017 by Stephen Blackford, Hotel Management
It is really great to hear that everything exceeded your expectations during your recent visit to The James Chicago. We do have an excellent location and with so many attractions within walking distance a vehicle is rarely needed. I will be sure to pass along your comments regarding the restaurant to our team at Primehouse. Thank you for taking the time to offer some feedback regarding your most recent stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location was spot on

Posted Jan 11, 2017
Location was awesome and close to the center of everything downtown. Highly recommended
Comment from Hotel Management
Jan 11, 2017 by Stephen Blackford, Hotel Management
Dear Taj, We are very lucky to be in the location that we are. With so much with walking distance a car is rarely needed, even in January in Chicago. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great hotel, fab location

Posted Jan 10, 2017
Stayed here for 3 nights. Hotel staff couldn't be more helpful. Room was clean. Food in restaurant in hotel was great. Great location - easy walking distance to most attractions downtown. Would stay in this hotel again.
Comment from Hotel Management
Jan 11, 2017 by Stephen Blackford, Hotel Management
Dear catherine, I am happy to hear that your recent stay went so well and that you took notice of the service that was provided to you by all of our team members. I will be sure to pass along your comments regarding the restaurant to our team at Primehouse. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location, great hotel

Posted Jan 7, 2017
I stayed at the James for 4 nights on the 10th floor. The hotel is in the perfect location - on the same block as a Trader Joe's for any snack needs, and tons of restaurants and great shops within very short walking distance. The room was spacious, clean and functional and my room service breakfast was delicious. The only thing that needs improvement is the room condition - nothing horrible but furniture legs looked worn, my central air wall unit kept blowing vent lint onto the mini-couch below it everyday when the fan turned on and my bathroom light switch had a dimmer with a broken off dimmer knob so I had to be careful to turn lights up/down since it was just a tiny stick of plastic sticking out of the light switch. I got used to the worn things after the first day but was surprised they hadn't already fixed those things at such a nice hotel. Again, everything was clean and the bed was very comfy, service and room service was excellent and I will absolutely stay here again - I just hope they fix that dimmer and clean the vent lint trap soon.
Comment from Hotel Management
Jan 11, 2017 by Stephen Blackford, Hotel Management
Dear J, Thank you for your kind words and I am very pleased to hear that everything went so well for you. It is great that our central location worked out well for you and yes, with so much within walking distance a vehicle is rarely needed. We cannot wait to welcome you back in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler from Bournemouth, UK

My favourite hotel in Chicago...maybe the world!

Posted Jan 6, 2017
Pros: Everything!
Cons: It would have been nice if our room hadn't had a noisy vent in it, but I guess that's an architectural flaw that can't be fixed very easily!
Location: The Magnificent Mile is a couple of blocks away, and the rest of the city is easy to get to thanks to being very close to the Grand red line stop.
This was my second stay at The James and it more than exceeded my expectations. There are plenty of great hotels in Chicago, but what sets The James apart is the staff. Everyone is so friendly and helpful, and they seem to have a genuine passion and eagerness to help guests get the most out of their stay. And I really mean everyone - desk staff, housekeeping, room service, the doorman...it really is quite special, and I can't think of another hotel that has made me feel so welcome. My girlfriend and I were upgraded to a studio apartment-style room when we checked in, and it was almost perfect. It was big, the bed was extremely comfortable, the bathroom was great. The only problem was that a vent, presumably for heating and water, made noise constantly. It was pretty loud but we both got used to it and it wasn't bad enough that it warranted a complaint to the staff. But, it was noticeable, especially when trying to sleep. My girlfriend loved the spa, and we both really enjoyed our room service breakfast. A little pricey, maybe, but worth it. In terms of location it's fantastic too. It's a couple of blocks from a red line 'el' stop, and a couple of blocks west of the Magnificent Mile, with most of the other sights of Chicago in easy reach. I really can't recommend The James enough. It's absolutely fantastic and quite possibly my favourite hotel in the world. You won't be sorry if you choose to stay :)
Comment from Hotel Management
Jan 7, 2017 by Stephen Blackford, Hotel Management
Dear Shane, Thank you for your praise and glowing review regarding your most recent stay at The James Chicago! We pride ourselves on the service our team members provide to all of our guests, it is the most valuable thing we can offer them. I do apologize for the issue with the noisy vent in your guest room, I will be sure to pass this along to our engineering team. We cannot wait to welcome you back during your next visit to Chicago along with all of those that you recommended us to.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Staff, Lovely Stay

Posted Jan 3, 2017
The staff and room were just perfect, and the hotel was so close to the Magnificent Mile and all that we needed!
Comment from Hotel Management
Jan 7, 2017 by Stephen Blackford, Hotel Management
Dear Andrew, It is great to hear that everything went so well for you during your most recent stay. Our central location makes it easy to walk to many destinations, even during these cold Chicago winters. We look forward to welcoming you back in the near future.